1. CrackBerry Question's Avatar
    I took over a client who had Office 365 setup. He asked me to remove his previous consultant from the office 365 account so I did. Now I find out the user has a BB 9900 with os 7. He must have been setup with BES(not on his site) and now his BB enterprise account is not working. How can I find out where the BES was hosted so I can fix this?
    09-22-15 02:44 PM
  2. BB-JAM215's Avatar
    Are you sure it's not a BIS (BlackBerry Internet Service) account? To use BlackBerry services such as email on a BBOS 7 device you need a BIS account, which I understand is managed by the telephone service provider.
    09-22-15 03:28 PM
  3. WArcher's Avatar
    There could be two possible issues with the connection for his BB9900; They relied on something called a "service book" which was sent to the device from either the Carrier or a BES. If you ask them what the "enterprise account" email address is you'll be closer to figuring out who sent him that service book.

    Office 365 has been able to support a cloud-based BES of sorts for a long time now, for older BB7 devices. BB10 devices in the cloud need BES12 instead.

    Please take a look at Everything you need to know about BlackBerry Enterprise Server 10 | CrackBerry.com for some more information on BES and where it sits.

    Also- the original press release for cloud based BES for the BB7 environment was back in 2011: RIM Announces BlackBerry Business Cloud Services for Microsoft Office 365 - Press Releases
    09-22-15 03:37 PM

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