1. Delysid23's Avatar
    Since the last leak I loaded on my z30, I restored contacts and notes and media from backup and I noticed a problem.

    Every day, at a specific hour, I get a notifications to update my info for the accounts. (see photos)

    I updated to official 10.3.1 last night and I was hoping this will go away, but it didn't.

    Did anyone encounter similar issue? What can I do to fix this annoyance? Deleting accounts and readding them don't work.

    "Account info needed" issue on 10.3.1-img_20150220_180812_edit.png

    Posted via CB10 with my fantastic STA100-2
    Attached Thumbnails "Account info needed" issue on 10.3.1-img_20150220_180812.png  
    02-20-15 11:18 AM
  2. rbtg's Avatar
    Since the last leak I loaded on my z30, I restored contacts and notes and media from backup and I noticed a problem.

    Every day, at a specific hour, I get a notifications to update my info for the accounts. (see photos)

    I updated to official 10.3.1 last night and I was hoping this will go away, but it didn't.

    Did anyone encounter similar issue? What can I do to fix this annoyance? Deleting accounts and readding them don't work.

    Click image for larger version. 

Name:	IMG_20150220_180812_edit.png 
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    Posted via CB10 with my fantastic STA100-2
    back up your phone , do a sec wipe,reinstall everything hopefully will fix it
    02-20-15 11:23 AM
  3. Delysid23's Avatar
    Well, I kind of think the backup restore generates the issue right now.
    I will try tho to backup everything except the accounts and account related stuff.

    Still would like a fix that doesn't require wiping the phone.

    Posted via CB10 with my fantastic STA100-2
    02-20-15 11:54 AM
  4. rbtg's Avatar
    Well, I kind of think the backup restore generates the issue right now.
    I will try tho to backup everything except the accounts and account related stuff.

    Still would like a fix that doesn't require wiping the phone.

    Posted via CB10 with my fantastic STA100-2
    back up doesn't back up your accts,or you can do custom back up
    or you can wipe it and install everything from the scratch you will see the difference
    02-20-15 09:10 PM
  5. Delysid23's Avatar
    It does backup the accounts, but you must activate them with the passwords after the restore. It doesn't backup just the passwords.

    Well, the thing is I tried to go from scratch, but there are so many things I must configure or add back, so it would take me way too much to do this manual.

    Posted via CB10 with my fantastic STA100-2
    nataprawira likes this.
    02-22-15 01:49 AM
  6. moegh's Avatar
    For me Gmail do the same but I don't update it because I still receive emails

    CB10 - Q10
    02-22-15 01:58 AM
  7. simonsaysyow's Avatar
    I'm having the exact same issue did you find a solution?

    Posted via CB10
    02-24-15 07:48 PM
  8. jyrbain's Avatar
    Same here....
    02-26-15 04:59 PM
  9. Delysid23's Avatar
    The only thing that worked was a clean restore. After that I didn't restore the backup. I syncs only the contacts with Microsoft contacts that I saved before with BlackBerry Link.

    So I started from scratch. Then I manually added the accounts and apps. So I lost the notes and the messages, but at least I got rid of the annoying pass update request.



    Posting via my nuclear powered STA100-2
    02-26-15 05:07 PM
  10. simonsaysyow's Avatar
    Yeah think I'll have to do that, I updated my is again but restored my data still getting same problem

    Posted via CB10
    02-28-15 03:41 AM
  11. lakes76's Avatar
    A non-destructive OS load via Sachesi also seems to resolve the issue.
    03-04-15 12:29 PM
  12. brian4591's Avatar
    I have the same issue
    03-04-15 02:11 PM
  13. EagleStephen's Avatar
    So do I. From day one. Mine refers to 2 apps I had on my Z10. When I set up my Passport they both transferred over so I deleted one of the apps but I still get the 2 annoying notifications every day.

    Posted via CB10 on my Passport
    03-04-15 03:12 PM
  14. d3sentry's Avatar
    I have the same issue. Looks like we have to do a wipe, and do a custom backup unticking the system settings

    Posted via CB10
    03-04-15 04:06 PM
  15. Delysid23's Avatar
    I have the same issue. Looks like we have to do a wipe, and do a custom backup unticking the system settings

    Posted via CB10
    It is impossible to restore contacts, messages, without the system settings with a regular restore with link.

    As I said before, contacts can be synced with windows contacts via link, but messages and chat backups not.

    Posting via my nuclear powered STA100-2
    03-08-15 08:28 AM
  16. raydogsboarder's Avatar
    Mine only notifies me to update my password for my computer (RayCurtis-ASUS) and it's always at some random time whether connected or not to the computer. I've never had to enter a password for the computer in the first place. Who knows. Hoping when VZW releases the update by the end of this year or this lifetime maybe it will be fixed.

    CB10 via Z30
    03-08-15 09:30 AM
  17. JerBru's Avatar
    Same issue here and before upgrade to 3.1
    Keeps asking for account passwords that I never entered before.
    I just ignore it.
    A lot easier than a wipe and reinstalled os.
    Everything else works.

    Posted by Jerbru
    03-08-15 09:42 AM
  18. Delysid23's Avatar
    I did the ignore thing for a while. It gets annoying after some time for 4 accounts.

    The update doesn't fix this, just changes the moment/time of day when you get the notice.

    Posting via my nuclear powered STA100-2
    03-09-15 01:06 PM
  19. d3sentry's Avatar
    I did the ignore thing for a while. It gets annoying after some time for 4 accounts.

    The update doesn't fix this, just changes the moment/time of day when you get the notice.

    Posting via my nuclear powered STA100-2
    You won't believe me, but updating to 2582 and the latest 2708 fixed for once and for all the account bug for me.
    04-01-15 01:15 AM
  20. Delysid23's Avatar
    You won't believe me, but updating to 2582 and the latest 2708 fixed for once and for all the account bug for me.
    Good for you mate! BlackBerry might just fixed this in the latest updates.

    Posting via my nuclear powered STA100-2
    04-01-15 03:32 AM
  21. Smitty13's Avatar
    Hey guys,

    I haven't experienced this issue myself, but I noticed in another thread someone did and even made a tool to help remedy it:

    http://forums.crackberry.com/showthread.php?t=1007931

    Keep in mind the dev does appear to say use the app with extreme caution, so heed that warning if you do decide to use it. Hope this helps.



    Posted via CB10
    04-01-15 04:14 AM
  22. DrRobertino's Avatar
    I fixed the problem without any external apps. I found a solution on another thread here, I can't seem to find it again. Regardless I confirm that it worked for me perfectly.

    Open the update notification in hub, then open the account, hit 3 dot overflow menu, delete and remove account, confirm delete, then immediately minimize and close the window before it finishes. That's it, problem solved.

    I had this happening on 3 accounts daily so I tested it one by one and it had to be done in this way to fix the problem. I can't explain it so don't ask.

    I'm on an Passport with official 10.3.2, no leaks or autoloaders.

    I hope this helps a few people.

    EDIT: found the original poster casey76 here http://forums.crackberry.com/showthread.php?t=996722 who discovered the solution.

    Robertino  Passport
    09-03-15 06:09 PM

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