1. diruocco's Avatar
    I tried to delete the app and now it's showed as if it's still installed in the app world. So I can tap to open it but it won't open. And in the menu the app doesn't appear. Don't know what to do at this point because I want to have it installed? :s Can someone please help. Also the app got updated on q10 but not for passport.

    Posted via CB10
    11-14-14 10:47 PM
  2. Craig Abernethy's Avatar
    Try going into BlackBerry world, swipe down from the top, go to settings, general, press on refresh BlackBerry World. Should fix your problem.

    Posted via CB10
    11-15-14 12:27 AM
  3. diruocco's Avatar
    That did the trick but now that I installed it again it opens then closes right away

    Posted via CB10
    11-15-14 12:48 AM
  4. Craig Abernethy's Avatar
    That did the trick but now that I installed it again it opens then closes right away

    Posted via CB10
    That could be an issue with the app it's self.

    Try this though, uninstall iGrann. Then Hard Reset your phone (by holding the power button down, ignore the 3,2,1, bit and keep holding it until the screen goes black and the LED light flashes.

    Then once your phone comes back on, give it a few minutes, open BlackBerry World an try again.

    Posted via CB10
    11-15-14 01:01 AM

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