10-29-15 04:06 PM
45 12
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  1. OneofLittleHarmony's Avatar
    Intermittently, my z30 goes into a state where System uhas high cpu usage as illustrated that is only stopped by restarting the phone. I last looked into this about a year ago. After googling and only seeing old threads, and a search of the forums with nothing new, I am wondering if anyone has found something that I have missed?


    Note the constant usage of the CPU at roughly 50% for days. Days.
    Any updates on high system usage bug?-img_20150913_150817.png

    Posted via CB10
    Last edited by OneofLittleHarmony; 09-16-15 at 06:19 AM.
    09-13-15 05:12 PM
  2. gruv4u's Avatar
    It makes me not sure to update to 10.3.2.XXXX

     Z10 STL 100-3 with vitamin 10.3.1.2744 on AT&T
    09-13-15 05:19 PM
  3. conite's Avatar
    I have no such 'bug' on my Passport, Z10s, Z30s, or Q5.

    I would look into your installed apps or PIM setup.

    PassportSQW100-4/10.3.2.2639
    09-13-15 05:27 PM
  4. wojt7's Avatar
    Certainly not a "bug" but your phone issue . You say nothing new? Well I counted 3 or 4 threads in z30 section in last few hours only. Read and apply.
    If your more adventurous and patient search for "baseline drain".
    09-13-15 05:43 PM
  5. OneofLittleHarmony's Avatar
    I have no such 'bug' on my Passport, Z10s, Z30s, or Q5.

    I would look into your installed apps or PIM setup.

    PassportSQW100-4/10.3.2.2639
    That is odd. I had the same problem on my z10. The only non blackberry app I regularly use is cb10 and battery guru. So the issue must be with pim causing system to use a lot of cpu? How can I change that? Delete account?

    Posted via CB10
    09-16-15 06:13 AM
  6. OneofLittleHarmony's Avatar
    Certainly not a "bug" but your phone issue . You say nothing new? Well I counted 3 or 4 threads in z30 section in last few hours only. Read and apply.
    If your more adventurous and patient search for "baseline drain".
    I looked back to September 9 and didn't see anything solutions to high system usage besides restarting one's phone. Please link?

    Posted via CB10
    09-16-15 06:15 AM
  7. conite's Avatar
    That is odd. I had the same problem on my z10. The only non blackberry app I regularly use is cb10 and battery guru. So the issue must be with pim causing system to use a lot of cpu? How can I change that? Delete account?

    Posted via CB10
    You may have some syncing issues with one or more of your accounts. Once you give your phone a chance to settle, attach your 'current', and 'last 24 hour' cpu usuage screens from device monitor.

    PassportSQW100-4/10.3.2.2639
    09-16-15 06:45 AM
  8. OneofLittleHarmony's Avatar
    Started again.
    Any updates on high system usage bug?-img_20150926_210729.png
    Any updates on high system usage bug?-img_20150926_210713.png
    Any updates on high system usage bug?-img_20150926_210700.png
    Any updates on high system usage bug?-img_20150926_210219.png

    Restarting didn't help. Yet.

    Posted via CB10
    09-27-15 06:24 AM
  9. vergiove's Avatar
    What os are you using now?

    Posted via CB10
    09-27-15 06:35 AM
  10. Foreverup's Avatar
    what back round apps do you have running?

    Also, remember that the hub is basically a background app so if depending on how many accounts you have will affect cpu usage.
    09-27-15 09:00 AM
  11. Emaderton3's Avatar
    How are your external accounts synced?

    Posted via CB10
    09-27-15 10:14 AM
  12. OneofLittleHarmony's Avatar
    What os are you using now?

    Posted via CB10
    Official Verizon, 556. (or similar)

    Posted via CB10
    09-28-15 05:10 AM
  13. OneofLittleHarmony's Avatar
    what back round apps do you have running?

    Also, remember that the hub is basically a background app so if depending on how many accounts you have will affect cpu usage.
    All apps:
    Any updates on high system usage bug?-img_20150928_030859.png
    Any updates on high system usage bug?-img_20150928_030851.png
    Any updates on high system usage bug?-img_20150928_030844.png


    Those are in memory, not sure if they all run in background.

    Posted via CB10
    09-28-15 05:11 AM
  14. OneofLittleHarmony's Avatar
    How are your external accounts synced?

