1. John.Abbott's Avatar
    Hi

    Running BES 10.2 MR5

    Tried running MR7 for BES 10.2 today, but it would not even load, never mind run. This is after MR6 failed to complete previously.
    Is a VM 2008 R2 SP1 server, built to BB specs. Has >1,500 users on it. Connects to Exchange 2007 SP3 Rollup15.

    Logged in with the BESADMIN account used to build/run the server, which is a local admin.

    I get a APPCRASH error, which registers a Application log error ID 1000, Source "Application Error". Content below:
    Faulting application name: Setup.exe_BlackBerry product, version: 10.2.7.8, time stamp: 0x564cdbb2
    Faulting module name: msxml6.dll, version: 6.30.7601.18980, time stamp: 0x55df4e4f
    Exception code: 0xc0000005
    Fault offset: 0x000b7b91
    Faulting process id: 0x1f18
    Faulting application start time: 0x01d14ec5af23c1a0
    Faulting application path: C:\Research In Motion\BlackBerry Enterprise Service 10.2.7\bundle0012\Setup.exe
    Faulting module path: C:\Windows\System32\msxml6.dll
    Report Id: f98ee38a-bab8-11e5-81c4-005056aa0f32
    Points towards an issue with msxml6.dll, but have re-registered this, re-booted & run SFC /SCANNOW without anything flagged.
    BES works fine.
    Does anyone have advice on this?
    Thanks
    John
    01-14-16 10:11 AM
  2. zocster's Avatar
    01-14-16 11:09 AM
  3. John.Abbott's Avatar
    Thanks Zocster
    Currently running BES 10.2 MR5 on Server 2008 R2 Standard. Java 7_72
    Has only been English UK language & have not seen errors related to that.
    When I tried MR6 in the past, the install prog would at least run, but crash later on. Possibly Java related as BB moved from Sun to Zula Java, but without documenting whether Sun java should be disabled or removed & if so at what point.
    When running MR7 as Administrator, the app does not even load. I downloaded a fresh copy in case it was corrupted, but still no joy. The only event log related to msxml6.dll, which seems ok according to the checks I ran.
    Does anyone have other suggestions on MR7 & Sun Java?
    Thanks
    02-09-16 11:37 AM

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