1. Vijayraj Pawar's Avatar
    Whenever I restart or switch off my device, all data and downloaded applications were deleted. Is this issue will sort out when update to new OS version ???
    10-10-17 11:21 AM
  2. joeldf's Avatar
    Whenever I restart or switch off my device, all data and downloaded applications were deleted. Is this issue will sort out when update to new OS version ???
    http://support.blackberry.com/kb/art...mber=000036747

    Known issue from 10.3.1.

    Autoloading a newer OS should help. I don't know if you have to run that BlackBerryFix program first. It could be that the fix is just for the existing OS already on the phone.

    I know it's an old problem, but I've never experienced it myself.
    10-10-17 11:39 AM
  3. Vijayraj Pawar's Avatar
    10-10-17 11:47 AM

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