05-20-14 10:48 AM
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  1. russmov's Avatar
    I don't want to steal anyon'e thread, but I have a problem with Be-Buzz that I haven't seen in the posts.

    I hace set up about 20 specialised contacts in Be-Buzz... everything works fine, I've got perfect LED, Perfect custom sounds and perfect pop-ups... BUT, despite the fact that I use back-up and restore within Be-Buzz, if I do a phone software update, all the contacts change, picking up random contacts or unknown contacts... It seems that Be-Buzz doesn't store the info properly, or, perhaps with the fact that the phone contacts are linked and come down from various sources (facebook, Gmail, work email and sim card) it simply can't find the contacts. I usually leave the phone for a couple of hours after installing a leaked software update for the contacts to settle before I even consider opening Be-Buzz, but the contacts are still messed up! Resetting everything for a load of contacts is a pain!

    Any ideas?
    I have the same problem as you. It's annoying to redo all the contacts every time I update. And I can't even restore from the back up because it tells me it can't find the back up file.
    06-02-13 12:40 PM
  2. CMcRob's Avatar
    I have been unable to do a restore also, same error saying that the backup file could not be found. However. When I so a backup, it says it was successful.
    Arrgh.

    Posted via CB10
    06-02-13 08:29 PM
  3. Dealz417's Avatar
    I have been unable to do a restore also, same error saying that the backup file could not be found. However. When I so a backup, it says it was successful.
    Arrgh.

    Posted via CB10
    Same for me too!

    Posted via CB10
    06-03-13 02:23 AM
  4. pfluger's Avatar
    When I reboot my Q10 all settings are gone. I have to restore them from backup, is this just me or is this a known bug?

    This problem wasn't there on the Z10
    We haven't been able to replicate this. Can you try to close BeBuzz before rebooting?
    06-03-13 02:40 AM
  5. pfluger's Avatar
    Hello

    If I set vibrate on for incoming mail, it will also appear on sound profile mute.

    So I have to set it to off in bebuzz.

    But why is not going to mute?

    Alex

    Posted via CB10
    BeBuzz doesn't observe the currently selected system sound profile. This is a current limitation of BB10.
    06-03-13 02:40 AM
  6. pfluger's Avatar
    I don't want to steal anyon'e thread, but I have a problem with Be-Buzz that I haven't seen in the posts.

    I hace set up about 20 specialised contacts in Be-Buzz... everything works fine, I've got perfect LED, Perfect custom sounds and perfect pop-ups... BUT, despite the fact that I use back-up and restore within Be-Buzz, if I do a phone software update, all the contacts change, picking up random contacts or unknown contacts... It seems that Be-Buzz doesn't store the info properly, or, perhaps with the fact that the phone contacts are linked and come down from various sources (facebook, Gmail, work email and sim card) it simply can't find the contacts. I usually leave the phone for a couple of hours after installing a leaked software update for the contacts to settle before I even consider opening Be-Buzz, but the contacts are still messed up! Resetting everything for a load of contacts is a pain!

    Any ideas?
    I can confirm this is a bug. BeBuzz stores references to the contacts, unfortunately the reference ids seem to be reset once an account is reconfigured. We are looking for a fix.
    06-03-13 02:42 AM
  7. pfluger's Avatar
    I have been unable to do a restore also, same error saying that the backup file could not be found. However. When I so a backup, it says it was successful.
    Arrgh.

    Posted via CB10
    Did you load a firmware or do a factory wipe before trying to restore? The backup is currently stored on device and will be deleted by these actions.

    In future versions we will change backup to an SD card so the backup doesn't get deleted.

    Until this is changed you can copy the file manually to some safe location. Copy it back to the /misc folder before restore.
    06-03-13 02:45 AM
  8. reneSc's Avatar
    We haven't been able to replicate this. Can you try to close BeBuzz before rebooting?
    It’s happening when the shutdown is because battery is empty. When I power my Q10 down by pressing the middle button, everything is fine.
    06-03-13 08:11 AM
  9. sam_g_84's Avatar
    I can confirm this is a bug. BeBuzz stores references to the contacts, unfortunately the reference ids seem to be reset once an account is reconfigured. We are looking for a fix.
    Surely what Be-Buzz needs to do is create it's own contacts list, picking up the info from contacts but storing it as an independent list rather than a link... as it stands, if the link changes the contact is lost
    06-03-13 11:20 AM
  10. pfluger's Avatar
    Surely what Be-Buzz needs to do is create it's own contacts list, picking up the info from contacts but storing it as an independent list rather than a link... as it stands, if the link changes the contact is lost
    That would be an option, but this way if you make changes to your contacts (like changing an e-mail address) the changes wouldn't be reflected in BeBuzz.
    06-03-13 01:06 PM
  11. pfluger's Avatar
    It’s happening when the shutdown is because battery is empty. When I power my Q10 down by pressing the middle button, everything is fine.
    Thanks, that makes perfectly sense then. BeBuzz is currently storing settings when it is closed. We will have to save more often.
    reneSc likes this.
    06-03-13 01:08 PM
  12. CMcRob's Avatar
    No update or reset to the phone. Running original release from carrier (Att).The backup file is stored in device memory/ misc file, just as it states. So it has not been deleted or moved. One thing I do notice though is that the date of the file does not change, meaning as I make changes to my settings and then try to do a 'new' backup, the date stays the same. Does this mean the new backup does not overwrite the old?

