1. conkybubs's Avatar
    I send my wife a bbm or sms and she doesn't get any notification sound. She goes to check Notifications in Settings and the whole Settings process crashes when she hits Notifications. Everything else under Settings works fine, she just can't get into Notifications.

    So we do hard reset and then go into Settings and she can now get into Notifications again. But as soon as I send her a bbm or sms, she doesn't get the sound notification and she can't get into Notifications again....frustrating!

    Anyone else have this? Or know what we can do short of a complete reinstall of 10.3.1?

    Posted via Z30 on CB10.
    02-23-15 09:32 AM
  2. rbtg's Avatar
    I send my wife a bbm or sms and she doesn't get any notification sound. She goes to check Notifications in Settings and the whole Settings process crashes when she hits Notifications. Everything else under Settings works fine, she just can't get into Notifications.

    So we do hard reset and then go into Settings and she can now get into Notifications again. But as soon as I send her a bbm or sms, she doesn't get the sound notification and she can't get into Notifications again....frustrating!

    Anyone else have this? Or know what we can do short of a complete reinstall of 10.3.1?

    Posted via Z30 on CB10.
    maybe you should try deleting all your chats and see if still persists then you will know if you need to do a sec wipe
    02-23-15 09:36 AM
  3. conkybubs's Avatar
    maybe you should try deleting all your chats and see if still persists then you will know if you need to do a sec wipe
    Thanks, tried but no luck

    Posted via Z30 on CB10.
    02-23-15 11:47 AM
  4. parothd95's Avatar
    I'm also having an issue with notifications. I downloaded the 10.3.1.1581 update (official release) on my Z30 a few days ago and so far I'm very pleased, except for an issue with notifications. I use bedside mode every night and was not too happy to find myself awakened, the first morning after the update, around 4am by notification audio alerts coming in from someone in another time zone. Later that same day I put the phone in silent mode during a meeting only to have some text and BBM audio alerts come in. I didn't realize that I had to reset all my notification preferences with the upgrade. Other preferences seemed to carry over. But figuring this is what needed to be done I went into Settings > Notifications > Profiles > Silent and turned the sound off (I left LED and instant previews on). Then I went into Bedside and turned everything off. Then under both Silent and Bedside I also went to Customize App Notification and turned All Notifications off for everything listed under Applications and Other Applications. Here's the problem - I'm still getting audio BBM notifications when in both silent mode and bedside mode. I tried turning all alerts back on and then off again and restarted the phone. I turned them on, restarted the phone, and then turned them off. I even went in and turned them on, restarted, then off, and then restarted again. But I'm still getting BBM audio alerts. Sort of defeats the purpose of silent and beside modes. So I'm hoping someone has a suggestion.



    UPDATE : think I figured out how to fix it. The notifications were coming through from people who I have custom notifications set up for. I needed to change them under their contact notifications. Settings > Notifications > Contact Notifications. Then under each person make sure sound was set to profile settings. For some it was set to ON.
    Last edited by parothd95; 02-27-15 at 03:26 AM.
    02-26-15 07:10 PM
  5. conkybubs's Avatar
    So we tried security wipe and restore....worked fine until I sent her a bbm, then goes wonky again.

    So next time I use an autoloader and completely reinstall the os, then do a restore. All worked fine for a night and most of the day, until she connected to here car Bluetooth and now it's messed again. No sound notifications, and can't get into Notifications, just crashes Settings menu. Hard reset with volume buttons, works fine...send her a bbm, messed up again.

    Don't know what else to do, done sec wipe, autoloader, etc. Only thing I can think of is to skip the restore and start from scratch.


    Posted via Z30 on CB10.
    02-28-15 10:02 PM
  6. dpw09's Avatar
    So we tried security wipe and restore....worked fine until I sent her a bbm, then goes wonky again.

    So next time I use an autoloader and completely reinstall the os, then do a restore. All worked fine for a night and most of the day, until she connected to here car Bluetooth and now it's messed again. No sound notifications, and can't get into Notifications, just crashes Settings menu. Hard reset with volume buttons, works fine...send her a bbm, messed up again.

    Don't know what else to do, done sec wipe, autoloader, etc. Only thing I can think of is to skip the restore and start from scratch.


    Posted via Z30 on CB10.
    Any custom ring tones set up for your contact on her phone? Try removing that. Also once in a working state, go into the notification profile and click reset. Then test sending a bbm from you to her.

    Z30STA100-5/10.3.2.179
    03-01-15 06:52 AM
  7. conkybubs's Avatar
    Any custom ring tones set up for your contact on her phone? Try removing that. Also once in a working state, go into the notification profile and click reset. Then test sending a bbm from you to her.

    Z30STA100-5/10.3.2.179
    Actually tried that late last night and it does seem to be working for now. We'll see if it lasts but I'm optimistic that this was the issue.

    Posted via Z30 on CB10.
    03-01-15 11:36 AM
  8. jackpennings's Avatar
    I upgraded to the current BBM on a 10.2.0 OS only to find that the notifications were now off. Also the * was not visible when a new message was waiting, and the last pre-upgrade message was displayed for all chats, nothing post-upgrade. Deleting all chats seems to have worked for me but the it took a while for the notifications to return to life - like 12+ hours. I honestly can't think of anything else I did in the interim that would have fixed the problem.
    09-28-15 02:11 PM

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