1. BB_MJ's Avatar
    we discovered that in the UDS Admin Console under Settings\Work Space\Pending Updates, there are at least 3 queued "user deletion" tasks which never clear. They all show multiple retries attempts. How can I delete this pending task? I beleve these task prevent a recreation of same user!
    thanks in advanced.
    08-13-13 09:01 AM
  2. Sith_Apprentice's Avatar
    When you attempt to re-add the user, what message is received? Have you checked the database to see if the user was indeed removed but the task did not end?
    08-13-13 09:08 AM
  3. BB_MJ's Avatar
    the user does not appear in the UDS user manager, he is still in pending task3 times. I can create and activate same user but it workspace is not created on iOS device. Workspace LOG: Secure Work Space Manager deletion of the shadow copy for user with ID = 6 was fail
    08-13-13 09:37 AM
  4. Sith_Apprentice's Avatar
    Interesting, the tables are not overly complex, but I do not know how to manually remove someone from UDS SQL DB. Have you contacted BB Support?
    08-13-13 11:14 AM
  5. BB_MJ's Avatar
    It seems deleting is pending at BlackBerry Server. Found this in log:
    REQUEST: DELETE https://ca.swsmanager.bbsecure.com/a...x/bulkAccounts
    Secure Work Space Manager deletion of the shadow copy for user with ID = '6' was failed.

    Z10 STL100-2 running
    08-13-13 02:19 PM
  6. Sith_Apprentice's Avatar
    Ring them up and see if they can purge manually

    Posted via CB10
    08-13-13 02:28 PM
  7. antiemotion's Avatar
    We experienced this exact same issue yesterday. It didn't resolve itself overnight and we're opening a ticket with BlackBerry today, but please report back if you figure out a way to solve this yourself. Thanks!
    08-14-13 09:30 AM
  8. rizbajwa@gmail.com's Avatar

    Did you get a chance to get that solved from the BlackBerry Team? We are also facing such issue. Unable to delete a few particular users from the UDS Console. Have tried different logins (e.g Help Desk, Power Login etc.)
    07-05-15 04:54 AM

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