08-06-13 03:10 PM
48 12
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  1. rockivy's Avatar
    OK,

    So this seems to be a common item that is always popping up in the BB10 forums that whenever there is the slightest issue with the phone, that people are flipping there phones around popping off the cover and removing the battery.

    It's well documented that this is not required with the QNX based system, and is probably responsible for a number of BB10 phones being either soft bricked or killed completely.

    This can be proven by the fact that the A10 will be released with a permanent battery.

    It would appear that old habits die hard and this was a common occurance in the legacy BBOS phones.

    The proper way to reboot the BB10 devices is to push AND hold the power button until the blackberry logo in blue shows up and not before this is a complete reboot of the phone.


    Pulling the battery halfway through a software reload, or while the OS is starting up, can damage the phone possibly to the point of unrecoverable so be careful if you have to replace the battery, shut down the phone and remove.


    I sure hope this helps a few people avoid wrecking there phone or having major problems

    It is no longer required

    From the Zed of Rockivy
    habs_fan, robkd, doggy10 and 3 others like this.
    08-02-13 12:39 PM
  2. Carterbits's Avatar
    Michael Clewley just advised someone on twitter to pull their battery to fix an SMS issue :-O

    Download Noted, a 5-star rated, native BB10 memo pad app.
    08-02-13 12:47 PM
  3. eyalk's Avatar
    Quick question, what if I would like to use the extra battery I have? Is it ok to remove/switch the battery when the phone is completely off?
    chrispdm1 likes this.
    08-02-13 12:47 PM
  4. rockivy's Avatar
    Quick question, what if I would like to use the extra battery I have? Is it ok to remove/switch the battery when the phone is completely off?
    It's a good idea to shut the phone off.



    From the Zed of Rockivy
    08-02-13 12:59 PM
  5. rockivy's Avatar
    Michael Clewley just advised someone on twitter to pull their battery to fix an SMS issue :-O

    Download Noted, a 5-star rated, native BB10 memo pad app.
    Well that make things confusing doesn't it, so Mr. Clewley, how exactly will I remove my battery on your new flagship "Aristo" phone?

    I'm quite interested to hear the official blackberry response to that question.

    From the Zed of Rockivy
    08-02-13 01:01 PM
  6. m1kr0's Avatar
    Thanks for the post. For some old habits die hard.
    08-02-13 01:06 PM
  7. Carterbits's Avatar
    I think you're right, but it is confusing. Here's the tweet:

    https://twitter.com/MichaelClewley/s...59294204116993
    08-02-13 01:06 PM
  8. paper_monkey's Avatar
    Well that make things confusing doesn't it, so Mr. Clewley, how exactly will I remove my battery on your new flagship "Aristo" phone?

    I'm quite interested to hear the official blackberry response to that question.

    From the Zed of Rockivy
    Why the same way you do on the Q5 obviously...
    I know that's going to be a hard habit to break for me at least... such an automatic reaction that I tried to do it while troubleshooting my dad's iphone..
    08-02-13 02:31 PM
  9. rockivy's Avatar
    Why the same way you do on the Q5 obviously...
    I know that's going to be a hard habit to break for me at least... such an automatic reaction that I tried to do it while troubleshooting my dad's iphone..
    That's right the Q5 has a permanent battery too!!!, that's funny how we go into auto pilot mode eh?

    From the Zed of Rockivy
    AnandTaipan likes this.
    08-02-13 02:49 PM
  10. Ecm's Avatar
    Well that make things confusing doesn't it, so Mr. Clewley, how exactly will I remove my battery on your new flagship "Aristo" phone?

    I'm quite interested to hear the official blackberry response to that question.

    From the Zed of Rockivy
    The hard reset previously achieved on legacy devices by battery pull has been replaced.
    As stated in these forums at least a couple of times by Kris Simundson (and blatantly parroted by myself and others), to do a hard reset, press and hold both the volume up/down toggles at the same time until the device turns off. Yes, you'll end up with a screen cap as well.

