1. carcrashheart27's Avatar
    I've used bbm video for over a year, but after verizons update now it connects for a few seconds and I hear sound, then an error pops up saying call failed. Can anyone help me please?
    BBM Video not working after verizon update-img_20150708_125554.png
    BBM Video not working after verizon update-img_20150708_131852.png

    Posted via CB10
    07-08-15 12:19 PM
  2. Totopldt's Avatar
    Same here, since my friend (Verizon customer) updated his OS to 10.3. We're not able to video chat anymore. Is there a good Samaritan to help us solve this video chat issue in Verizon please?

    Posted via CB10
    07-08-15 12:38 PM
  3. hellomoto921's Avatar
    Check blackberry world for any updates to bbm?
    Hard reset?
    07-08-15 12:41 PM
  4. carcrashheart27's Avatar
    I've checked for updates and performed hard resets, it hasn't fixed it.

    Posted via CB10
    07-08-15 12:47 PM
  5. BeetrootJulip's Avatar
    This is probably just a huge BlackBerry snafu (what else is new), but are you trying to conduct the video call over cellular network? Could that be disabled by Verizon now? Or is chat over WiFi only activated (or some similar setting)?

    I think AT&T used to disable video chatting over their network.

    Posted via CB10
    07-08-15 01:21 PM
  6. carcrashheart27's Avatar
    For me, I'm on a q10 over WiFi. The party I'm trying to video chat with is using a verizon z30 with the new update over WiFi. It's saying call failed in skype also, I'm starting to think it's more than a glitch in bbm.

    Posted via CB10
    07-08-15 01:57 PM

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