1. JAS0NB0URNE's Avatar
    I have said this SO MANY times in this thread!

    Once the cache gets over a certain level the app will crash on start until you clear it.

    IT IS RELATED TO THE CACHE

    All you guys posting screen shots with no crashes, your app cache is like 5MB, mine is currently 150MB, if I close the active frame and try and open the app it will crash every single time until I restart the phone or CLEAR THE CACHE

    Restarting the phone gives you a 30 second window to open the app without crashing, from there you can clear the cache or leave it as an active frame

    Nem - when you're trying to trouble shoot this bug, just build up your cache to over 100MB by adding accounts that upload lots of stories, you will soon see it crashing


    Attachment 277233

    Posted via CB10
    Not so fast, genius. I have crashing issues with 19.9 MB cache size.


    Official snap2chat - Native snapchat Client for BlackBerry 10 Beta Thread-img_20140609_224328.png
    Official snap2chat - Native snapchat Client for BlackBerry 10 Beta Thread-img_20140609_224337.png
    Official snap2chat - Native snapchat Client for BlackBerry 10 Beta Thread-img_20140609_224347.png
    Official snap2chat - Native snapchat Client for BlackBerry 10 Beta Thread-img_20140609_224358.png

    Posted with my ? Q10.
    06-09-14 09:44 PM
  2. LuayS's Avatar
    Mine is crashing now, not sure what my cache is but last in checked it was around 25 mb

    Posted via CB10
    06-09-14 10:23 PM
  3. Hockey711's Avatar
    I have said this SO MANY times in this thread!

    Once the cache gets over a certain level the app will crash on start until you clear it.

    IT IS RELATED TO THE CACHE

    All you guys posting screen shots with no crashes, your app cache is like 5MB, mine is currently 150MB, if I close the active frame and try and open the app it will crash every single time until I restart the phone or CLEAR THE CACHE

    Restarting the phone gives you a 30 second window to open the app without crashing, from there you can clear the cache or leave it as an active frame

    Nem - when you're trying to trouble shoot this bug, just build up your cache to over 100MB by adding accounts that upload lots of stories, you will soon see it crashing


    Attachment 277233

    Posted via CB10
    This. So much truth in the 30 second window comment too, anytime I wanted to use snap2chat I would have to restart the phone and watch it so that as soon as it rebooted I could click the snap2chat icon within 30 seconds.

    Posted via CB10
    06-09-14 10:37 PM
  4. Nemory Studios's Avatar
    Just stay tuned guys. really sorry for delays. I promise to bring the Text Chat feature soon and all that I mentioned.
    cbosdell likes this.
    06-09-14 11:48 PM
  5. Nemory Studios's Avatar
    Mine is crashing now, not sure what my cache is but last in checked it was around 25 mb

    Posted via CB10
    was enhance video recorder on?
    06-09-14 11:50 PM
  6. Nemory Studios's Avatar
    Again to all who are experiencing crash issues I really would like to know if the Enhance Video Recorder Toggle was on or not? Please
    06-09-14 11:51 PM
  7. mufc1's Avatar
    Again to all who are experiencing crash issues I really would like to know if the Enhance Video Recorder Toggle was on or not? Please
    Mine is off

    Posted via CB10
    06-10-14 02:56 AM
  8. coloibarra's Avatar
    Again to all who are experiencing crash issues I really would like to know if the Enhance Video Recorder Toggle was on or not? Please
    Off.

    Posted via CB10 on my Z10 100-1.
    06-10-14 09:42 AM
  9. jzajac's Avatar
    Again to all who are experiencing crash issues I really would like to know if the Enhance Video Recorder Toggle was on or not? Please

    It's just to satisfy my own curiosity, but are you guys all using the light theme too? Even though it's a really small sample size and most certainly insignificant related to the crashing issue I would just find the correlation pretty interesting if you were. Seems like all the screenshots so far have been "I need to start it within 30 seconds or it's always crashing" on a light theme and "I've maybe had an issue one time over the last 6 months" on the dark theme, respectfully excluding JAS0NB0URNE. Sometimes little patterns like this just catch my eye.
    06-10-14 09:55 AM
  10. anon(5906760)'s Avatar
    It's just to satisfy my own curiosity, but are you guys all using the light theme too? Even though it's a really small sample size and most certainly insignificant related to the crashing issue I would just find the correlation pretty interesting if you were. Seems like all the screenshots so far have been "I need to start it within 30 seconds or it's always crashing" on a light theme and "I've maybe had an issue one time over the last 6 months" on the dark theme, respectfully excluding JAS0NB0URNE. Sometimes little patterns like this just catch my eye.
    Interesting. Is anyone using the dark theme experiencing crashing?