    Bingo. Now you're ready for the A10 (aka Z30).
    08-02-13 05:18 PM
  11. 93Aero's Avatar
    Which is it for the sake of CB.
    You have mods advising people to do it.
    You have mods telling some not to do ot.
    You have mods screaming at people for doing it.
    You have mods getting on people for telling others to do it.
    Now you have Clewley say do it.


    Posted via CB10
    Last edited by 93Aero; 08-02-13 at 07:01 PM.
    08-02-13 05:38 PM
  12. bobauckland's Avatar
    Nobody has said battery pulls are no longer needed.
    I don't know why some people feel the need to tell others what they think, and pass it off as fact.
    Read Michael Clewleys Twitter account.
    08-02-13 05:43 PM
  13. rockivy's Avatar
    Nobody has said battery pulls are no longer needed.
    I don't know why some people feel the need to tell others what they think, and pass it off as fact.
    Read Michael Clewleys Twitter account.
    Well let's look at something both the Q5 and future Aristo are BB10 devices correct?

    They both have permanent batteries, so it's impossible to do the battery pull.

    BlackBerry has come up with a way to reset the phone via the volume buttons or the top power button, without removing the battery.

    So what is the reason for doing it?

    Mr. Clewley has given advice that at a specific point in the startup you may pull the battery, which to me says he has consulted his engineers and they have stated to him it is safe at that point as no critical software processes are running as of yet.

    That being the difference from johnny or Jane six pack pulling the battery in the middle of a critical software update. Completely buggering the phone



    From the Zed of Rockivy
    08-02-13 07:16 PM
  14. bobauckland's Avatar
    Well let's look at something both the Q5 and future Aristo are BB10 devices correct?

    They both have permanent batteries, so it's impossible to do the battery pull.

    BlackBerry has come up with a way to reset the phone via the volume buttons or the top power button, without removing the battery.

    So what is the reason for doing it?

    Mr. Clewley has given advice that at a specific point in the startup you may pull the battery, which to me says he has consulted his engineers and they have stated to him it is safe at that point as no critical software processes are running as of yet.

    That being the difference from johnny or Jane six pack pulling the battery in the middle of a critical software update. Completely buggering the phone



    From the Zed of Rockivy
    There's a big difference between saying battery pulls will brick your device, and battery pulls will brick your device during a software update.
    And I don't think any of this has anything to do with QNX, so I have no idea why that randomly made an appearance.

    FWIW, I agree with battery pulls being a no no during a software update.
    08-02-13 08:07 PM
  15. eyalk's Avatar
    It's a good idea to shut the phone off.



    From the Zed of Rockivy
    Ok, the reason I was asking is because I have two batteries for my Z10, and two weeks ago during a trip to NY, I was trying to switch between them when the first battery drain, and while inserting the fully charged battery- the phone turned itself off. I was trying to restart the phone and while in my pocket- the phone turned itself off again. That was way too weird.

    Just to be clear- I switched between batteries when the battery juice left with about 10%, I made sure to switch between batteries when the phone was completely off, and the problem was happening in a course of few days (during the trip) so there is no case of battery malfunction. Maybe the battery should not be removed.
    08-02-13 11:47 PM
  16. Raestloz's Avatar
    The hard reset previously achieved on legacy devices by battery pull has been replaced.
    As stated in these forums at least a couple of times by Kris Simundson (and blatantly parroted by myself and others), to do a hard reset, press and hold both the volume up/down toggles at the same time until the device turns off. Yes, you'll end up with a screen cap as well.

    Bingo. Now you're ready for the A10 (aka Z30).
    Wrong. It's holding the power button all the way until the startup progress image appears

    STL 100-1 10.1.0.273
    08-03-13 12:06 AM
  17. kfh227's Avatar
    How is it that posts like this keep showing up?


    User A has a problem and follow up post is an indirect bash.


    Really?

    Thing is, these are not 2 post posters any more.


    I bet their histories read like mirrors.

