1. Sridhara syama dasa's Avatar
    This week I moved from Z10 to Z30. Took a full backup of Z10 and restored to Z30. Everything seems to have moved correctly. All BlackBerry World apps as well as all Android apps - with the exception of Snap which needs to be side loaded.

    My question is how to transfer my contact groups from the old phone to the new? Has anyone figured out how to do this?

    Hare Krishna!

    Posted via CB10
    01-09-15 09:56 AM
  2. RoseBud68's Avatar
    Are you using Blackberry link? A back up on link should have moved your contacts as well.
    01-09-15 10:45 AM
  3. InfinityBob's Avatar
    Am I right in saying that a backup made on any bb10 device can be restored on any other bb10 device, regardless of which OS version the two devices are running?

    I have a Q5 on the way and would like to duplicate everything across to it from my Z30 (most importantly contacts and apps) so that I can swap between my devices as and when I want to and still have all the tools I need.

    Z30 / 10.3.1.1154 / STA100-2
    01-09-15 11:36 AM
  4. Sridhara syama dasa's Avatar
    Yes - all the contacts got moved with the exception of Contact Groups.

    Regarding moving from one BB10 phone to another - I do not have any concrete information. However, in my case it worked without any issues - both the phones being on OS Versions that were really close to each other might have something to do with it.

    Hare Krishna!

    Posted via CB10
    01-09-15 02:04 PM
  5. Stef007's Avatar
    Did you try Device Switch app? If it's not available in BBW go to their website and it automatically gets you to the app loading page.

    Posted on my awesome Z10 (STL100-3, 10.2.1.3442)
    01-09-15 11:21 PM
  6. VeryBumpy's Avatar
    Sadly, BB Link does indeed ignore Contact Groups during a transfer.

    Try other methods of transfer perhaps?

    The BB Classic manual has great info on how to do device to device transfers, btw.
    01-10-15 09:56 AM

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