1. flacrack's Avatar
    After uploading the recent (1581) on my Z10, I see that BB Protect no longer is working. I checked my settings and the setting for activating Protect is set, but a squircle remains going. When I return tot he settings page, it is "off." Occasionally, I get an error message unable to communicate with the BB Protect service. This has been the case for 3 weeks.

    Logging in to BB Protect page gives me this message at the top:

    "Remote admin commands are not available on archived devices"

    I don't know what an archived device is, but this is not on a BES or anything like that. It's my personal phone.

    Any ideas? This is an important feature.
    03-03-15 11:04 AM
  2. ff1520's Avatar
    I am running a Z10 STL100-4 on Verizon with and have not had any issues with BB Protect. Never gotten an error message or anything. I just logged into the BB Protect Website and tested it and its working. Was able to locate the phone, play a sound, display a message etc...

    Not sure what to tell you other than the obvious, reboot, double check blackberry ID, etc... Perhaps an OS Reload?
    03-03-15 11:41 AM
  3. TrueKulcha's Avatar
    I logged in and tested 10.3.1 on Z30 as well and all is good. Passport still on 10.3.0 and no issues their either.

    Posted via CB10
    03-03-15 12:01 PM
  4. Stewartj1's Avatar
    Just tested, working fine for me.


    Z10 via CB10
    03-03-15 02:19 PM
  5. flacrack's Avatar
    Wonder if it has something to do with an ATT service (unlocked) and a Rogers OS?
    03-03-15 07:49 PM

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