03-03-15 06:09 AM
36 12
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  1. whoa's Avatar
    whoa
    Would appreciate anyone's help on this. I just received my second Q10 and after I downloaded the "Connect to OneDrive" app, I tried to sign in and only a blank screen appears. My first Q10 runs this app perfectly. Any insights? Thanks
    11-13-14 06:30 AM
  2. kbz1960's Avatar
    kbz1960
    Doesn't Matter
    Hi. Reboot? Uninstall and re install?
    11-13-14 06:32 AM
  3. whoa's Avatar
    whoa
    Originally Posted by kbz1960
    Hi. Reboot? Uninstall and re install?
    Thanks, tried all that...multiple times.
    11-13-14 07:00 AM
  4. bbmtna's Avatar
    bbmtna
    I'd like to bump this thread but i'm now having the same problem.

    After entering my user information, i'm prompted to grant access and once I do, the apps says that there's an internal error and force closes.

    I know there's alternatives out there, but having it work for free within my standard file manager was awesome

    Posted via CB10
    02-13-15 12:06 PM
  5. tuxedo323's Avatar
    tuxedo323
    Same problems here.

    Posted via CB10
    02-13-15 05:42 PM
  6. kbz1960's Avatar
    kbz1960
    Doesn't Matter
    Maybe it's the same issue some are having with outlook.com. I don't have an issue with either. Where are you all from?
    02-13-15 06:28 PM
  7. bbmtna's Avatar
    bbmtna
    Originally Posted by kbz1960
    Maybe it's the same issue some are having with outlook.com. I don't have an issue with either. Where are you all from?
    Canada,

    And all was working well until I wiped my device and reinstalled the app.

    Posted via CB10
    02-13-15 06:52 PM
  8. kbz1960's Avatar
    kbz1960
    Doesn't Matter
    Is there an update for the app?
    02-13-15 06:54 PM
  9. bbmtna's Avatar
    bbmtna
    Not that i'm familiar with.

    Now i'm curious about this outlook issue?

    I was having serious PIM issues prior to my device wipe. Time to go searching.

    Posted via CB10
    02-13-15 06:56 PM
  10. blueyestm's Avatar
    blueyestm
    What OS and phone are you people on because I haven't had any issues. And also if you have 2-factor auth on for your outlook you need to set it up with a special password created by your account.
    kbz1960 likes this.
    02-13-15 07:52 PM
  11. bbmtna's Avatar
    bbmtna
    10.3.0.908
    And nothing has changed.

    Has worked since day one on this device. Performed a device wipe. Reinstalled the app (install vis blackberry world no restore) and now it no longer works.

    Posted via CB10
    02-13-15 08:01 PM
  12. blueyestm's Avatar
    blueyestm
    what version you got?

    OneDrive version I have is 1.3.1.29 via BBW and no issues.
    02-13-15 09:47 PM
  13. B Pretto's Avatar
    B Pretto
    I'm having the same issue. OS 10.2.1.3442 and Onedrive version 1.3.0.23. I would guess it's a server issue with Onedrive.
    02-14-15 02:35 AM
  14. bbmtna's Avatar
    bbmtna
    Hey guys,

    Here's the version of Connect to Onedrive that i'm running.

    Why can't I sing into Connect to OneDrive?-img_20150214_071813.png

    Posted via CB10
    02-14-15 06:18 AM
  15. B Pretto's Avatar
    B Pretto
    I finally got in. It took two tries, and I got an error on both tries, but the second time it let me sign in.
    02-14-15 08:36 AM
  16. bbmtna's Avatar
    bbmtna
    Unfortunately after three tries I still have no luck

    Posted via CB10
    02-14-15 11:02 AM
  17. RodrigoLuz's Avatar
    RodrigoLuz
    I have the same problem... Reinstall app after wipe the Passport and now cannot connect.
    02-14-15 12:56 PM
  18. kbz1960's Avatar
    kbz1960
    Doesn't Matter
    Sure you aren't using 2 step and need an app password?
    02-15-15 05:27 AM
  19. bbmtna's Avatar
    bbmtna
    Originally Posted by kbz1960
    Sure you aren't using 2 step and need an app password?
    For myself I can guarantee that nothing has changed at all. As mentioned before. Everything worked previous. Delete and re install, and now it no longer works.

    Pretty simple

    Posted via CB10
    02-15-15 05:33 AM
  20. RodrigoLuz's Avatar
    RodrigoLuz
    Originally Posted by kbz1960
    Sure you aren't using 2 step and need an app password?
    Other file manager apps can access OneDrive. The only app that can�t access is the native Connect to OneDrive by Blackberry.
    02-15-15 06:15 AM
  21. kbz1960's Avatar
    kbz1960
    Doesn't Matter
    Originally Posted by bbmtna
    For myself I can guarantee that nothing has changed at all. As mentioned before. Everything worked previous. Delete and re install, and now it no longer works.

    Pretty simple

    Posted via CB10
    If you were using 2 step did you use the app password or your password?
    02-15-15 06:22 AM
  22. bbmtna's Avatar
    bbmtna
    Originally Posted by RodrigoLuz
    Other file manager apps can access OneDrive. The only app that can�t access is the native Connect to OneDrive by Blackberry.
    Very true and I've heard nothing but good things about Playcloud, however that doesn't explain why this is happening.
    It's an alternative fix, bandaid so to speak. I'd like to know why this is happening.

    Originally Posted by kbz1960
    If you were using 2 step did you use the app password or your password?
    Sorry i may not have explained myself correctly before. No two step Autho has ever been associated to the account.
    The only thing that has ever changed is that the app was deleted while a device wipe was performed and than re installed. The app will no longer access the account. My other android devices can log in and out without a problem.
    02-15-15 06:46 AM
  23. kbz1960's Avatar
    kbz1960
    Doesn't Matter
    Did you try deleting the app and rebooting then reinstalling it?
    02-15-15 06:52 AM
  24. bbmtna's Avatar
    bbmtna
    Originally Posted by kbz1960
    Did you try deleting the app and rebooting then reinstalling it?
    Yup, even tried it on a different BB10 device.

    As you can see by the picture, I can log in just fine. It's the prompts after I grant access to the app to access my information.

    Why can't I sing into Connect to OneDrive?-img_20150215_075730.png

    Posted via CB10
    02-15-15 06:58 AM
  25. stevewoodrow11's Avatar
    stevewoodrow11
    Originally Posted by bbmtna
    Yup, even tried it on a different BB10 device.

    As you can see by the picture, I can log in just fine. It's the prompts after I grant access to the app to access my information.

    Click image for larger version.  Name: IMG_20150215_075730.png  Views: 347  Size: 114.7 KB  ID: 333756

    Posted via CB10
    Yeah this is what I get. MS have said contact BlackBerry which I have.

    Posted via CB10
    02-15-15 07:00 AM
36 12
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