[crazigee]

Normally I've just been using the YouTube mobile site, but recently they've removed a lot of options such as the ability to sort by view count.

As a result I just tried SuperTube. It seems pretty decent, but I'm frequently getting an error message when I try playing some of the videos. After clicking on the video I get a message that says, "Source unavailable." It happens on about 50-75% of the videos.

If I go to the YouTube mobile site the same video plays without any problems.

Just wondering if anyone has had this issue?



Posted using my Z10 via CB10

[eldricho]

Report in the support thread of the app
The developer is pretty active
http://forums.crackberry.com/showthread.php?t=845224

Posted via CB10

[crazigee]

Thanks. I didn't even realize that was the same app.

I had wanted to see if anyone else was having the issue before I took any action. The one guy I know with a Z10 confirmed he was having the same issue.

I emailed the developer and he was very quick to respond.



Posted using my Z10 via CB10

[crazigee]

Looks like Marco, the app's developer, has already updated it to correct for that error.

If that isn't customer support, I don't know what is!

Posted using my Z10 via CB10

[lildeimos]

thanks crazigee, I had to restore old sources to release a fast fix because I am making a bigger update and it is not yet ready

[crazigee]

thanks crazigee, I had to restore old sources to release a fast fix because I am making a bigger update and it is not yet ready

I've added my review to BlackBerry World. Great app.

Posted using my Z10 via CB10

[mani_blackberry user]

It's Becouse low Internet speed

posted via Q10

[crazigee]

It's Becouse low Internet speed

posted via Q10

Huh?

Posted using my Z10 via CB10

[mani_blackberry user]

What huh
I am telling u are low speed internet

posted via Q10

[eldricho]

The error also happened when connected to a wifi with great signal
Update seems to have addressed it

Posted via CB10

[crazigee]

What huh
I am telling u are low speed internet

posted via Q10

If you are saying that the error happened because of low Internet speed then you dig read the thread. It was an error in the program that the developer corrected before you even posted that.

Posted using my Z10 via CB10

[crazigee]

Anyone have the paid version of this app? I'm trying to find it in BlackBerry World.

Since the developer was so good with the support I want to buy the full version and support him. But, for some reason I don't see it there.

Posted using my Z10 via CB10

[eldricho]

It's an in-app purchase
Just tap on a feature that is paid only and it'll prompt you to buy the full version or restore purchase

Posted via CB10

[crazigee]

It's an in-app purchase
Just tap on a feature that is paid only and it'll prompt you to buy the full version or restore purchase

Posted via CB10

Oh ok, I see. The payment goes through a third party processor called Bango.

Anyone familiar with Bango? Are they secure and reliable ? I always worry able giving my cc info to third parties.

Posted using my Z10 via CB10

[crazigee]

Anyone purchase anything through this third party Bango?

Posted using my Z10 via CB10

[kja123]

Anyone purchase anything through this third party Bango?

Posted using my Z10 via CB10

Sounds like you picked operator billing as payment option. So at least your operator trusts Bango. :-)
Usually you can also pay by credit card or paypal.

Posted via CB10

[crazigee]

Sounds like you picked operator billing as payment option. So at least your operator trusts Bango. :-)
Usually you can also pay by credit card or paypal.

Posted via CB10

I didn't pick anything that I'm aware of. I just click on "purchase" and that screen came up.

Is there a setting somewhere that I can change to use PayPal or credit card?

Posted using my Z10 via CB10

[kja123]

I didn't pick anything that I'm aware of. I just click on "purchase" and that screen came up.

Is there a setting somewhere that I can change to use PayPal or credit card?

Posted using my Z10 via CB10

BlackBerry 10 settings -> payment options.

Posted via CB10

[crazigee]

BlackBerry 10 settings -> payment options.

Posted via CB10

Thanks. I'm adding PayPal right now.

Thanks for the help.

Posted using my Z10 via CB10

[crazigee]

Bought the app using PayPal. Looks like if you use PayPal they debit the money from your bank account. There doesn't seem to be an option to use the credit card linked to your PayPal account.

Posted using my Z10 via CB10

[kja123]

Bought the app using PayPal. Looks like if you use PayPal they debit the money from your bank account. There doesn't seem to be an option to use the credit card linked to your PayPal account.

Posted using my Z10 via CB10

BlackBerry World payment system uses your default (preferred) paypal payment method. There is more information here:

https://www.paypal.com/webapps/mpp/p...ayment-methods

Posted via CB10

[crazigee]

BlackBerry World payment system uses your default (preferred) paypal payment method. There is more information here:

https://www.paypal.com/webapps/mpp/p...ayment-methods

Posted via CB10

Unfortunately your PayPal default method has to be a bank account. PayPal for some reason won't let you set a credit card as your default payment method. Who knows why. They won't say.

Posted using my Z10 via CB10

[graylingboy]

Still having the 'error internal 1' problem. Good Wifi speed/signal, un installed, re installed. Signed in and still getting error notice on most vids. Any more ideas guys?

Posted via the Magic that is Z30

[lildeimos]

yesterday has been reported to me that error too. It shows up for vevo music videos. Seems that youtube changed something.
I'll try to fix as soon as possible

[crazigee]

Still having the 'error internal 1' problem. Good Wifi speed/signal, un installed, re installed. Signed in and still getting error notice on most vids. Any more ideas guys?

Posted via the Magic that is Z30

Yes. I reported that to Marco yesterday and he's emailed me back that he's working on it.

It's a problem with Vevo videos only from what I can see.

Based on Marco's support with the last error I have no doubt this will be solved ASAP.

Posted using my Z10 via CB10