[Himanshu Mehta]

downloaded viber & its not working @ all.

Anyone facing such issue?? Am running official 10.2.1.2141

I had downloaded earlier. Apk and deleted same before downloading from BlackBerry world.

Hope someone can advise.

Attached Is screen shot for reference
Attachment 265641

Himanshu's Z10

[thanhvx]

Same issue


It's not a phone, it's a ?

[Elite1]

I don't know if this is the same error others were getting, but the fix for most people with Viber problems was to delete BB World version, reinstall the apk, log out of Viber, delete app, then install BB World version and sign in.

Hassle? Yes, but you only have to do it once.

[non-vtec]

actually you need to select deactivate account in the privacy settings in the android app. then delete the app from your phone and then install the BBW viber version.





Posted via CB10

[silverbullet]

actually you need to select deactivate account in the privacy settings in the android app. then delete the app from your phone and then install the BBW viber version.



Posted via CB10

UGH what happens when you deleted the apk version first before one logged in? Do we reload the version from android, log out and then delete?



Yes it's a BlackBerry. If you have something bad to say... speak to Easton!

[wasalph]

UGH what happens when you deleted the apk version first before one logged in? Do we reload the version from android, log out and then delete?

Its not the "logged in or out" that matters, its about deactivating your account using the apk version. If you had deleted the apk version but havent deactivated your account, just reinstall the apk (or get from snap), register again and then desctivate it. Then you can delete the apk version and install the bbw viber10 version

Z10 10.2.1.2141

[Himanshu Mehta]

Done all clear now, deactivated account from. Apk then downloaded from BlackBerry world and now working smooth
Attachment 265659

Himanshu's Z10

[tangozulu]

I cannot even see Viber app in BB World from my Q5. Already deleted the Viber BB OS 7 version from my legacy device and the apk from Amazon on my BB10 Q-5. Just not listed?

[sefreak]

[QUOTE=wasalph;10282778]Its not the "logged in or out" that matters, its about deactivating your account using the apk version. If you had deleted the apk version but havent deactivated your account, just reinstall the apk (or get from snap), register again and then desctivate it. Then you can delete the apk version and install the bbw viber10 version

Finally installed, deactivate worked a charm

[007Storm]

How do you delete the android version ? I have deactivated my android version account but BBW still won't download it.

Do I just long press the Viber icon and then hit the X ?

Cheers

[wasalph]

I cannot even see Viber app in BB World from my Q5. Already deleted the Viber BB OS 7 version from my legacy device and the apk from Amazon on my BB10 Q-5. Just not listed?

I think the viber 10 is only for full touch screen BlackBerry phone, Q series are not included sorry mate

Z10 10.2.1.2141

[wasalph]

How do you delete the android version ? I have deactivated my android version account but BBW still won't download it.

Do I just long press the Viber icon and then hit the X ?

Cheers

Yup thats the one

Z10 10.2.1.2141

[wasalph]

I think the viber 10 is only for full touch screen BlackBerry phone, Q series are not included sorry mate

Z10 10.2.1.2141

@tangozulu... I found this from another thread maybe it will work for you...

i found a solution for viber issue http://forums.crackberry.com/android...orking-926400/

Z10 10.2.1.2141

[Malou Legaspi]

Already deleted but still error. I have 1mobile app and app store. Do I have to delete also the app 1mobile and Amazon app?

Posted via CB10

[wasalph]

Already deleted but still error. I have 1mobile app and app store. Do I have to delete also the app 1mobile and Amazon app?

Posted via CB10

Have you deactivated your account? If so, all viber have to be deleted after deactivating so that it will be just like starting from scratch. App stores like snap and other apps so far I don't have any info that these too need to be deleted, mine I didn't delete.

Z10 10.2.1.2141

[Malou Legaspi]

Have you deactivated your account? If so, all viber have to be deleted after deactivating so that it will be just like starting from scratch. App stores like snap and other apps so far I don't have any info that these too need to be deleted, mine I didn't delete.

Z10 10.2.1.2141

I don't know how to delete or deactivate the account? And I just deleted all viber so thought it's already all gone? Could you help me with steps please?

Posted via CB10

[wasalph]

I don't know how to delete or deactivate the account? And I just deleted all viber so thought it's already all gone? Could you help me with steps please?

Posted via CB10

Its best to backtrack the thread and read how others deactivate their viber account

Z10 10.2.1.2141

[wehttam]

i know that this is an old post but i was having some problems installing viber and it helped a great deal. after you have deactivated the android app go into file manager go to the "download folder" and delete the viber apk. then install the blackberry world viber app