04-23-14 04:41 PM
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  1. jaffa21's Avatar
    jaffa21
    I purchased World War Z from App World. Every time I try to download the movie I get a message stating DUPLICATE_TRANSACTION and App World Cancels my download. I checked my SD Card and I have 9GB left, I switched my settings from the SD card to the phone still with no luck. I also refreshed my BlackBerry World and tried to redownload the movie all with no luck. Any Help.....Please.
    DUPLICATE_TRANSACTION when Downloading a movie-img_20140415_220617.jpg
    04-21-14 08:12 PM
  2. FF22's Avatar
    FF22
    Ambassador
    Try contacting

    https://consumersupport.webapps.blac...rce/main?ln=en

    Provide your purchase or bbID info
    jaffa21 likes this.
    04-22-14 01:22 AM
  3. jaffa21's Avatar
    jaffa21
    I contacted BlackBerry Customer support from the link above. Within 30 minutes I was refunded the money. I then purchased it again and was able to download it with no problem. I wanted to fix the problem without being reimbursed and repurchasing the movie, but at least it works now.....Thanks F2!
    FF22 likes this.
    04-23-14 01:22 PM
  4. FF22's Avatar
    FF22
    Ambassador
    You are welcome. And thanks for reporting that they were fast in their service.
    04-23-14 04:41 PM
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