1. aveley's Avatar
    I forgot my BB password so I went into Settings and set up a new password. I received an email confirming the change in password. However when I try to access BB World the system will not accept the new password.

    Any suggestion appreciated.
    10-09-17 11:00 AM
  2. conite's Avatar
    I forgot my BB password so I went into Settings and set up a new password. I received an email confirming the change in password. However when I try to access BB World the system will not accept the new password.

    Any suggestion appreciated.
    Did you make a new device password, or BBID password?
    10-09-17 11:33 AM
  3. aveley's Avatar
    I had gone to Settings and BlackBerry ID and changed the password. The process prompted me to answer my Recovery Question and then informed me an confirmation email had been sent. I check my email for the message and clicked the requested confirmation. However BlackBerry World won't accept the new password.
    10-10-17 09:55 AM
  4. conite's Avatar
    I had gone to Settings and BlackBerry ID and changed the password. The process prompted me to answer my Recovery Question and then informed me an confirmation email had been sent. I check my email for the message and clicked the requested confirmation. However BlackBerry World won't accept the new password.
    I assume you've tried a reboot?
    10-10-17 10:07 AM
  5. aveley's Avatar
    yes I did. Still can't sign into BB World.
    10-10-17 12:02 PM
  6. conite's Avatar
    yes I did. Still can't sign into BB World.
    Can you sign into BlackBerry Protect online?
    10-10-17 12:33 PM
  7. aveley's Avatar
    yes I can sign into BlackBerry Protect but when I go to BlackBerry World it asks for my password and it will not accept my new password.
    10-14-17 12:18 AM
  8. conite's Avatar
    yes I can sign into BlackBerry Protect but when I go to BlackBerry World it asks for my password and it will not accept my new password.
    Somehow your BlackBerry World app is borked.

    See where this might take you:

    http://support.blackberry.com/kb/art...mber=000036522
    10-14-17 08:58 AM
  9. aveley's Avatar
    can't follow through the instructions as BB World still wants a password entered to proceed through any of the steps.

    Is there way to uninstall BB World and then reinstall it?
    10-14-17 12:08 PM
  10. conite's Avatar
    can't follow through the instructions as BB World still wants a password entered to proceed through any of the steps.

    Is there way to uninstall BB World and then reinstall it?
    Do you know how to use Sachesi or DBBT?
    10-14-17 12:14 PM
  11. aveley's Avatar
    yes, I have Sachesi and used it several times
    10-14-17 12:41 PM
  12. conite's Avatar
    yes, I have Sachesi and used it several times
    Perfect. Install an older version of BlackBerry World from an older OS, reboot phone. Uncheck "new apps only".

    If you need, I can extract one for you.
    10-14-17 12:59 PM
  13. aveley's Avatar
    if you could I would appreciate it. How can you forward the file to me or point me where I can d/l off the Internet?
    10-14-17 01:39 PM
  14. conite's Avatar
    if you could I would appreciate it. How can you forward the file to me or point me where I can d/l off the Internet?
    https://app.box.com/s/1ysrr8jg9vv2z7e5u49boppsa7yh3v31
    elfabio80 likes this.
    10-14-17 01:59 PM
  15. aveley's Avatar
    Got it, thanks I'll give it a try.
    10-14-17 02:04 PM

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