1. AYH88's Avatar
    Hi everyone,

    i have two bb10 backup files(z10 and q10) and i cant find a way to open it
    its like 4 years of data.i tried to retrieve all data in it but
    nothing worked.

    *I looked for any software to open it but nothing

    *I bought an old used q10 to restore backup file using bblink, it asks for
    BBID after entering BBID and password then stops

    the backup files are mine
    i know the bbid and the passowrd

    im getting disappointed really

    any help,
    05-30-20 08:24 AM
  2. Ben xfg's Avatar
    Hi everyone,

    i have two bb10 backup files(z10 and q10) and i cant find a way to open it
    its like 4 years of data.i tried to retrieve all data in it but
    nothing worked.

    *I looked for any software to open it but nothing

    *I bought an old used q10 to restore backup file using bblink, it asks for
    BBID after entering BBID and password then stops

    the backup files are mine
    i know the bbid and the passowrd

    im getting disappointed really

    any help,
    You can only use Link, DBBT, or Sachesi to 'open' a bbq backup file, and then you'll only be able to view the contents if you restore to a BB10 device.

    Ensure that the Q10 is signed in with the exact same BBID that was used on the device that the backups are from, then you can restore the backup to Q10 with either of the three desktop programs.
    05-30-20 09:02 AM
  3. joeldf's Avatar
    Unless I'm mistaken, the OS on the phone you are restoring to has to be the same, or at least newer than the OS used during the original backup.

    I don't know if being too new would be a problem or not. But I don't think so.

    What's the OS on the phone? Might need to update the phone just to be sure.
    05-30-20 10:56 AM
  4. megafan2000's Avatar
    So after all the hoopla yesterday of updating Blackberry World I pulled out my Classic to get it and also managed to OS update to 10.3.3.3204.

    I wanted to get a final backup of it as my most recent backup on PC is dated 2016 and I used it for a couple months in 2017 when my Priv went to hell as I was waiting out the brief KEYone delay. When I use BlackBerry Link it runs for a while but eventually gives an error and says backup not completed. I've tried 3 different Micro USB cords in different ports on both my old PC and new laptop. All the same result. Any help out there?
    05-31-20 05:36 PM
  5. gdugic's Avatar
    My OS version is .3216

    Posted via CB10
    06-01-20 03:37 AM
  6. Dunt Dunt Dunt's Avatar
    LINK has always been hit and miss for me.... Why I used Ultimate Backup and the Cloud so much.

    Generally LINK liked backing up and restoring to the same version or maybe restoring to a "slightly" newer version. It didn't like BIG jumps, nor going backwards.

    So if you have a BBB backup file, you really need to utilize a device that is running the same or only slightly newer OS. Problem is you can't downgrade anything very far.

    Also doing a limited restore could sometimes help... if your restores start and fail.
    06-01-20 08:15 AM

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