1. anon(55900)'s Avatar
    I'm on an unlocked passport with latest OS10.3.3.2205 software release 1463 and discovered bb link as well as s sachesi cannot perform bkups.

    Please try on your phone, note model and if you also cannot bkup!

    Maybe if enough show the issue then BB hopefully restores the function sooner.

    Posted via CB10
    02-15-17 07:49 PM
  2. Drenegade's Avatar
    This will probably be fixed when we get 10.3.4

    Posted via CB10
    02-15-17 07:53 PM
  3. tipplex's Avatar
    I have same issue had it on first and now on last version of 10.3.3

    Posted via CB10
    02-16-17 01:53 AM
  4. tipplex's Avatar
    Also maps dont work!!!

    Posted via CB10
    02-16-17 01:54 AM
  5. JAS0NB0URNE's Avatar
    This will probably be fixed when we get 10.3.4

    Posted via CB10
    Lol.

    Posted with my  Classic
    02-16-17 02:23 AM
  6. Jake2826's Avatar
    People not being able to backup on Link with 10.3.3 is being reported allot. It does not happen to everyone, but happens often enough. You should tweet the @blackberryhelp twitter account and let them know.
    Last edited by Jake2826; 02-16-17 at 02:08 PM.
    02-16-17 01:41 PM
  7. joeldf's Avatar
    Yep. Known issues.

    But not across the board.

    I have 10.3.3.2205 on a locked AT&T Z10 (STL100-3).

    Maps works on my phone.

    On my Win10 64bit machine, I can run Link, do backups and selective restores, and run Blend.



    Joel
    02-16-17 02:35 PM
  8. Kryngle's Avatar
    Everything works for me over here. Backups on Link works as well but the main issue I am having for the second half is that my device won't connect to the BlackBerry server and when I select "Settings" the screen stays black. I can't even connect to BT in my car. But this won't force me off BB10 though.

    Posted via CB10
    02-16-17 02:53 PM
  9. idlenessisvice's Avatar
    Here as well

    Posted via CB10
    02-16-17 10:18 PM
  10. cyberdoggie's Avatar
    Back-up via Link works fine for me (Passport 10.3.3) but I had to uninstall and reinstall Link before the connection with the phone worked at all.

    Posted via CB10
    02-22-17 02:35 AM
  11. tnc's Avatar
    Backup with Link and Sachesi no worky for my Blackberrys.

    Posted via CB10
    02-22-17 06:54 AM
  12. azum4u's Avatar
    I did and it worked for me with my Classic using Windows 7

    Posted via CB10
    02-22-17 07:04 AM
  13. anon(55900)'s Avatar
    Back-up via Link works fine for me (Passport 10.3.3) but I had to uninstall and reinstall Link before the connection with the phone worked at all.

    Posted via CB10
    I tried that, no joy.
    02-22-17 07:15 AM
  14. cyberdoggie's Avatar
    Are you on Windows or MacOS? It works for me on MacOS El Capitan (link does not work with later OS, one of the reasons I am not upgrading the OS).


    Posted via CB10
    02-22-17 08:31 AM
  15. lolo9269's Avatar
    I find this post to fix i don't remenber where ? But it's works

    First: I went to the following link and followed the instructions to modify the iTunes file.

    http://support.blackberry.com/kb/art...nguage=English



    Second: I uninstalled the Blackberry 10 Desktop Software (that includes the Blackberry Link and Blackberry Blend.) Make sure you restart your computer after uninstalling the software to ensure that everything is removed from your system.



    Third: I downloaded the Blackberry 10 Desktop Software (that includes the Blackberry Link and Blackberry Blend.) from the link below and reinstall it. (Make sure to first “save” the download to your computer; just in case you have to uninstall and reinstall again, because I had to uninstall and reinstall about five times before mine started working again normally.

    https://swdownloads.blackberry.com/D...BC38EADC8BCFFB...



    Finally: After reinstalling the software, the system may ask you to sign into to Blackberry Account with your Blackberry ID and Password. After many months of not being able to sync my Blackberry Passport with my computer, or to backup the Passport to an external drive, I am pleased to announce that I am now able to do both … without the assistance of Research In Motion company! You may want to try it too … it worked for me, and it may or may not work for you. But I hope it works for you too!‎

    lolo69 #welove&wheshare
    02-22-17 09:14 AM
  16. Rarebird13's Avatar
    tried all listed here, no luck on my Passport SE 10.3.3 B/U fails on link, causes Sachesi to stop working around 20% regardless whether I check 1 or 3 b/u boxes on Sachesi. Seriously annoying!
    02-24-17 01:41 AM
  17. thakor pravin's Avatar
    I'm on an unlocked passport with latest OS10.3.3.2205 software release 1463 and discovered bb link as well as s sachesi cannot perform bkups.

    Please try on your phone, note model and if you also cannot bkup!

    Maybe if enough show the issue then BB hopefully restores the function sooner.

    Posted via CB10
    08-04-17 03:02 AM
  18. thakor pravin's Avatar
    Update software
    08-04-17 03:03 AM
  19. joeldf's Avatar
    Update software
    Update what software?

    The OP is on the latest OS for the phone. And Link hasn't seen an update from BB in two years.

    He's just one of many that somehow have an incompatibility somewhere between the phone and the program on the PC. An incompatibility that not everyone has (including myself - mine works).
    08-04-17 09:34 AM
  20. thakor pravin's Avatar
    Update software blackberry z10 version. 10.3.3.1463
    08-04-17 10:36 AM
  21. joeldf's Avatar
    Update software blackberry z10 version. 10.3.3.1463
    1463 is the Software Release number for OS 2205.

    In other words... it's the same thing and the OP already has it.
    08-04-17 12:49 PM
  22. Jake2826's Avatar
    I'm on an unlocked passport with latest OS10.3.3.2205 software release 1463 and discovered bb link as well as s sachesi cannot perform bkups.

    Please try on your phone, note model and if you also cannot bkup!

    Maybe if enough show the issue then BB hopefully restores the function sooner.

    Posted via CB10
    Yes. This issue is very common after upgrading to 10.3.3. What is funny to me, is that some PC's I have with Link will be able to backup and restore, and others will not be able to despite the fact that all of them are PC's running windows 8.1
    08-05-17 01:34 AM

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