1. EgraM's Avatar
    so i have a Q10 and i am in a country that block bbm voice and video

    i have a vpn so i can make video calls with my friends who have a bb10

    the problem is that my friends on android and iphone can make calls with each other but i cant see the calling button its not green and its not grey

    and when they try to call me it says im not available while on the other hand i can see my friends BB10 call button and its green

    so whats the problem ?

    is there a fix for it ?

    i am on 2947 OS using the latest BBM version
    04-28-14 03:38 AM
  2. JAS0NB0URNE's Avatar
    so i have a Q10 and i am in a country that block bbm voice and video

    i have a vpn so i can make video calls with my friends who have a bb10

    the problem is that my friends on android and iphone can make calls with each other but i cant see the calling button its not green and its not grey

    and when they try to call me it says im not available while on the other hand i can see my friends BB10 call button and its green

    so whats the problem ?

    is there a fix for it ?

    i am on 2947 OS using the latest BBM version
    Video calls are not currently supported cross-platform, only Voice Calls.

    http://www.crackberry.com/bbm-20-and...-now-available

    Posted with my BlackBerry Q10.
    04-28-14 04:15 AM
  3. EgraM's Avatar
    Video calls are not currently supported cross-platform, only Voice Calls.

    BBM 2.0 for BlackBerry, Android and iOS now available - Brings channels, voice, location sharing and more | CrackBerry.com

    Posted with my BlackBerry Q10.
    i know my problem is that i cant also voice call them
    04-28-14 04:44 AM
  4. MiSsY_'s Avatar
    Possibly related to the VPN

    Posted via CB10 from my Z30
    04-28-14 05:19 AM
  5. chiefx13's Avatar
    Dollars to donuts your friends haven't upgraded their bbm's.

    It take two to tango. And I notice droids and macs don't like to update anything.

    Make sure they're running the lastest versions for their os.


    Z30 Fido
    04-28-14 05:25 AM
  6. JAS0NB0URNE's Avatar
    Dollars to donuts your friends haven't upgraded their bbm's.

    It take two to tango. And I notice droids and macs don't like to update anything.

    Make sure they're running the lastest versions for their os.


    Z30 Fido
    This could be the problem or you/they should check their BBM settings to see if "Allow BBM Calls Over Mobile Networks" is turned on or not.

    Posted with my BlackBerry Q10.
    04-28-14 05:28 AM
  7. EgraM's Avatar
    Dollars to donuts your friends haven't upgraded their bbm's.

    It take two to tango. And I notice droids and macs don't like to update anything.

    Make sure they're running the lastest versions for their os.


    Z30 Fido
    This could be the problem or you/they should check their BBM settings to see if "Allow BBM Calls Over Mobile Networks" is turned on or not.

    Posted with my BlackBerry Q10.
    all of them their BBM up to date / all of them '' Allow bbm calls over mobile network '' is turned on

    i think the problem from my BBM or my Q10 idk :/
    04-28-14 08:31 AM
  8. EgraM's Avatar
    Possibly related to the VPN

    Posted via CB10 from my Z30
    yea maybe but i can video call other BB10 users so idk
    04-28-14 08:31 AM
  9. EgraM's Avatar
    This Is my friend who have bb10


    BBM Issue Q10 Can Not Voice Call Android and iPhone Users-img_20140428_173502.png


    And this is my friend who have an iphone



    BBM Issue Q10 Can Not Voice Call Android and iPhone Users-img_20140428_173518.png


    I just can't see their icon

    Posted via CB10
    04-28-14 08:36 AM
  10. Pdinos3's Avatar
    I don't think it's on your end. I think it's on their's


    Via CB10 Z30STA100-5/10.2.1.2947
    anon721037 likes this.
    04-28-14 04:14 PM
  11. EgraM's Avatar
    I don't think it's on your end. I think it's on their's


    Via CB10 Z30STA100-5/10.2.1.2947
    they can make calls with each other its just me cant voice call any one
    04-28-14 05:39 PM
  12. MiSsY_'s Avatar
    yea maybe but i can video call other BB10 users so idk
    Logic makes me think that if the problem was with your Q10 you wouldn't be able to voice or video call anyone.
    I'd be guessing here but I'd still say your issues are related to the bans on BBM in your country and the VPN.
    Are the non-BB users that you are trying to call also in a country that has blocks on BBM?

    Posted via CB10 from my Z30
    04-30-14 01:00 PM
  13. EgraM's Avatar
    Logic makes me think that if the problem was with your Q10 you wouldn't be able to voice or video call anyone.
    I'd be guessing here but I'd still say your issues are related to the bans on BBM in your country and the VPN.
    Are the non-BB users that you are trying to call also in a country that has blocks on BBM?

    Posted via CB10 from my Z30

    Yes but they dont need to use vpn or hotspot its not blocked in iphone and android


    Its only block on BlackBerry cuz i recieve updates from my carrier


    Posted via CB10
    04-30-14 03:33 PM
  14. Wawan Tea's Avatar
    I think that depend of your provider.
    In my country, telkomsel not allowed BlackBerry user make a BBM call and video with another BlackBerry user or iphone + android, but iphone + android can do each other.

    Any other provider here allow to use that feature.
    Q5 with 3 network
    BBM Issue Q10 Can Not Voice Call Android and iPhone Users-q5-3-network.png

    Android with telkomsel network
    BBM Issue Q10 Can Not Voice Call Android and iPhone Users-android-user-telkomsel-network.png

    Q10 with telkomsel network
    BBM Issue Q10 Can Not Voice Call Android and iPhone Users-q10-user-telkomsel-network.png

    While I used telkomsel network, I cant see that icon (video and call)

    Posted via CB10
    05-01-14 12:26 AM
  15. EgraM's Avatar
    I think that depend of your provider.
    In my country, telkomsel not allowed BlackBerry user make a BBM call and video with another BlackBerry user or iphone + android, but iphone + android can do each other.

    Any other provider here allow to use that feature.
    Q5 with 3 network
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    Android with telkomsel network
    Click image for larger version. 

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    Q10 with telkomsel network
    Click image for larger version. 

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    While I used telkomsel network, I cant see that icon (video and call)

    Posted via CB10
    The problem is there are 2 network providers (( Du )) and (( Etisalat )) and both blocking the bbm video and voice calls

    So i cant switch to another network :$

    Posted via CB10
    05-01-14 03:01 AM
  16. MiSsY_'s Avatar
    I wonder if it would work over wifi only?
    Possibly even with the sim out

    Posted via CB10 from my Z30
    05-01-14 10:43 AM
  17. EgraM's Avatar
    I wonder if it would work over wifi only?
    Possibly even with the sim out

    Posted via CB10 from my Z30
    It wont i have to let the vpn work cuz the wireless provider is one of them Du or etisalat


    I really hate them for doing this

    Posted via CB10
    05-01-14 01:27 PM
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