    Posted via CB10
    06-10-14 10:49 AM
  11. jzajac's Avatar
    Interesting. Is anyone using the dark theme experiencing crashing?

    Posted via CB10
    The only one I've seen so far has been JAS0NB0URNE a few posts earlier. Other than that it seems like when it comes to the crashing bug it's either all the time or not at all. It's like the issue is black and white.

    :rimshot:

    Thank you, I'll see myself out.

    Posted via CB10 on my Z10
    06-10-14 10:58 AM
  12. anon(5906760)'s Avatar
    The only one I've seen so far has been JAS0NB0URNE a few posts earlier. Other than that it seems like when it comes to the crashing bug it's either all the time or not at all. It's like the issue is black and white.

    :rimshot:

    Thank you, I'll see myself out.

    Posted via CB10 on my Z10
    Lol it could be because those people are constantly reinstalling the app due to crashing so they don't bother customizing.

    But we'll see if that really is the issue lol

    Posted via CB10
    06-10-14 11:14 AM
  13. mufc1's Avatar
    I used to use the black theme, still crashed then, changed it to light thinking that may be the cause, obviously not though

    Posted via CB10
    06-10-14 11:24 AM
  14. anon(5906760)'s Avatar
    I used to use the black theme, still crashed then, changed it to light thinking that may be the cause, obviously not though

    Posted via CB10
    Have you tried different profiles? Does it crash for all of them?

    Posted via CB10
    06-10-14 12:09 PM
  15. LuayS's Avatar
    Z30STA100-5/10.2.1.3175
    S2c 2.2.3.1
    Light skin
    35 mb cache
    Crashed on start had to reboot
    Enhanced video is off

    Posted via CB10
    06-10-14 02:01 PM
  16. Nemory Studios's Avatar
    Z30STA100-5/10.2.1.3175
    S2c 2.2.3.1
    Light skin
    35 mb cache
    Crashed on start had to reboot
    Enhanced video is off

    Posted via CB10
    So it's confirmed it's not just the enhance recorder option that's causing the crash. So hard the crash doesn't happen to me

    Posted via CB10
    06-10-14 07:22 PM
  17. Nemory Studios's Avatar
    To all, when it crashes, what's the last screen you see? Do you see the tabs with white screen on top or just the splash?

    Posted via CB10
    06-10-14 07:22 PM
  18. JAS0NB0URNE's Avatar
    To all, when it crashes, what's the last screen you see? Do you see the tabs with white screen on top or just the splash?

    Posted via CB10
    Just the splash

    Posted with my ? Q10.
    06-10-14 07:41 PM
  19. apodkos's Avatar
    Splash

    Posted via CB10
    06-10-14 08:07 PM
  20. mufc1's Avatar
    Splash

    Posted via CB10
    06-11-14 02:39 AM
  21. ConorRobinson's Avatar
    Splash

    Posted via CB10
    06-11-14 05:33 AM
  22. Nemory Studios's Avatar
    Thanks for the info guys. Looks like a very severe crash going on
    06-11-14 06:41 AM
  23. RodolfoAP's Avatar
    Nearly every time I receive a video and hold and press to view it it shows me the caption but it doesn't show me the actually video it just basically opens my camera...

    Posted via CB10
    06-11-14 07:05 AM
  24. jzajac's Avatar
    Nearly every time I receive a video and hold and press to view it it shows me the caption but it doesn't show me the actually video it just basically opens my camera...

    Posted via CB10
    Are you using the snap2chat video viewer in the settings? I had some issues like that so I switched to the BB10 viewer, now the caption shows up first, then gets covered by the video when it plays but I don't have problems playing the videos now.

    Posted via CB10 on my Z10
    RodolfoAP and LuayS like this.
    06-11-14 07:35 AM
  25. masterscarhead1's Avatar
    Nem, try removing the check for update messages that you put in to pop up when S2C starts. I only ever have crashes when there is an update message. I wonder if people who crash have a timeout at that step?

    Posted via CB10
    06-11-14 09:06 AM
6,941 ... 228229230231232 ...

Similar Threads

  1. Quick look at BlackBerry Z30 & Note 3
    By R Field in forum BlackBerry Z30
    Replies: 22
    Last Post: 12-17-13, 06:09 PM
  2. Loving this wallpaper for my Q10
    By RafiqK in forum BlackBerry Q10
    Replies: 6
    Last Post: 12-16-13, 03:27 AM
  3. BlackBerry and Nike
    By Youssef7 in forum BlackBerry 10 OS
    Replies: 4
    Last Post: 12-15-13, 02:47 AM
LINK TO POST COPIED TO CLIPBOARD