    Posted via CB10
    08-03-13 12:45 AM
  18. kfh227's Avatar
    Well that make things confusing doesn't it, so Mr. Clewley, how exactly will I remove my battery on your new flagship "Aristo" phone?

    I'm quite interested to hear the official blackberry response to that question.

    From the Zed of Rockivy
    Here
    ... plan this attack on QA mych
    The first two posts are obviously by paid posters.

    Really overagreeing with the first response?

    I have yet to pull my z10 battery
    And as a software engineer with an embedded systems background, I call bull**** . Read up on wachdog timers.

    Posted via CB10
    08-03-13 12:50 AM
  19. Kris Simundson's Avatar
    Wrong. It's holding the power button all the way until the startup progress image appears

    STL 100-1 10.1.0.273
    Lmao no not wrong both ways work. The BlackBerry engineers at waterloo prefer the method you just called "wrong"

    Posted via CB10
    08-03-13 02:14 AM
  20. Raestloz's Avatar
    Lmao no not wrong both ways work. The BlackBerry engineers at waterloo prefer the method you just called "wrong"

    Posted via CB10
    I tried it and it doesn't work :shrug: while the usual power button always works

    STL 100-1 10.1.0.273
    08-03-13 02:42 AM
  21. rockivy's Avatar
    Here
    ... plan this attack on QA mych
    The first two posts are obviously by paid posters.

    Really overagreeing with the first response?

    I have yet to pull my z10 battery
    And as a software engineer with an embedded systems background, I call bull**** . Read up on wachdog timers.

    Posted via CB10
    Really? Paid, that'd be nice! Haha, ah no I only get paid in lint and wooden tokens . Hahahaha



    From the Zed of Rockivy
    08-03-13 02:52 AM
  22. AnandTaipan's Avatar
    Have been reading the responses. I think what was intended to convey is not some personal opinion or a "to do or not to do" warning. It is basic common sense and bringing to the notice of BlackBerry10 users to cut a habit which follows use of earlier devices. When a gadget is drawing power from a source it is probable that pulling or unplugging the power source abruptly could damage the gadget. The same goes to Desktops, Phones, electrical gadgets. It is always wise to switch the device off before unplugging or turning the power off. The BatteryPull so very habit related to BlackBerry users is not necessary anymore with the BlackBerry10 series as they do have a button to press on till the unit fully shuts off and turns on. It also gets rid off ghost notifications or certain apps/programs running silently in the background. A BatteryPull will be needed when the unit refuses to shut off (rare but possible) or when you want to replace the battery.

    Posted via CB10
    08-03-13 03:58 AM
  23. JamesDee55's Avatar
    I just realized that since the last MR update holding both volume keys at the same time will no longer reset the phone. I used that many times before but it looks like since the update that has been disabled. So now just holding the power button in is the only way to do a reset. That is besides a battery pull which I have never had to do!
    08-03-13 09:46 AM
  24. Kris Simundson's Avatar
    I tried it and it doesn't work :shrug: while the usual power button always works

    STL 100-1 10.1.0.273
    How long did you hold

    Posted via CB10
    08-03-13 10:16 AM
  25. rockivy's Avatar
    Have been reading the responses. I think what was intended to convey is not some personal opinion or a "to do or not to do" warning. It is basic common sense and bringing to the notice of BlackBerry10 users to cut a habit which follows use of earlier devices. When a gadget is drawing power from a source it is probable that pulling or unplugging the power source abruptly could damage the gadget. The same goes to Desktops, Phones, electrical gadgets. It is always wise to switch the device off before unplugging or turning the power off. The BatteryPull so very habit related to BlackBerry users is not necessary anymore with the BlackBerry10 series as they do have a button to press on till the unit fully shuts off and turns on. It also gets rid off ghost notifications or certain apps/programs running silently in the background. A BatteryPull will be needed when the unit refuses to shut off (rare but possible) or when you want to replace the battery.

    Posted via CB10
    Thank you

    From the Zed of Rockivy
    08-03-13 10:50 AM
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