[miguel89to]

I'm having issues with the switch. I pressed the button to switch in the bbm app but it's stuck on the loading phase. The circle keeps going forever without anything happening.

What step did I miss?

I also do not have the blackberry sign by the signal bars like in the z10. is that normal? I tried to turn radios off and on to no avail.

Posted via CB10

[howarmat]

Just sign into the Q10 with your BBID that you had on the z10. Your contacts will show up then.

[miguel89to]

Just sign into the Q10 with your BBID that you had on the z10. Your contacts will show up then.

I already did that. It's says it's "transferring" but nothing else happens.

Posted via CB10

[howarmat]

how many do you have? You will need to have access to atleast a wifi network to do this but you dont need a cell signal. Have you rebooted and tried again?

[tonytraj17]

Install bbm channels, go to BlackBerry World and download the beta zone app. Very quick and might solve your problem.

Posted with a QWERTY keyboard