[dchapman32]

Hi all,

I keep getting a notification on my Z10 stating 'You need to update your account password for WhatsApp'. When I click open, the accounts screen tries to load bit fails. As far as I know, I don't have a password for WhatsApp!

Anyone else had this problem? Anyone know how to get it to go away?

Thanks,
Dave

[mufc1]

I have thus on the latest leak, so can't get it to go

Posted via CB10

[Vito B]

+1
I'm on the 10.2.1.1925 leak
Any solutions?

[erwinfr]

Delete whatsapp and reinstall. Worked for me

Made backup first, restored fine after reinstall.
Backup on SD card

Posted via CB10

[2the_powerof_10]

I deleted and reinstalled and the problem is still there. Even if WhatsApp is deleted it was show that notification

[yessuz]

Same to me

Posted from Z10 with 10.2.1.1259 leak. Pwnage aparatus!

[olisg]

Why not try open Whatsapp from tariq, no problem for me so far

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[hamza817]

Also getting this since installing the leak.

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[Captain_L]

I had that problem as well as two WhatsApp folders in my hub, I'm on Z10STL100-1/10.2.1.1925 I deleted the app turned my phone off and on again and reinstalled WhatsApp I haven't gotten that message ever since

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[WanShark69]

I had that problem as well as two WhatsApp folders in my hub, I'm on Z10STL100-1/10.2.1.1925 I deleted the app turned my phone off and on again and reinstalled WhatsApp I haven't gotten that message ever since

Posted via CB10

That is how it's actually supposed to work. Sometimes when u do a delete the data does not get removed until u do a phone reboot

Encrypted by my Z10 on a 1925 os

[yessuz]

Hah. Deleted Whatsapp, reboot, notification disappeared

Posted from Z10 with 10.2.1.1259 leak. Pwnage aparatus!

[gnirkatto]

Same here, Z30 on 1925.
However, it doesn't seem to matter, as WhatsApp seems to continue working flawlessly after ignoring the message.

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[dchapman32]

Yeah I don't have a problem using it either, just an odd notification. I had to two hub folder issue too, a reinstall worked for that, but the notification keeps happening.

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[2the_powerof_10]

For me uninstalling and reinstalling doesn't work and even when whatsapp is deleted from my phone I still get the notification. Maybe I should remove it from blackberry world as well? Anyone else have any ideas

[olisg]

Go to openwhatsapp.com and download the open Whatsapp from there, working very well for me

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[billybobsa]

Go to openwhatsapp.com and download the open Whatsapp from there, working very well for me

Posted via CB10

openwhatsapp.org for what it's worth. However it's still missing the cr in the name.

I loaded this but am still waiting for the registration sms after an hour.... seems I'm right about the cr after the s.

I might need to lose my mates who won't load BBM.

[2the_powerof_10]

While openwhatsapp is good I still prefer the official app. Hopefully we can get a fix soon because WhatsApp is aware of the issue as you can see here.

http://forums.crackberry.com/showthread.php?t=892341

[Duc Vu Hoang]

I am also having this problem and I even reinstalled the OS and it won't work.

[techtechnique]

I had that problem as well as two WhatsApp folders in my hub, I'm on Z10STL100-1/10.2.1.1925 I deleted the app turned my phone off and on again and reinstalled WhatsApp I haven't gotten that message ever since

Posted via CB10

Worked for me too - thanks!

Update - the problem has just returned! Boo! :-(

[2the_powerof_10]

This method worked for me after trying for weeks, so give it a try hope it helps

Follow these steps exactly.
1. Go into Whatsapp and backup the covos even if you have none open. It will say it's backuped automatically just press backup again.

2. Go into file manager then go to Device/misc/whatapp/backup and then select and delete all of the backups EXCEPT the most recent backup

3. Now uninstall Whatsapp by holding the icon until it's starts to shake press the garbage can and confirm the delete. At this point DO NOT restart your phone. Open BlackBerry World and download Whatsapp again, open WhatsApp and follow the steps but make sure you restore your back up this last part is important.

Now you should get rid of that annoying hub notification as well as duplicate Whatsapp icons showing in the hub if you had that issue as well.

Good luck!

[SteveLawUK]

I'm getting this notification even AFTER removing Whatsapp. At one point I was getting two, but after removing and reinstalling I only got one. It was getting on my nerves so I removed it. And it's still happening!

Z10 | STL100-2 | 10.2.1.1925

[idavism]

I'm getting this notification too

[SteveLawUK]

Anyone have any thoughts on this? I've completely removed the app and any folders associated with it but I still get this notification everyday.

Z10 | STL100-2 | 10.2.1.1925

[The_Fruit_Guy]

his method worked for me after trying for weeks, so give it a try hope it helps

Follow these steps exactly.
1. Go into Whatsapp and backup the covos even if you have none open. It will say it's backuped automatically just press backup again.

2. Go into file manager then go to Device/misc/whatapp/backup and then select and delete all of the backups EXCEPT the most recent backup

3. Now uninstall Whatsapp by holding the icon until it's starts to shake press the garbage can and confirm the delete. At this point DO NOT restart your phone. Open BlackBerry World and download Whatsapp again, open WhatsApp and follow the steps but make sure you restore your back up this last part is important.

Now you should get rid of that annoying hub notification as well as duplicate Whatsapp icons showing in the hub if you had that issue as well.

Good luck!

Totally Helped!

[Ascoman]

i dont have the app installed. i dont even have a whatsapp account and im getting the same notification.