1. fergusd's Avatar
    I have previously installed only the Drivers, not Link or Blend, from BlackBerry Desktop Software, and the pc thereafter picks up my Z10, or Passport, on connection as a Z: drive. Perfect.
    That was on any number of Windows7 machines.
    But on Windows10 the connection falters with an error message about un-enabled network connections.
    This is on a new ground-up W10 machine. I gather from this forum that upgraded machines W7 to W10 seen to transition without difficulty.
    Any ideas?
    (USB to an inserted micro card is just fine. It's non-USB to the phone's built-in that is failing.)
    Oh yes : need I say it: 3.3. How I wish I'd stayed with 3.2. Would that have a problem with W10, does anybody know?

    Posted via CB10
    11-11-17 11:50 AM
  2. LSDBerry's Avatar
    My 3.3 works fine with Win 10.

    Maybe screenshot the error message?

    Posted via CB10
    11-12-17 09:01 AM
  3. Leyra B10's Avatar
    Have you tried uninstalling your drivers then checking for hardware changes? Maybe a phone wipe, even a different cable
    (last thing I would expect but worth a shot).
    Theres a list of things you could try just lay them out and check them off.

    Posted via CB10
    11-12-17 09:44 AM
  4. G_Unit MVP's Avatar
    11-12-17 10:00 AM
  5. fergusd's Avatar
    Thanks I'll try all of those (though maybe I'll try to avoid wiping the phone).
    Here is a screen shot of the error message I get after clicking on Z: in Windows Explorer.
    Accessing BB10 phone from Windows10 pc-sshot.png
    Thank you for your responses.
    11-13-17 03:20 AM
  6. LSDBerry's Avatar
    This looks like the network drives feature of the BB drivers - ie the bit that enables wireless access to your phone.

    What happens when you attach / detach the cable? Do you get different drive letters?

    Try right click > disconnect on your bb drives, then unplug and reinsert cable.

    Check antivirus software and windows firewall, disable both for troubleshooting purposes.

    Use a shell app to ping your pc from your phone.

    Posted via CB10
    11-13-17 05:10 AM

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