1. walabe16's Avatar
    Today, Whatsapp Voice Notes have gone haywire on my Z10. When I click on the play button next to the voice note it will not play. It will close the application and take me to my home Screen. I rebooted and could listen to the messages I had already received, but new messages are not able to be played unless I reboot again.

    Any ideas?

    Whatsapp Version
    Verizon Z10 STL100-4
    Last edited by walabe16; 12-03-13 at 11:10 AM. Reason: Update
    12-03-13 09:47 AM
  2. BBSuperAbuser's Avatar
    It helps if we have your specific device info, OS version and WhatsApp version..
    12-03-13 09:49 AM
  3. walabe16's Avatar
    updated original post
    12-03-13 11:13 AM
  4. dkonigsberg_wa's Avatar
    If the app closes when you try to play, it most likely crashed. Since we have no automated way of actually capturing useful information when this happens, please follow these instructions to send us data so we can try to debug it:
    12-03-13 11:26 AM
  5. walabe16's Avatar
    Will do. Thanks
    12-03-13 11:41 AM
  6. walabe16's Avatar
    done and done. Email received from support and reply with .zip file returned.
    12-03-13 03:01 PM
  7. dkonigsberg_wa's Avatar
    Got it. Thanks for sending in the core file. I now know exactly what's causing the crash, and should be able to fix it before our next update.
    12-03-13 03:11 PM
  8. walabe16's Avatar
    Any timeframe? This is kinda annoying.
    12-03-13 03:27 PM
  9. dkonigsberg_wa's Avatar
    Can't give a timeframe, but I do have a suggestion until our next release.

    There's been a lot of talk lately about people having problems with the sensors on their phones, and several blog/forum posts here about it. Try seeing if you're having problems with your proximity sensor working, and if there's any way of resolving them.

    This bug happens when we we can't "start" the proximity sensor on voice message playback, so fixing that may let you ignore the bug for the time being.
    12-03-13 03:58 PM

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