1. hobgoblin1961's Avatar
    Running OS 10.3.2.500 set up VPN lately but discovered that if VPN is enabled and want to make a call over BBM voice or video that only a black window opens and just get stuck.
    Strange issue happened if some other person who is running OS 10.3.1.2708 without VPN wants me to call over BBM voice can't get a connection to build up while I have VPN enabled, nor that I will get a notice of that, both devices are connected via solid WiFi on both ends, as soon I'm stop VPN on my end BBM voice working as usually.

    Hope anyone know a work around this issue.

    Posted via BB-Classic SQC100-1 / 10.3.*
    05-09-15 05:01 AM
  2. Maxim Kostikov's Avatar
    Have the same thing on Z10 OS 10.3.2
    05-14-15 08:54 AM
  3. bbtexcracker's Avatar
    Check with VPN admin to see if the required ports are authorized?

    Posted via CB10
    05-16-15 10:17 AM
  4. chw6922's Avatar
    I am currently in China, and it happened to me too. I am running 10.3.1.2744 with Witopia VPN. Yesterday, I contacted with witopia tech support, and they claimed all the ports are open. It's quite frustrated when u need VPN, yet unable to place a bbm calls

    Any solutions or what might be the possible causes?

    Posted via CB10
    05-28-15 12:07 AM
  5. masterscarhead1's Avatar
    I am currently in China, and it happened to me too. I am running 10.3.1.2744 with Witopia VPN. Yesterday, I contacted with witopia tech support, and they claimed all the ports are open. It's quite frustrated when u need VPN, yet unable to place a bbm calls

    Any solutions or what might be the possible causes?

    Posted via CB10
    Unfortunately there's nothing to do when your country blocks those ports

    Posted via CB10
    05-28-15 12:28 AM
  6. chw6922's Avatar
    Unfortunately there's nothing to do when your country blocks those ports

    Posted via CB10
    If the ports are blocked by ISP, I shouldn't be able to place bbm voice/video calls via wifi/4G; however, it did work without vpn.

    Posted via CB10
    05-28-15 12:39 AM
  7. psarna's Avatar
    For the last few days, my BBM is not connecting to Voice/Video calls. Everytime I try, I get a message "Connecting to BBM video Service, please try again later". At the same time BBM voice call us working fine on android phone.

    If I try to use VPN, it doesn't gives the error message, but all I get is a black screen. I also have Witopia.

    Posted via CB10
    05-28-15 08:14 AM
  8. chw6922's Avatar
    For the last few days, my BBM is not connecting to Voice/Video calls. Everytime I try, I get a message "Connecting to BBM video Service, please try again later". At the same time BBM voice call us working fine on android phone.

    If I try to use VPN, it doesn't gives the error message, but all I get is a black screen. I also have Witopia.

    Posted via CB10
    Have you tried to contact with witopia tech support? Talk to them see what they say. They told me it's more likely the local ISP blocking ports of some sort, but as I mentioned earlier, I have no problems without vpn.

    Posted via CB10
    05-28-15 10:27 AM
  9. BCITMike's Avatar
    I am currently in China, and it happened to me too. I am running 10.3.1.2744 with Witopia VPN. Yesterday, I contacted with witopia tech support, and they claimed all the ports are open. It's quite frustrated when u need VPN, yet unable to place a bbm calls

    Any solutions or what might be the possible causes?

    Posted via CB10
    This is a 10.3.1 bug. It's not your ports or vpn.

    Posted via CB10
    chw6922 likes this.
    05-28-15 02:49 PM
  10. chw6922's Avatar
    This is a 10.3.1 bug. It's not your ports or vpn.

    Posted via CB10
    Thanks, Mike. That did solve the puzzle for me!! At least now I know it's the bug not my end fault.

    Posted via CB10
    05-28-15 09:36 PM

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