1. gariac's Avatar
    Using this link
    https://blackberryid.blackberry.com/...coverpassword/
    I entered the email account that is my BlackBerry ID and completed the captcha. No email would show up.

    I went into SpamAssassin and white listed everything from blackberry.com. I initiated the password recovery again. Now the email would show up on my BlackBerry and then immediately vanish. It would be there for a flash.

    Logging into the email via a web browser, the message from BlackBerry was there, and I reset the password.

    What I can't explain is the email from BlackBerry just showing up for a flash.

    Needless to say this was a major time sink, so hopefully somebody can benefit from my experience.

    Posted via CB10
    Superfly_FR likes this.
    06-17-15 04:04 AM
  2. Superfly_FR's Avatar
    Thanks, good to know for those with similar issue.
    06-17-15 04:25 AM
  3. gariac's Avatar
    I think I discovered a security trick that BlackBerry uses regarding sending the reset message.

    I believe bb email has some security feature that detects the reset email being downloaded and blocks it. That is, the email will show up on other devices but not your BlackBerry.

    Besides seeing the reset email (that is, the message with the link to reset your bbid password) on a device other than your phone, I loaded a 3rd party email client (K9mail) on my BlackBerry . Using K9mail, the message with the reset link in it can be downloaded.

    Thus the stock BlackBerry email program is blocking the reset email.

    If the mods are reading this, perhaps a subject line change is in order. Maybe "essential information about reseting your BlackBerry ID password."

    It never occurred to me that the BlackBerry email would block a message.

    Posted via CB10
    06-18-15 01:59 AM

Similar Threads

  1. How do I recover my BlackBerry e mail address password?
    By yasheen omaram 10 in forum BlackBerry Bold 9930/9900
    Replies: 6
    Last Post: 06-23-15, 08:45 AM
  2. LastPass warns customers to change master passwords following suspicious activity
    By CrackBerry News in forum CrackBerry.com News Discussion
    Replies: 0
    Last Post: 06-15-15, 03:51 PM
  3. My Playbook has gone blank, the hard reset didn't work. What should I do?
    By CrackBerry Question in forum BlackBerry PlayBook
    Replies: 8
    Last Post: 06-15-15, 09:47 AM
  4. Ever forgotten your password to bb10?
    By bap3221 in forum General BlackBerry Discussion
    Replies: 16
    Last Post: 06-11-15, 06:40 PM
  5. Why I keep getting asked to enter a correct login password and username?
    By Leo Wong1 in forum Android Apps (Amazon Store & APK Files)
    Replies: 1
    Last Post: 06-10-15, 02:42 AM
LINK TO POST COPIED TO CLIPBOARD