1. Sqoon's Avatar
    So my wife negotiated a great deal on renewal.
    She had an early upgrade fee of $120, plus the $35 activation fee.
    She mentioned the Rogers white sale and said they offered $100 credit for moving over.
    Bell offered to waive the activation fee, give a credit of $75 to the account, $50 phone trade in (galaxy vibrant), same plan as the other thread.
    So not bad at all for a twenty minute call.
    If you are renewing, you can get this done.
    Has anyone seen better this week?
    02-06-13 11:08 PM
  2. cdnynot's Avatar
    That's perfect timing to end a contract just as the new Z10 came in.... I wish my Bell contract was up!
    I still have 19 months left on my current plan, I'm available to get an early upgrade, but I have to pay $285+$35 hardware change.
    Then I have to buy a new phone with a new contract and these new contracts are not as good as the one I'm currently on for my plan.
    02-07-13 01:05 AM
  3. Sqoon's Avatar
    She still had 9 months left as well.
    02-07-13 12:43 PM
  4. Roadie29's Avatar
    I had a similar experience as an existing customer. I negotiated waiving the $120 and activation fee along with a $75 credit and $90 for my Torch. They also told me that shortly new plans will be in place with more data included at a lower cost...we'll see.
    02-08-13 10:28 AM
  5. FedoraForMe's Avatar
    So when is the right time to make the call to the Retention department...before going in for the upgrade to the Z10 or after you have upgraded?

    I was on a waiting list with local Bell store and just received a call that they have one with my name on it.
    02-08-13 01:59 PM
  6. Roadie29's Avatar
    before..otherwise you won't have any leverage
    02-08-13 07:25 PM
  7. Sqoon's Avatar
    Definitely before.
    Call them, get the best deal possible then hang up and wait for their text survey. Rate poorly on the survey.
    You will get a follow up call and then you squeeze them for a little more.
    02-09-13 11:48 AM
  8. grant.palin's Avatar
    Has that worked for you? Successive discussions to gain you a little more for your money? I've just gotten from retentions a $10 reduction on my Bundle 12 (with a caveat of waiting a month for an upgrade), and wonder if this can be done to e.g. gain more data or reduce the cancellation fee.
    02-15-13 02:20 PM

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