1. BBsquid's Avatar
    Hello CrackBerry Forums,

    I have a customer that lost a Z10. I remember there being a remote wipe function in BES5. I can't/haven't found a similar function in BES10. Is there a remote wipe function in BES10 when using the manage users function? Thank you in advance!
    06-12-15 03:17 PM
  2. martinjdub's Avatar
    Assuming the Z10 has a network connection you should be able to wipe it via BES10.

    Login to the BlackBerry Administration Service*console
    Click Manage users
    Search for one or more users to manage
    Click the Display Name field to view the account properties
    Under Associated device properties, click the users*pin (active hyperlink)
    There are two options for managing account*and data removal:
    Delete all device data and remove device
    Delete only the organization data and remove device
    Select the appropriate action

    You can also try BlackBerry Protect as a last resort

    Good luck!
    06-13-15 10:53 AM

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