1. Rick Danger's Avatar
    Cannot seem connect any of my BB10 devices except Z30: and I am simultaneously logged in on Keyone!!
    My wife receives messages from both, but the response is going to the Z30..its bizzare. And the server on Z10 and Passport and Q10 refuse to connect.
    Yet I managed to update my password hint question and answer connected to my Blackberry ID with the Z10, so clearly I'm able to communicate with server.

    Posted via CB10
    08-31-17 05:25 AM
  2. Rick Danger's Avatar
    I just discovered that my Z30 is running an older version of BBM : 10.15.6.4 via the Blackberry World app check for 'installed apps', and then the ' device monitor statistics'

    Posted via CB10
    08-31-17 06:03 AM
  3. Likeberry's Avatar
    I have a problem
    08-31-17 06:31 AM
  4. Rick Danger's Avatar
    yes, that's what I am getting. I also noted all the BB10 devices except my Z30 are on the later BBM version- which doesn't seem to want to update. however even if I disable the Android version or even turn off all the other devices, none of the BB10 devices will log in on the later versions once logged out
    08-31-17 06:48 AM
  5. anon(4067838)'s Avatar
    you can no longer switch from Android Android /iOS BBM back to BB10 or Enterprise BBM. you will need to creat a new BBID. best to create new ID on Android or iOS so you can keep all your BB10 apps. this has been confirmed by Emtek and BlackBerry
    Anilu7 likes this.
    08-31-17 07:32 AM
  6. Rick Danger's Avatar
    serious! WTF!! can you provide a link ?
    08-31-17 03:58 PM
  7. Rick Danger's Avatar
    08-31-17 04:22 PM
  8. anon(4067838)'s Avatar
    serious! WTF!! can you provide a link ?
    I can but will get Deleted by mods. Origin article was on UTB and now here
    09-01-17 01:52 AM
  9. Rick Danger's Avatar
    Noted- picked this up later. damn Android Crackberry app doesn't 'star' the new posts. I, have commented on the main post, and also emailed BBM support
    09-01-17 01:54 AM
  10. spantch101's Avatar
    it's kinda messed up. I have managed to lose the last of my BBM contact's due to this.
    09-01-17 06:34 AM
  11. Khai Lang's Avatar
    Noted- picked this up later. damn Android Crackberry app doesn't 'star' the new posts. I, have commented on the main post, and also emailed BBM support
    Hi. Rick, Which bbm email support do you send to? I did the same thing in windows bbm and can't swuthc back to my passport

    Post via my BlackBerry Passport
    09-01-17 09:42 PM
  12. Rick Danger's Avatar
    support@bbmtek.com <support@bbmtek.com>

    I got the usual automated reply, that a 'ticket' had been created for my issue.

    I'm awaiting the response, and looking around for solutions. It's definitely due to the latest BBM update. I can still use it on Z30 because it's running a lower version: the current version is 10.15.... but 10.14... version still works. I am thinking of ways to downgrade the BBM version, like restoring from a back up. However, I haven't used the desktop software for a while, and unsure if it's still working..

    Posted via CB10
    09-01-17 10:48 PM
  13. Khai Lang's Avatar
    support@bbmtek.com <support@bbmtek.com>

    I got the usual automated reply, that a 'ticket' had been created for my issue.

    I'm awaiting the response, and looking around for solutions. It's definitely due to the latest BBM update. I can still use it on Z30 because it's running a lower version: the current version is 10.15.... but 10.14... version still works. I am thinking of ways to downgrade the BBM version, like restoring from a back up. However, I haven't used the desktop software for a while, and unsure if it's still working..

    Posted via CB10
    Thank you for sharing Rick, hope they can help us to solve this and migrate back to bb10, bb10 the best.

    Post via my BlackBerry Passport
    09-01-17 11:06 PM
  14. Khai Lang's Avatar
    support@bbmtek.com <support@bbmtek.com>

    I got the usual automated reply, that a 'ticket' had been created for my issue.

    I'm awaiting the response, and looking around for solutions. It's definitely due to the latest BBM update. I can still use it on Z30 because it's running a lower version: the current version is 10.15.... but 10.14... version still works. I am thinking of ways to downgrade the BBM version, like restoring from a back up. However, I haven't used the desktop software for a while, and unsure if it's still working..

    Posted via CB10
    I send an email to them but not getting their reply, as they had announced so we had no ways to get back to bb10?

    Post via my BlackBerry Passport
    09-02-17 04:27 AM
  15. YesAndNo's Avatar
    BlackBerry should be sued!!!! What a load of crxx!!

      
    09-02-17 12:20 PM
  16. Khai Lang's Avatar
    BlackBerry should be sued!!!! What a load of crxx!!

      
    Indeed, without any prior notice!!

    Posted via my BlackBerry Classic
    09-02-17 10:19 PM
  17. Rick Danger's Avatar
    My reply from BBM support was to refer to the media release! I just started a petition!

    Posted via CB10
    09-03-17 05:49 AM
  18. Rick Danger's Avatar
    I was proud to be a BlackBerry owner, however the shoddy treatment and utter disrespect displayed by the company has totally lost my support. I have loaded alternate home launcher and disabled all possible BlackBerry software on my Keyone- am treating it as just another Android clone..with a keyboard.

    Posted via CB10
    09-04-17 02:48 AM
  19. Khai Lang's Avatar
    My reply from BBM support was to refer to the media release! I just started a petition!

    Posted via CB10
    Same here, this is how they pushed the responsibility

    Post via my BlackBerry Passport
    09-05-17 01:38 AM
  20. Kelvin Lau2's Avatar

    ive sign in BBM on my apple , and cannot switch back to blackberry 10 BBM anymore
    Anilu7 likes this.
    10-14-17 10:40 AM
  21. G_Unit MVP's Avatar
    ive sign in BBM on my apple , and cannot switch back to blackberry 10 BBM anymore
    Try this:

    https://forums.crackberry.com/showth...1#post13034502
    10-14-17 10:44 AM
  22. Kelvin Lau2's Avatar
    ya, for the first time can . but log in back to apple again, and you cannot enter BBM enterprise anymore. So it cannot log on on BBM10. The reason why i log in back to apple because i need to find back my important chat msg and i though i could use the same method to re log in on BBM10 again.
    10-14-17 10:50 AM
  23. Anilu7's Avatar
    Thank you for sharing Rick, hope they can help us to solve this and migrate back to bb10, bb10 the best.

    Post via my BlackBerry Passport
    BlackBerry notified us that after September 25th you can’t move your BBID off a BB10 device to Android or iOS. You couldn’t move the other way (to BB10) before that but no notice that I saw. There’s a thread in here saying that you can migrate back if you make that BBID an Enterprise one but it seems to have stopped working. Enterprise is supposed to give you Multiple Points of Presence (many devices, one BBID) so maybe that’s how it worked?
    10-15-17 10:59 AM

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