1. Jonesy1966's Avatar
    I love this app and very often find myself using it spontaneously when I'm out and about. I got an alert that there was an update this morning but for some reason I can't get it to download, I keep getting the alert in the screen shot below. I had an issue with another app a few days ago which turned out was only supposed to be for 10.2.1, I'm running 10.2.0.429, could this be the same issue? And if so, why am I getting alerts for an OS I don't have? What other suggestions does anyone have about what the issue is here?

    Cheers

    StarTracker-img_00000378.png
    01-20-14 10:25 AM
  2. crankedcoffee's Avatar
    I am running the same version of BB10 as you on a Q5 and I had no issue with downloading the update. I did my update at 0720 EST. I have read other threads about people having issues with BBW and updates and the most prominent solution seems to be, restart your phone and try the download again. If that doesn't resolve the issue for you then hopefully other viewers of your thread may be of more help.
    Regards

    Posted via CB10
    Jonesy1966 likes this.
    01-20-14 10:45 AM
  3. Jonesy1966's Avatar
    Re booting my Z10 is my default method of getting anything to work these days, but it hasn't worked in this case. It's still not updating over 9 hours since I first tried. My second method is to sit and wait and hope things work themselves out. Guess that's what I'll have to do.

    Thanks for the advice anyway!
    01-20-14 04:33 PM
  4. ATMJOE's Avatar
    Try this

    Open BlackBerry world

    Pull-down from top
    Choose

    Settings
    General
    Refresh BlackBerry world
    Refresh

    BlackBerry world will close

    Re open BlackBerry world and try your download again



    CB10. BlackBerry Z10
    Jonesy1966 likes this.
    01-20-14 04:42 PM
  5. FF22's Avatar
    I got the update first thing this morning without much issue. Then grabbed 4 other updates, too.
    01-20-14 06:23 PM
  6. Jonesy1966's Avatar
    Try this

    Open BlackBerry world

    Pull-down from top
    Choose

    Settings
    General
    Refresh BlackBerry world
    Refresh

    BlackBerry world will close

    Re open BlackBerry world and try your download again



    CB10. BlackBerry Z10
    Was just about to try this this morning but it seems to have rectified itself and the update has been downloaded.

    Thanks for you help, folks!
    ATMJOE likes this.
    01-21-14 07:47 AM
  7. cb64800's Avatar
    A new update.

    StarTracker-img_20150417_145248.png

    Posted via CB10
    SPNKr likes this.
    04-17-15 08:59 AM

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