1. Andreas Kimishis1's Avatar
    Hey Guys!
    I am using a BlackBerry Q10 and I have installed the latest updaate! Few days ago I tried 10.3 but then went back to 10.2.1! From that day mmy BBM doesnt give the choice to have a video call or a caall to other users! The icon is not shown. The user on the picture haas a BlackBerry z10
    BBM problem-img_20140829_182619.png

    Posted via CB10
    08-29-14 10:27 AM
  2. shorski's Avatar
    Have you asked the user if she allowed it.
    In settings, there is an option to "allow bbm calls over mobile network".
    Ask her if it is turned on.
    It is possible she's not using wifi and didn't turn on the mobile network option.
    08-29-14 10:39 AM
  3. Andreas Kimishis1's Avatar
    Have you asked the user if she allowed it.
    In settings, there is an option to "allow bbm calls over mobile network".
    Ask her if it is turned on.
    It is possible she's not using wifi and didn't turn on the mobile network option.
    Its not only on her, I have this problem with all the contacts but the problem is that the button is not even there as gray as usual. And the other users cannot reach me


    Posted via CB10
    08-29-14 11:12 AM
  4. shorski's Avatar
    what OS are you running?
    08-29-14 11:35 AM
  5. AnimalPak200's Avatar
    what OS are you running?
    What BBM version are you running?

    Posted via CB10
    08-29-14 11:48 AM
  6. shorski's Avatar
    What BBM version are you running?

    Posted via CB10
    I believe video chat and call works with all version of BBM on bb10 devices

    BlackBerry z30 OS10.3.0.1130/1131(1154 bars)
    08-29-14 12:21 PM
  7. AnimalPak200's Avatar
    I believe video chat and call works with all version of BBM on bb10 devices

    BlackBerry z30 OS10.3.0.1130/1131(1154 bars)
    Perhaps they did at one point, but older versions could cause issues if things were updated in the backend.

    Posted via CB10
    08-29-14 12:29 PM

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