1. Bling_Bling's Avatar
    Hello friends,

    a friend of mine has a Q10 and she forgot her BB ID password. Now we tried the password recovery, but she put a security question which is the birth date of a friend. The problem is that we tried 10 times using different formats(with spaces, dots, dash) but it didn't work and we got locked out for 15 minutes. So now there is a message that says that after 1 more try she can't enter any more guesses. I saw there is an option to reset the BBID but it said it will delete any data associated with that BB ID. But is there anything else besides BBM contacts and App World purchase history which will be wiped, as I am not sure what data is associated with BB ID. She has just few BBM contacts so she can write down the PIN's and 0 app purchases so this is not a problem either.
    And another thing if we do a full backup, reset the BB ID and try to restore, do you think it will work?
    02-23-15 02:43 PM
  2. NRB's Avatar
    Hello, I think if you try resetting the password via desktop you don't have to answer any security question. A password restart link will be send to her email. Go to her email and follow the instructions.

    Z10STL100-3/10.2.1.3442/CB10
    02-23-15 02:56 PM
  3. Bling_Bling's Avatar
    Well we wasted the 10 tries through Blend desktop while trying to set it up. Then I went to the password recovery page on blackberry.com and then got the message that it is the last try. I still had to enter the answer to the security question

    Posted via CB10
    02-23-15 05:14 PM
  4. NRB's Avatar
    Well we wasted the 10 tries through Blend desktop while trying to set it up. Then I went to the password recovery page on blackberry.com and then got the message that it is the last try. I still had to enter the answer to the security question

    Posted via CB10
    Sorry to hear that. Best regards

    Z10STL100-3/10.2.1.3442/CB10
    02-23-15 05:28 PM
  5. Bling_Bling's Avatar
    So does anyone know what data is associated with BlackBerry ID?

    Posted via CB10
    02-24-15 04:01 AM
  6. DLewis13's Avatar
    For one, all purchases from BB World. Hopefully your friend can't think of what they used for password recovery.

    So does anyone know what data is associated with BlackBerry ID?

    Posted via CB10
    02-24-15 06:40 AM
  7. Bling_Bling's Avatar
    Yeah I know about the purchase history and bbm contacts, but I'm wondering if something else is going to be deleted as well

    Posted via CB10
    Last edited by Bling_Bling; 02-25-15 at 04:34 AM.
    02-24-15 01:13 PM

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