1. Antonio Bruno1's Avatar
    Account Info Needed - for a removed BB World app (Tube Map)

    In my Q10, I installed and removed Tube Map (from Blackberry World) and now I keep receiving a message asking me to update my account. When I click on the link it sends me to a black screen with "Loading Accounts..." message and a running circle indicating activity. Nothing happens from this point.

    Please, how do I get it to stop?
    08-25-14 01:38 PM
  2. GSM-S's Avatar
    Never heard of this. Anyway, did you try a restart? If that doesn't work, perhaps try adding your BlackBerry ID again. It is in system settings -> BlackBerry ID.

    Posted via CB10
    08-25-14 01:46 PM
  3. Antonio Bruno1's Avatar
    Thanks GSM. Did you mean restarting the device? Yes. I also tried to install again the application and removing it afterwards with no avail. My blackberry ID is there stored.

    this is the bastardo
    "appworld.blackberry.com/webstore/content/3105/?lang=en
    08-25-14 02:11 PM
  4. Antonio Bruno1's Avatar
    I contacted the developer's support email (support at mxapps.co.uk) and will wait for their response.
    08-26-14 12:24 PM
  5. der_mit's Avatar
    Antonio,
    I have the same thing with an app called bus London, only when it sends the notification it sends it 80 times:

    Account Info Needed - for a removed BB World app (Tube Map)-img_20140815_154008.png


    Account Info Needed - for a removed BB World app (Tube Map)-img_20140815_154020.png


    I don't think there's much we can do APART from reloading the OS or waiting for the OS update which will wipe and load the new OS.

    I think I will wait for the OS update as reloading is a big pain for me.

    The funny thing is, the app doesn't require a password, there is no login required for the app to work.

    Posted via CB10
    08-26-14 03:56 PM
  6. GSM-S's Avatar
    I have done a Google search and here is an article that could possibly help: http://helpblog.blackberry.com/2013/...blackberry-10/

    If that doesn't work, perhaps try app permissions? Could be try a try. As der_mit posted, you will probably need to wipe your device or wait for an update to get this fixed.

    Posted via CB10
    08-26-14 11:41 PM
  7. Antonio Bruno1's Avatar
    I got a reply from the developer....

    Dear Customer,

    Thank you for your email.

    We have seen this problem occur for a few people, and on various apps not just Tube Map. Unfortunately, from what we have seen, this is something that Blackberry need to address as we cant see a viable solution as it is something happening from their end of things.

    We have sent this information to our contact at BlackBerry but as yet we havent seen a fix put in place for it.

    Regards

    mxApps Support Team
    08-27-14 04:22 AM
  8. Antonio Bruno1's Avatar
    TO: der_mit
    Oh dear! I guess I am 80 times luckier than yourself. Sorry for that!

    I now installed again the application and granted all permissions available. Lets see if this solves the issue. Lets see if it works!
    Tube Map also dont ask for user/pwd during installation - similar to yours.
    08-27-14 04:27 AM
  9. Antonio Bruno1's Avatar
    Thanks GSM-S, I now reinstalled and granted all permissions! Lets see if this works !
    08-27-14 04:37 AM
  10. Antonio Bruno1's Avatar
    Unfortunately the alert persists : YOU NEED TO UPDATE YOUR ACCOUNT PASSWORD FOR TUBE MAP
    08-27-14 12:09 PM
  11. scmcc16's Avatar
    I have the same issue for EnGadget and another unknown one. Only happened when I went to 10.3.0.1052... Not sure either.
    08-27-14 12:18 PM
  12. Antonio Bruno1's Avatar
    I have the same issue for EnGadget and another unknown one. Only happened when I went to 10.3.0.1052... Not sure either.
    I am on 10.2.2977
    08-28-14 08:23 AM
  13. Antonio Bruno1's Avatar
    I am getting the annoyingly alert every day. it is ultra-irritant...if I didnt love my q10 so much....I would move to Jolla. that is for sure.
    09-07-14 08:55 AM
  14. miker476's Avatar
    Account Info Needed - for a removed BB World app (Tube Map)-img_20140907_085329.jpg

    Posted via CB10
    09-07-14 09:53 AM
  15. adurbe's Avatar
    same problem with the same app on brand new blackberry passport (didnt transfer over the tube app)
    10-20-14 12:32 PM
  16. George Boulos's Avatar
    Tube map account problem has reared it ugly head again in 10.3! Help anyone?

    Posted via CB10
    09-22-15 03:22 PM
  17. nah.uhh's Avatar
    Tube map account problem has reared it ugly head again in 10.3! Help anyone?

    Posted via CB10
    Download the app "accounts cleaner" from app world

    PassportSQW100-1/10.3.2.2339
    09-22-15 04:20 PM

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