1. trsbbs's Avatar
    Seems that BeWeather Pro is getting worse as time goes along.

    I run a PWS here at the house and it is online 24/7.

    I have noticed for the past two weeks that the weather data is not being updated
    for hours at a time in the app. Yes I have it set to update every 15 min.
    Wish they had every 5 minutes, but that request has fallen on deaf ears.
    Being able to see a sudden temp increase or drop is important in the storm chasing world.

    I checked my system and it sends data in every 5 seconds (Rapid Fire) to WUnderground.
    The WUnderground webpages do show the correct and current temp etc..
    But BeWeather Pro does not.

    Why?

    I am about ready to ask for a refund. This app has been hit or miss on the BB10 platform from day 1.
    It also does not offer the option of old legacy version has.

    Please explain why WUnderground has up to the second current data but BellShare cant seem to
    get it to their app in a timely fashion.

    Tim
    11-19-14 10:02 AM
  2. Carl Estes's Avatar
    My guess would be how often they (Bellshare) updates/refreshes their feeds?
    You can always set up a "shortcut"/favorite on your home screen for the WU, or The Weather Channel I suppose, that would give you the latest/refreshed data....
    11-19-14 10:11 AM
  3. trsbbs's Avatar
    Weather station updates every 5 seconds.
    WUnderground shows the current data.
    BeWeather shows 2 hour old data.

    Something is wrong with Bellshares backend.

    Day 12....

    BlackBerry hates America!
    11-20-14 09:02 AM
  4. Cranky's Avatar
    The only time when I noticed that it wasn't updated, I also noticed that I didn't have the BlackBerry Symbol up in the top right corner.

    Posted by a Proud NRA Supporter!
    11-20-14 11:46 AM
  5. Nick Spagnolo's Avatar
    Do you live in Buffalo?

    Z10
    11-20-14 12:09 PM
  6. trsbbs's Avatar
    Do you live in Buffalo?

    Z10
    Nope.

    BlackBerry hates America!
    11-21-14 09:14 AM
  7. trsbbs's Avatar
    It is now 9:14 am.

    BeWeather shows last "observed" time is 7:45 am.

    My PBS is up and running with no issues.
    WUnderground is showing current info.

    Day 13 or so.

    BlackBerry hates America!
    11-21-14 09:16 AM
  8. LCromwell's Avatar
    OK if you know this don't be annoyed with me. 1st there is a setting from with on the app that allows you to set how often it resets itself. Pull the top of the screen down and its the first category General, then 3rd item is how often
    Then there is always under the 3 dots Refresh. If that doesn't work you can delete and add it back in.
    11-22-14 06:59 PM
  9. Nels's Avatar
    I've noticed some cities updating regularly and as expected over the past couple of days, while some locations haven't updated for 24 hours. Manual update does nothing.

    Posted with my Passport from CB10
    11-22-14 07:16 PM
  10. trsbbs's Avatar
    I now notice the data is now refreshing almost every 30 min. Even though the app is set for every 15. Manual refresh doesn't make a difference.

    Looks like BellShare is having backend server load issues and have limited the quickest successful refresh time to 30 min.

    This is NOT what I paid for and is misleading the customer.

    As usual no response from them.

    A full complaint is going out to BlackBerry World with facts and test results.

    BellShare is in violation of their TOS!

    Sad....


    BlackBerry hates America!
    11-30-14 08:13 AM
  11. trsbbs's Avatar
    OK. Not even 30 min.

    Last "observed" time is 7:58am

    It is now 8:30am.

    Tired of sending data in via "rapid fire" and not seeing it.

    Changed my review in BlackBerry World but I am sure the Dev nixed it.




    BlackBerry hates America!
    11-30-14 08:31 AM
  12. trsbbs's Avatar
    General Information

    Ticket ID #LVK-426-38503
    Full Name Timothy Shriver
    Email [email protected]
    Type Issue
    Priority Urgent

    Subject: Weather Data not current

    Over the past few weeks I have noticed old data in BeWeather.
    I send weather data to WUnderground with my Personal Weather Station via Rapid Fire.
    The WU website shows the current data and that they are getting it every 3-5 seconds.

    But, BeWeather is showing a much oldeer "observed" time and old data.

    I have it set to refresh every 15 minutes. That doesnt do it.

    I hit "refresh" and that doesnt do it.

    I uninstalled it and installed and that didnt help.

    It seems your backend is the issue from testing it.

    Why is this? Why is this issue still ongoing for weeks?

    Please advise.....
    11-30-14 08:42 AM
  13. trsbbs's Avatar
    Great support these BellShare folks have.

    Not!

    Not a word. Even PM'd the Dev. Nothing.

    BlackBerry hates America!
    12-02-14 02:04 PM
  14. trsbbs's Avatar
    Still no response.

    Sad.....folks think they are getting timely data and they're not.

    BlackBerry hates America!
    12-04-14 06:39 AM
  15. blueyestm's Avatar
    You're not the only one who's weather app doesn't refresh. And even if you chose a time in the settings it ends up wiping itself. The weather on Wallpaper Changer HD is more up-to-date than BEweather does. The only reason I still have it is due to the radar snapshots.
    trsbbs likes this.
    12-04-14 09:21 AM

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