1. Asim Lakhwani's Avatar
    I checked for updates and got a 10 mb update to10.2.0.424..after updating, BBM is not working..any solutions? I am using z10 stl-001 with the official 10.2.0.1791.
    BBM 10 connection problems-img_00000642.png

    Posted via CB10
    11-12-13 12:05 PM
  2. wxmancanada's Avatar
    I can only assume you've done a hard reset? (Hold both volume up and down until the device reboots).

    What connection method are you using? WiFi? Cellular?
    11-12-13 12:20 PM
  3. Asim Lakhwani's Avatar
    Yes..did a reboot..and tried both..wifi and cellular but neither worked.

    Posted via CB10
    11-12-13 12:28 PM
  4. wxmancanada's Avatar
    Hmm, in the corner of your home screen, do you see the BlackBerry dots next to the connection status?
    11-12-13 12:31 PM
  5. Asim Lakhwani's Avatar
    I am also getting messages from my contacts and i can see them in the hub but cannot view them because of the bbm issue.

    Posted via CB10
    11-12-13 12:31 PM
  6. Asim Lakhwani's Avatar
    Hmm, in the corner of your home screen, do you see the BlackBerry dots next to the connection status?
    Yes..i can

    Posted via CB10
    11-12-13 12:32 PM

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