03-13-15 05:27 AM
92 123 ...
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  1. Bash_Man's Avatar
    hey everyone,
    On my wife's Z10, i updated it to OS10.2 Telus release and for some reason BBM instant previews not working. I checked all the settings under the Notification profile and Instant preview is turned ON every where.

    I tried to reboot the phone twice.

    anything you guys suggest?


    Thanks
    10-23-13 06:46 PM
  2. howarmat's Avatar
    One of the mods has the same issue. I will flag him down to offer some help perhaps
    10-23-13 07:10 PM
  3. Boodrew's Avatar
    Mine does not work for BBM. Maybe it has to do with beta zone BBM and BBM channels?
    10-23-13 07:17 PM
  4. Smartie020's Avatar
    Mine doesn't also work. With a friend at least. It does work with bbm groups. Would like to have it fixed

    Posted via CB10
    10-23-13 07:19 PM
  5. louisrielle's Avatar
    My GF's Z10 doesn't work either. All other previews do just not BBM.
    10-23-13 07:20 PM
  6. just_luc's Avatar
    One of the mods has the same issue. I will flag him down to offer some help perhaps
    That would be me.

    I'm having the same issues with my wife's device on Rogers. She can get instant previews for Facebook, SMS etc, but not for Bbm. I've tried turning all settings off and back on, hard resting the device, even installing Bbm channels.. can't figure it out.
    10-23-13 07:37 PM
  7. Bash_Man's Avatar
    It's odd.. cause I had installed the leaked version of 10.2.0.1791 and mine worked. When I got the update notice, I got a 103mb and still working after the upgrade.
    10-23-13 07:38 PM
  8. BlackberryCanuckFan's Avatar
    Previews aren't working on my Z10 either. I don't have any beta OS stuff installed. Weird.

    Posted via CB10
    10-23-13 07:41 PM
  9. just_luc's Avatar
    My wife has never had a beta of any kind either

    Posted via CB10
    10-23-13 07:47 PM
  10. ricocan's Avatar
    Mine is also not working for bbm?

    Ricocan
    10-23-13 07:50 PM
  11. PattyO1975's Avatar
    Same here on Bell. Everything but bbm
    10-23-13 08:12 PM
  12. Bash_Man's Avatar
    is anyone willing to do what I did to see if it'll fix it for them? if so, let me know and I'll upload OS 10.2.0.1971 to my dropbox, install it on your phone and then perform an update to the current release.

    let me know.
    10-23-13 08:28 PM
  13. klingon's Avatar
    hey everyone,
    On my wife's Z10, i updated it to OS10.2 Telus release and for some reason BBM instant previews not working. I checked all the settings under the Notification profile and Instant preview is turned ON every where.
    They did say if you had BBM Channels you could have problems with previews if I remember correctly.
    I tried to reboot the phone twice.

    anything you guys suggest?


    Thanks
    10-23-13 08:35 PM
  14. sharranw's Avatar
    I got mine working. I had to open up the bbm app, and select the contacts to show in instant preview mode. Works fine now.

    Posted via CB10
    10-23-13 08:50 PM
  15. LatinoLoco24's Avatar
    I got mine working. I had to open up the bbm app, and select the contacts to show in instant preview mode. Works fine now.

    Posted via CB10
    Care to elaborate or screen shot this particular setting. I can't seem to find it within bbm

    Posted from my ZED10
    10-23-13 09:00 PM
  16. Bash_Man's Avatar
    I got mine working. I had to open up the bbm app, and select the contacts to show in instant preview mode. Works fine now.

    Posted via CB10
    I checked that as well. When you click on a person's profile in BBM and click on the "Details" tab, it shows "Chat Previews". I made sure it was set to ON.
    10-23-13 09:00 PM
  17. milfou's Avatar
    Same issue here on both mine and my wifes phone.
    I have Channels installed but she does not...

    What is going on here...
    All settings are on.
    10-23-13 09:07 PM
  18. riidekiing's Avatar
    Open your bbm app, hold down a contact to open the menu, tap on view bbm profile, select ''detail'' and then turn on / off and back on the ''chat previews''

    It worked for me!
    akopilong likes this.
    10-23-13 09:10 PM
  19. sharranw's Avatar
    Sorry. That was to turn the theme to dark. To turn on bbm instant previews, in the hub rap more, go to settings, display and actions, scroll down and tap on instant previews, go to bbm and turn it on.

    Posted via CB10
    10-23-13 09:10 PM
  20. milfou's Avatar
    Mine are ON everywhere. But no pop-ups.

    Posted via CB10
    10-23-13 09:12 PM
  21. Markus2030's Avatar
    Me too, wtf
    10-23-13 09:30 PM
  22. Bash_Man's Avatar
    Mine are ON everywhere. But no pop-ups.

    Posted via CB10
    same here.. I tried to turn every option related to that OFF and back ON. even OFF, rebooted phone, turn options ON and no go.
    10-23-13 09:33 PM
  23. bigcheeba's Avatar
    In the hub choose settings, then displays and actions.

    Choose instant preview settings.

    Go to bbm, bbm group and bbm video and shut off. Then, exit out.

    Repeat the same thing but turn it back on.

    My toasts instantly began to pop up.
    shads77 and asiayeah like this.
    10-23-13 09:36 PM
  24. rtang1007's Avatar
    Mine is working perfectly, same as my previous leaked 10.2.0.1047!

    Posted via CB10
    10-23-13 09:41 PM
  25. Kman13's Avatar
    In the hub choose settings, then displays and actions.

    Choose instant preview settings.

    Go to bbm, bbm group and bbm video and shut off. Then, exit out.

    Repeat the same thing but turn it back on.

    My toasts instantly began to pop up.
    That did it thanks works perfectly now spread the word

    Posted with BlackBerry Z10
    10-23-13 09:42 PM
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