1. glamis999's Avatar
    I had a BB Passport (Op System 10) and have a backup file but no longer have the phone but need to get some of the data in the backup file such as my password keeper data and notes. Does anyone have any suggestions on what I can do to get the data?
    Thanks
    04-26-17 06:33 PM
  2. conite's Avatar
    Nothing you can do. The backup can only be retrieved using a BB10 device using the same BBID as the backup.
    04-26-17 07:52 PM
  3. glamis999's Avatar
    Thanks for reply. does it make any difference if original phone backed up has been wiped in
    allowing the backed up data to be reloaded back on to the phone? Thanks
    05-02-17 04:00 PM
  4. conite's Avatar
    Thanks for reply. does it make any difference if original phone backed up has been wiped in
    allowing the backed up data to be reloaded back on to the phone? Thanks
    I don't understand what you're trying to say. Please try again.
    05-02-17 05:00 PM
  5. glamis999's Avatar
    Conite thanks for assistance. I now have the original phone back but it has been completely wiped, so wondering if I will now be able to retrieve data from the backup file on that phone? Thanks
    05-02-17 05:19 PM
  6. conite's Avatar
    Conite thanks for assistance. I now have the original phone back but it has been completely wiped, so wondering if I will now be able to retrieve data from the backup file on that phone? Thanks
    Absolutely. Just sign in with the same BBID that you used before when you made the backup, and you're good to go.
    05-02-17 05:48 PM

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