1. seshaadhree's Avatar
    Once whats app is opened cant be minimised. Does anyone have this problem ? ?

    From My Z10
    04-05-14 01:14 AM
  2. Elite1's Avatar
    How did you get to CB10 to post this?

    I'm being a little sarcastic, but honestly can you elaborate a bit more please? You swipe up from bottom and... what?
    04-05-14 01:25 AM
  3. Thalestr's Avatar
    Some apps can get stuck like that. Dunno why.

    Posted via Z10
    04-05-14 01:55 AM
  4. seshaadhree's Avatar
    Ya while swiping up from bottom @elite 1

    From My Z10
    04-05-14 02:02 AM
  5. Thalestr's Avatar
    A good way to unstuck them is to lock the phone, unlock it and then hold the camera button down and the you can minimise that. That gets you back to the home screen

    Posted via Z10
    04-05-14 03:03 AM
  6. seshaadhree's Avatar
    Ok thank you for reply let me try..

    From My Z10
    04-05-14 04:24 AM
  7. seshaadhree's Avatar
    The camera app too does the same as whats app..

    From My Z10
    04-05-14 09:04 AM
  8. Thalestr's Avatar
    The camera app too does the same as whats app..

    From My Z10
    Weird!

    Looks like an OS problem then.

    Posted via Z10
    04-05-14 12:23 PM
  9. crackbb10's Avatar
    Do you have Swipe to Unlock enabled? If so, turn your screen off and swipe up from the bottom bezel. It might be a hardware problem. If the Swipe to Unlock doesn't work, you'll know that's the case.

    Does this happen with all your apps? Have you tried a simple reboot? This helps fixing a bug most of the time. Hold down both volume buttons until the BlackBerry logo shows up.
    04-05-14 12:54 PM
  10. bbmjack's Avatar
    If reboot didn't work
    Try to security wipe your device
    04-05-14 01:06 PM
  11. seshaadhree's Avatar
    Ya swipe to unlock is enabled. And i just do click and unread message in notification so that it enters the hub. And now the app automatically need to b minimised. This what i do now to recover from this
    problem.

    From My Z10
    04-05-14 01:29 PM
  12. crackbb10's Avatar
    If reboot didn't work
    Try to security wipe your device
    Try this if the problem persists.
    04-05-14 01:54 PM
  13. seshaadhree's Avatar
    But back up takes 2 hrs to restore thats the problem

    From My Z10
    04-06-14 05:58 AM
  14. bbmjack's Avatar
    But back up takes 2 hrs to restore thats the problem

    From My Z10
    It may vary how much data do you have
    04-06-14 06:08 AM
  15. crackbb10's Avatar
    Back up and restore takes a long time in general. But if that's the only option you have left, I would advice you to do it. Your user experience now is screwed, because you can't leave an app without going in circles.
    04-06-14 06:36 AM
  16. seshaadhree's Avatar
    Yeah!!! thank u let me try security wipe.

    From My Z10
    04-06-14 08:43 AM
  17. seshaadhree's Avatar
    Problem remains the same after wiping too...

    From My Z10
    04-07-14 01:19 PM
  18. crackbb10's Avatar
    I'm afraid it's a hardware problem. The bottom bezel doesn't react to any input. Do you still have warranty? I would have it repaired or replaced.
    04-07-14 01:43 PM
  19. seshaadhree's Avatar
    If its a hardware problem it should not after that also na? It works in the lock screen as i click the sleep button. After this problem occurs.

    From My Z10
    04-07-14 11:08 PM
  20. crackbb10's Avatar
    The lock screen doesn't need the bottom bezel. Try it out. If you swipe up from 1cm (+- 0.5 in) above the bottom bezel it will still unlock. Apps do need the bottom bezel to minimise.
    04-08-14 04:46 AM
  21. seshaadhree's Avatar
    It can be rectified by reinstalling the os rather than wiping? Or is that the hardware problem?

    From My Z10
    04-08-14 05:58 AM
  22. cuek80's Avatar
    Does it happen to any apps, or just Whatsapp? Just curious.

    Posted via CB10
    04-08-14 06:06 AM
  23. seshaadhree's Avatar
    Mostly in whats app only. And the screen jumps down most often In whats app and Facebook app.

    Attachment 261505

    From My Z10
    04-08-14 07:53 AM
  24. seshaadhree's Avatar
    Any idea?


    From My Z10
    04-11-14 08:11 AM
  25. crackbb10's Avatar
    It can be rectified by reinstalling the os rather than wiping? Or is that the hardware problem?

    From My Z10
    You can try both. Try to reload the OS from BlackBerry Link. If this doesn't happen do the security wipe. If both don't work, you should get it repaired or replaced.
    04-11-14 12:09 PM

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