1. mystic84's Avatar
    Hi guys and welcome back to myself (havent written anything on this forum in a long time).

    I'm getting big troubles with Prin To Go. Last week I tried printing some stuff: PTG loaded the document but then I got an error message. So I tried changing the PTG "password", but same story as before. Tried also re-installing both the app on my Q10 and on my pc... No way. Now I've just done another mess: I wanted to try changing password again, but in the pc window I clicked the "Disconnect" button. So now when I want to print something, the PTG window on my pc says (translated from italian): "Esploration of the Web page has been canceled - Possible operations: updated the page". If I click "Update the page", this is what I get: "I can't visualize the page". Long story short: no way to get Print To Go back working again.

    Any suggestions? Thanks.

    Posted via CB10
    12-01-14 09:44 AM
  2. zocster's Avatar
    if you're running windows 8 or 8.1 it is a known issue. PTG yet to be updated to support the protocols. Which desktop OS are you running?
    12-01-14 11:06 AM
  3. mystic84's Avatar
    Mmmm nope... I have Windows 7.

    Posted via CB10
    12-01-14 02:44 PM
  4. mystic84's Avatar
    Hey guys, anyone?

    Posted via CB10
    12-03-14 08:25 AM
  5. FF22's Avatar
    I guess you can try UNinstalling it on the phone and then REinstalling.

    I've occasionally lost it on either the Z10 or my Playbook but have generally gotten it working again by doing the "new password" (that number/letter sequence).
    12-03-14 09:34 AM
  6. misterabrasive's Avatar
    Try this thread http://forums.crackberry.com/showthread.php?t=896503

    Posted with my Z10 on Verizon 10.2.1.3253
    12-03-14 08:58 PM
  7. mystic84's Avatar
    Ok, I'm trying in a few mins what suggested in the other thread, then I'll let you know what happens. Thanks mates!

    Posted via CB10
    12-05-14 04:22 AM

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