    Posted via CB10
    Not 100% sure what you are asking. Two Microsoft, and Google. Here is how typical set up:


    Any updates on high system usage bug?-img_20150928_031432.png

    Posted via CB10
    09-28-15 05:16 AM
  15. Emaderton3's Avatar
    I have found in the past that issues with email servers have drained my battery. I am guessing the Outlook accounts are Exchange ActiveSync. Google one could be if it is an older account. This usually isn't an issue. But, I remember email issues at work one week that had an impact on my phone via this sync method. Phone kept polling server which was not responding correctly.

    Posted via CB10
    Last edited by Emaderton3; 09-28-15 at 06:31 AM.
    09-28-15 06:13 AM
  16. Fastmarc's Avatar
    If it's showing in the memory, it's running in the background. It may be an app.
    My money would be on the Skype app. Try deleting that on 1st.

    Posted via CB10
    09-28-15 06:29 AM
  17. Foreverup's Avatar
    Not 100% sure what you are asking. Two Microsoft, and Google. Here is how typical set up:




    Posted via CB10
    External accounts is just not Email in bb10 also Facebook, LinkedIn, etc. Basically anything in your account settings in an external account.

    Also, by your postings it looks like you are connected to a company server and depending on the server settings will affect the device
    09-28-15 09:04 AM
  18. OneofLittleHarmony's Avatar
    External accounts is just not Email in bb10 also Facebook, LinkedIn, etc. Basically anything in your account settings in an external account.

    Also, by your postings it looks like you are connected to a company server and depending on the server settings will affect the device
    Oh yeah. I have Facebook, LinkedIn, foursquare, twitter and BBM going. But it doesn't always have that high usage factor.

    What can I do if I want to use all that other than move to an os that can handle it?

    Posted via CB10
    09-28-15 09:19 PM
  19. Foreverup's Avatar
    Oh yeah. I have Facebook, LinkedIn, foursquare, twitter and BBM going. But it doesn't always have that high usage factor.

    What can I do if I want to use all that other than move to an os that can handle it?

    Posted via CB10
    I would go through and close each app that can be closed, individually and see if it is affecting your cpu. Also, check your permissions and see which one is running in the background. You might be able to pin point the reason for it.

    If none of the apps is the problem you may have a bad system file and would need to reload the OS
    09-29-15 08:00 AM
  20. robsteve's Avatar
    My wife's phone would do that occasionally, pretty well since BB10 came out. Happened about a month or so ago too. I think it may be related to her work account which is a MS Exchange account, hosted in their office on their own server. A reboot usually fixes it. She has had this problem on Z10, Q10 and Passport. She is on the latest OS on her Passport, which I loaded a few weeks ago when she had the issue again. It hasn't happened since, but it can go months without a problem.

    As suggested by Conite, it may be one of your email accounts causing it. Are both the Active sync email accounts Office365? If one isn't that may the one causing the problem.
    09-29-15 10:55 AM
  21. OneofLittleHarmony's Avatar
    My wife's phone would do that occasionally, pretty well since BB10 came out. Happened about a month or so ago too. I think it may be related to her work account which is a MS Exchange account, hosted in their office on their own server. A reboot usually fixes it. She has had this problem on Z10, Q10 and Passport. She is on the latest OS on her Passport, which I loaded a few weeks ago when she had the issue again. It hasn't happened since, but it can go months without a problem.

    As suggested by Conite, it may be one of your email accounts causing it. Are both the Active sync email accounts Office365? If one isn't that may the one causing the problem.
    It's um.... lol Hotmail. Would it be better to use something other than eas?

    Posted via CB10
    10-01-15 03:10 PM
  22. robsteve's Avatar
    It's um.... lol Hotmail. Would it be better to use something other than eas?

    Posted via CB10
    I am using outlook.com account on my own phone without any problem, so that is probably not your problem. If the Google account is EAS, it may be the problem, or it just may be the problem anyway.

    You mentioned you had this problem on the Z10. Did the Z10 have the same email accounts on it?
    10-01-15 04:55 PM
  23. priceless819's Avatar
    In regards to the hub and account syncing, one thing I noticed is android apps, specifically PayPal and Whatsapp, the android version, appear as account in the hub setup, but not actually in the hub. So I deleted them from the hub, but when you reopen them, they get added back.

    Posted via CB10
    10-04-15 10:09 AM
  24. fschmeck's Avatar
    For me this ended up being caused by having Facebook contacts synched with my regular ones. I turned off Facebook integration in my contacts and the problem went away.
    10-04-15 10:14 AM
  25. priceless819's Avatar
    How did you do that? I'm tired of seeing all my Facebook people in my contact list

    Posted via CB10
    10-04-15 02:14 PM
45 12

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