1. The_Stranger's Avatar
    Just got a Z30 on verizon. It comes preloaded with the app "Backup plus contacts"

    The app has all the permissions needed but still displays the standard "go to settings security..." as if it doesn't.

    The app has all my contacts and worked previously on my Q10

    I tried a full security wipe and the app doesn't exist in BlackBerry World or the play store...

    Any advice?
    01-02-15 09:01 PM
  2. Bla1ze's Avatar
    That's a VZW specific app, which has had a lot of issues. - http://forums.crackberry.com/blackbe...ts-app-795321/
    01-02-15 10:27 PM
  3. FireChestApps's Avatar
    Several Verizon customers emailed us to say that Verizon customer support had instructed them to get our app "Backup Pro" to move data like contacts between handset replacements.

    I guess this is just a claim, but perhaps if you contact our support email address we can help you out.
    01-03-15 10:14 AM

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