    Posted via CB10
    06-03-13 05:40 PM
  13. jj482's Avatar
    That would be an option, but this way if you make changes to your contacts (like changing an e-mail address) the changes wouldn't be reflected in BeBuzz.
    How about an indication when the link is broken and an option to relink it to a contact. At the very least it would mean you don't have to set the customisation back up.

    Posted via CB10 on my sweet Z10
    06-03-13 09:29 PM
  14. R Field's Avatar
    My facebook notifications don't show on my led even with the led settings off. Is there a fix coming soon for that?

    CB10- BlackBerry Z10
    06-03-13 10:10 PM
  15. daniel337's Avatar
    Facebook notifications do not work on my devices, too.
    06-03-13 11:50 PM
  16. sam_g_84's Avatar
    That would be an option, but this way if you make changes to your contacts (like changing an e-mail address) the changes wouldn't be reflected in BeBuzz.
    Surely having to update one contact because you've added an email is better than complertely deleting and restarting twenty or thirty contacts? If Be-buzz had the option to update a contact as well as add, this would sort the problem.
    06-04-13 04:17 AM
  17. toy4mud's Avatar
    I'd really like to see facebook led indicator working.

    Posted via CB10
    R Field likes this.
    06-04-13 07:14 AM
  18. kevinnugent's Avatar
    Two things I don't like about BeBuzz - one can't be fixed by them and that's the headless bit but the other is driving me crazy.... the LED doesn't stop blinking once you've read the message etc. Takes forever to stop, and sometimes doesn't.
    06-06-13 08:12 PM
  19. pfluger's Avatar
    My facebook notifications don't show on my led even with the led settings off. Is there a fix coming soon for that?

    CB10- BlackBerry Z10
    We will release an update soon that should improve reliability of facebook notifications, especially on OS 10.1.
    R Field likes this.
    06-06-13 08:40 PM
  20. daniel337's Avatar
    hopefully ...
    06-07-13 02:24 AM
  21. CMcRob's Avatar
    Is there a fix for custom ringtones in the plans?


    Posted via CB10
    06-07-13 05:24 AM
  22. CMcRob's Avatar
    Regarding the backup issue, be buzz shut itself down and all settings were lost. Tried again to access the backup file, only this time it is gone too.
    So, I redid everything from scratch. Did the backup, still in same place. Clicked on restore, and the error has returned. Says it cannot find backup file.
    Arrgh.
    And, I would really like to know about the custom ringtones. Is a fix for this being worked on?


    Posted via CB10
    06-07-13 05:28 AM
  23. R Field's Avatar
    We will release an update soon that should improve reliability of facebook notifications, especially on OS 10.1.
    Thanks!

    CB10- BlackBerry Z10
    06-07-13 05:45 AM
  24. radu_xc's Avatar
    Can anyone help me set up the bebuzz app for z10, please? I upgraded from 9900 to z10. On 9900 i had bebuzz and it works amazing but on z10 i can not figure it out how to set it up. i want to assign a custom color to a contact, how can i do it. (i already set up colors for default contact) Tanks!
    06-07-13 03:24 PM
  25. R Field's Avatar
    Can anyone help me set up the bebuzz app for z10, please? I upgraded from 9900 to z10. On 9900 i had bebuzz and it works amazing but on z10 i can not figure it out how to set it up. i want to assign a custom color to a contact, how can i do it. (i already set up colors for default contact) Tanks!
    Hit the contacts tab hit the bottom right 3 dots and click add contact, then click on the contact and adjust the colours depending on the notification.

    CB10- BlackBerry Z10
    06-08-13 04:48 AM
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