1. UnlimitedEra's Avatar
    I recently bought pro functions for an app called id3iot that costs 1.99$ using a visa card
    The payment was made twice. One costed me 1� and the other was 1.99$
    I have no idea what the 1� was for.
    Is that like a verification method when I enter a new visa? Because the older one did not take anything extra.
    In this case where do I contact blackberry for such error, and how do I removed my credit card info.
    I don't want blackberry commerce taking charges for nothing.
    I didn't even get a bill for the 1� nor it was included in the purchase bill.

    Attachment 265386
    Last edited by omar ayman; 04-24-14 at 10:25 AM.
    04-24-14 10:01 AM
  2. sk8er_tor's Avatar
    Did you use a prepaid Visa card or a regular Visa card?
    04-24-14 10:42 AM
  3. UnlimitedEra's Avatar
    Did you use a prepaid Visa card or a regular Visa card?
    Regular Visa through Credit Agricole bank
    Transactions are currently in hold for 9 days until blackberry asks for the money.
    I have no idea if this is a verification method bug it nothing on the terms included.

    Posted via CB10
    04-24-14 11:46 AM
  4. blueyestm's Avatar
    If it's a new card they charge that $1 for verification of the card. You'll get it back.
    sk8er_tor likes this.
    04-24-14 12:14 PM
  5. FF22's Avatar
    Regular Visa through Credit Agricole bank
    Transactions are currently in hold for 9 days until blackberry asks for the money.
    I have no idea if this is a verification method bug it nothing on the terms included.

    Posted via CB10
    I never realized there was some additional fee for a new card?????

    But

    refund

    https://consumersupport.webapps.blac...rce/main?ln=en
    04-24-14 04:30 PM
  6. UnlimitedEra's Avatar
    I never realized there was some additional fee for a new card?????

    But

    refund

    https://consumersupport.webapps.blac...rce/main?ln=en
    Well I like the app, if I ask for a refund maybe they'll take the app features I bought, plus if I ask for a refund they will refund the 2$ and not the 1�.
    Since it was never included in the receipt nor I got another receipt stating that they will take another 1�.

    Posted via CB10
    04-24-14 04:39 PM
  7. madman0141's Avatar
    Contact your bank and they should be able to advise and take action but it is a $1 and could cost a hidden bank fee to get it back.
    04-24-14 06:13 PM
  8. UnlimitedEra's Avatar
    Contact your bank and they should be able to advise and take action but it is a $1 and could cost a hidden bank fee to get it back.
    I won't contact the bank for 1� lol aka 12EGP(13 with taxes)
    And it's not a tax, the app was for 1.99$ aka13.30
    EGP with 3% taxes it was 14 EGP. Now it's 14 EGP and 13 EGP therefore 27 EGP total costs of the 2 transactions made by Blackberry Commerce . As if I bought id3iot Twice.

    Posted via CB10
    04-25-14 06:19 AM
  9. sk8er_tor's Avatar
    It sounds to me like it was just an authorization for $1, which is what many merchants do before they process the actual transaction. Starbucks does the same thing.
    04-25-14 02:07 PM

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