[10.2 Contacts] Serious bug which cripples the device

Printable View

Show 40 post(s) from this thread on one page

08-26-13, 05:07 PM
anon(2729369)

[10.2 Contacts] Serious bug with restores which requires a reboot to fix
I've written about this before, but I just want to highlight this nasty bug so that people loading 10.2 can be aware of one of its biggest problems.
This might not happen to you. It depends on your restores, your social networks, your links, etc., but when it happens, the only solution is to reboot.

How to witness the bug
1. Open the contacts app
2. Tap on a contact you often communicate with and which has at least one email address
3. Tap on the Activity tab
4. Wait for it to populate
5. Go back to the list
6. Tap on another contact
7. Tap on the Activity tab
8. Wait for it to populate <- That's what breaks things I think. It takes a long time on my device
9. Go back to the list
At this stage, you can try the following actions and you will start to get non-functional actions or empty menus
- Scroll down your contacts
- Use the scroller on the right to go to another contact
- Try to link contacts
Now, you can go to the hub and try to do what you would normally. On most occasion, it will be impossible. The hub doesn't update its view any more, menus don't work.
At this stage, the only solution is to reboot.

This appeared with 13xx, although I haven't checked earlier versions and I'm told it still happens on 14xx.
08-26-13, 05:10 PM
Cranky

Seems to be working fine on my Q10.
08-26-13, 05:14 PM
moody

I have Q10 running .1323 with the new Andriod runtime - mine works. Went to contacts, selected one I text with a lot, chose activity, it loaded all the messages. Was able to go back to contacts and review others. Hub worked afterwards too.
08-26-13, 05:18 PM
Akure4Life

Mine works fine

Posted via CB10

Z-10 running on. 1371
08-26-13, 05:22 PM
anon(2729369)

Thanks for the feedback :). Could be a Z only issue and could be only because of the scroller. I'm still investigating.
08-26-13, 05:27 PM
jhimmel

Unable to reproduce this issue on my Z10.
08-26-13, 05:38 PM
anon(2729369)

OK. I've updated the process.
It would be useful if you could list your OS version as well when your reply :)
08-26-13, 05:43 PM
jhimmel

I'll try your updated process. I'm on 10.2.0.1371.
08-26-13, 05:44 PM
tlegend2012
Originally Posted by ofutur

I've written about this before, but I just want to highlight this nasty bug so that people loading 10.2 can be aware of one of its biggest problems.
This might not happen to you. It depends on your restores, your social networks, your links, etc., but when it happens, the only solution is to reboot.

How to witness the bug

Open the contacts app
Tap on a contact you often communicate with and which is linked to a social network
Tap on the Activity tab
Wait for it to populate
Go back to the list
Tap on another contact
Tap on the Activity tab
Wait for it to populate <- That's what breaks things I think. It takes a long time on my device
Go back to the list

At this stage, you can try the following actions and you will start to get non-functional actions or empty menus

Scroll down your contacts
Use the scroller on the right to go to another contact
Try to link contacts

Now, you can go to the hub and try to do what you would normally. On most occasion, it will be impossible. The hub doesn't update its view any more, menus don't work.
At this stage, the only solution is to reboot.

This appeared with 13xx, although I haven't checked earlier versions and I'm told it still happens on 14xx.
I tried this on my Q and Z... don't have that problem..
08-26-13, 05:51 PM
anon(2729369)

I don't have the problem on my Q, on 1371, but I haven't restored the contacts. I only have some Facebook contacts. Could be a broken contacts database then.

If I only tap on contacts to break things, the hub still works.
08-26-13, 05:57 PM
red72

VZW stl-004 10.2.0.1371. Still have the ocasional issue with the scroll on the right side not working. I even had this with the .bar from thr Dev os. Now i see that some times there are no contacts other than the letter i am in. Close and re open and its fine, just the way I do it with the sidebar.
08-26-13, 05:58 PM
jhimmel

Still unable to reproduce.
08-26-13, 06:00 PM
Young Z

Tried it on the Z10 STL100-3 with10.2 0.1371.

Everything works, no crash.

Check out my "Facepalm" channel: C0001F676
08-26-13, 06:04 PM
djdragon

Sorry OP I'm running Z10STL100-3/10.2.0.1371 and I can't recreate your issue.

Try fresh install from a security wipe and no restore.

Posted via CB10
08-26-13, 06:14 PM
anon(2729369)

Originally Posted by djdragon

Sorry OP I'm running Z10STL100-3/10.2.0.1371 and I can't recreate your issue.

Try fresh install from a security wipe and no restore.

Posted via CB10

I'm not going to get my contacts back if I don't restore ;)

I've noticed that I can type on lots of contacts before it breaks down, so I'm not sure what is causing this. Links, social network accounts, etc.
08-26-13, 06:16 PM
conite

No problems here.

Z10STL100-3/10.2.0.1323

Posted via CB10
08-26-13, 06:30 PM
grumpyaeroguy

Works fine for me... (??)... no problems at all.

Z10 2.0.1371
08-26-13, 06:44 PM
anon(2729369)

As long as I stay away from the activity tab, then things are fine and it seems to only come from certain contacts...
08-26-13, 07:09 PM
Cranky

Originally Posted by jhimmel

I'll try your updated process. I'm on 10.2.0.1371.

Still no problems.

Q10 running 10.2.0.1323

Cranky
08-27-13, 06:08 PM
Rodney Wilder

Another z10 with no issue, actually make that 2. I'm on latest 10.2 leak and my wife us at the Rogers official 10.1.0.4633

I have an extra z to test with so I'll go through multiple os versions on it.

Posted via CB10
08-27-13, 06:25 PM
shabbs

Originally Posted by ofutur

I've written about this before, but I just want to highlight this nasty bug so that people loading 10.2 can be aware of one of its biggest problems.
This might not happen to you. It depends on your restores, your social networks, your links, etc., but when it happens, the only solution is to reboot.

Unable to reproduce on my Z10. This looks to be something specific with your contacts/Z10/setup.
08-27-13, 07:39 PM
anon(2729369)

I've just tried on my Q and exact same problem, so yes, I'm inclined to think that it's a problem with my contacts database. I can't find the common denominator, but I think it's related to linked contacts.
Hopefully this will be fixed in 10.2 MR now that 10.2 is close to gold.
08-27-13, 09:16 PM
shabbs

Does this happen on 10.1?
08-28-13, 01:02 AM
mad33man

Step one for OP is to find a place to store your contacts in the cloud or somewhere other than locally on your device. Recipe for disaster.

Posted via CB10
08-28-13, 01:56 AM
djdragon

Originally Posted by ofutur

I'm not going to get my contacts back if I don't restore ;)

I've noticed that I can type on lots of contacts before it breaks down, so I'm not sure what is causing this. Links, social network accounts, etc.

So I'm guessing none of your contacts are in the cloud?

Posted via CB10

Show 40 post(s) from this thread on one page