1. jaffa21's Avatar
    I purchased World War Z from App World. Every time I try to download the movie I get a message stating DUPLICATE_TRANSACTION and App World Cancels my download. I checked my SD Card and I have 9GB left, I switched my settings from the SD card to the phone still with no luck. I also refreshed my BlackBerry World and tried to redownload the movie all with no luck. Any Help.....Please.
    DUPLICATE_TRANSACTION when Downloading a movie-img_20140415_220617.jpg
    04-21-14 08:12 PM
  2. FF22's Avatar
    Try contacting


    Provide your purchase or bbID info
    jaffa21 likes this.
    04-22-14 01:22 AM
  3. jaffa21's Avatar
    I contacted BlackBerry Customer support from the link above. Within 30 minutes I was refunded the money. I then purchased it again and was able to download it with no problem. I wanted to fix the problem without being reimbursed and repurchasing the movie, but at least it works now.....Thanks F2!
    FF22 likes this.
    04-23-14 01:22 PM
  4. FF22's Avatar
    You are welcome. And thanks for reporting that they were fast in their service.
    04-23-14 04:41 PM

Similar Threads

  1. why do my bbm group chat still vibrate when i silent it?
    By gameson in forum BlackBerry 10 OS
    Replies: 11
    Last Post: 09-03-14, 02:09 AM
  2. APK Download links
    By Stephen Throndsen in forum More for your BlackBerry 10 Phone!
    Replies: 4
    Last Post: 04-21-14, 04:17 PM
  3. Wrong name when I speed dial
    By Made in flanders in forum BlackBerry Q10
    Replies: 5
    Last Post: 04-21-14, 03:20 PM
  4. Replies: 2
    Last Post: 04-21-14, 10:29 AM