09-18-17 06:37 PM
74 123
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  1. Sandrot's Avatar
    I.never had the icon on this phone donno why

    Posted via CB10
    11-15-16 07:43 AM
  2. Loc22's Avatar
    I.never had the icon on this phone donno why

    Posted via CB10
    What phone are you using?
    11-15-16 09:59 AM
  3. Sandrot's Avatar
    I am using the z10

    Posted via CB10
    11-15-16 03:13 PM
  4. Loc22's Avatar
    I am using the z10

    Posted via CB10
    That is strange... Also I was using that and has had it ever since the beginning. Have you ever updated your OS and BBM before?
    11-16-16 05:06 AM
  5. Sandrot's Avatar
    Yes I have

    Posted via CB10
    11-16-16 06:09 PM
  6. Sandrot's Avatar
    It says 10.14 BBM version I have been checking for more updates and haven't seen any

    Posted via CB10
    11-16-16 06:11 PM
  7. Loc22's Avatar
    It says 10.14 BBM version I have been checking for more updates and haven't seen any

    Posted via CB10
    Share a screen shot I'm really curious
    11-17-16 01:19 AM
  8. Sandrot's Avatar
    Video call not available on BBM-img_20161117_022155.png

    Posted via CB10
    11-17-16 01:22 AM
  9. Sandrot's Avatar
    Video call not available on BBM-img_20161117_022143.png

    Posted via CB10
    11-17-16 01:22 AM
  10. Sandrot's Avatar
    No video icon

    Posted via CB10
    11-17-16 01:23 AM
  11. dietertong's Avatar
    No video icon

    Posted via CB10
    Is that user on a BB10 device as well?
    11-17-16 08:49 AM
  12. Loc22's Avatar
    Click image for larger version. 

Name:	IMG_20161117_022143.png 
Views:	239 
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ID:	412370

    Posted via CB10
    The Green colour button on the top right hand side corner is both the phone call and video call button. Tap on it and you will be given a choice of of what you want to use.
    11-17-16 10:58 AM
  13. Sandrot's Avatar
    I did it only give me voice calling

    Posted via CB10
    11-17-16 11:12 AM
  14. Loc22's Avatar
    I did it only give me voice calling

    Posted via CB10
    How about other contacts? Did he or she upgrade to the latest BBM?
    11-17-16 11:16 AM
  15. hertomas's Avatar
    My BlackBerry Passport has no problem with BBM call and video but my Z30 with exactly the same operator, Wi-Fi, OS and BBM version has no video or call icon visible.

    I can make video and calls to my BlackBerry 10 contacts from BlackBerry Passport without a problem and with the same contacts on my Z30 I can't.

    And of course from my passport to my Z30 and vise versa it's impossible.

    On both devices:
    BB version 10.3.2.2836 official
    BBM version 10.14.6.9

    Tried 4G and Wi-Fi, still same problem.
    Tried reboot/reset an OS reinstall and nothing has changed...

    Could it be a BBID problem !?

    Any ideas ?
    Last edited by hertomas; 12-06-16 at 09:32 PM.
    12-03-16 06:55 PM
  16. melb_z's Avatar
    Hello and excuse me if this subject has allready been discussed.

    Me and my girl-friend have a Z10 each.
    On BBM i don't have the option for video call.( She has this option but when she tries to call i it says i am not availabe)

    It is clearly that the problem is at my device ( Z10, latest OS -updated 2 days ago and the latest BBM app version)
    Does anyone had a similar problem? Any advice?
    Same problem I have....i don't have the option am also using bb z10
    12-11-16 12:25 AM
  17. Suvo Banik's Avatar
    The same happen with me..
    Can u plz tell me what should I do..??
    12-24-16 07:55 AM
  18. Walter Obermayr's Avatar
    I got new Passport and it show available.
    I call another BlackBerry where was not available but after it show. Some is wrong with this app

    Posted via CB10
    12-29-16 01:32 PM
  19. Walter Obermayr's Avatar
    I am ***** then I update BBM now it is not working

    Posted via CB10
    01-01-17 01:27 PM
  20. a bima s's Avatar
    Z10 i have not even working for another Z10 mate on the other side phone call and video BBM absolutely Gone

    Posted via CB10
    02-25-17 08:26 PM
  21. tamizhan's Avatar
    i am having bb z10 and also i had new version of os but i dont have the video call icon on the bbm messenger app
    03-13-17 11:21 AM
  22. Saeed Adeli's Avatar
    My BlackBerry Passport has no problem with BBM call and video but my Z30 with exactly the same operator, Wi-Fi, OS and BBM version has no video or call icon visible.

    I can make video and calls to my BlackBerry 10 contacts from BlackBerry Passport without a problem and with the same contacts on my Z30 I can't.

    And of course from my passport to my Z30 and vise versa it's impossible.

    On both devices:
    BB version 10.3.2.2836 official
    BBM version 10.14.6.9

    Tried 4G and Wi-Fi, still same problem.
    Tried reboot/reset an OS reinstall and nothing has changed...

    Could it be a BBID problem !?

    Any ideas ?
    I have BlackBerry Passport SE with recent updates for both BlackBerry and BBM. I bought the device unlock from BlackBerry online store. The video call feature never worked on my BBM. When my brother tries to videocall me, it say I am not available. The voice works fine.

    The setting allows video call using cellular network. Even I disabled it, restarted BBM and enabled it again. It did not help.

    I hope somebody here could provide a solution. The hints are just not useful.
    05-08-17 09:53 PM
  23. sorinv's Avatar
    It works now with the latest BBM enterprise update for bb10. I have just video chatted from my Passport to two different iphones.

    Posted via CB10
    05-26-17 07:26 PM
  24. jahenri's Avatar
    can someone Teach me on how I can make a vid call on bbm using my passport. thanks

    Posted via CB10
    09-18-17 06:37 PM
74 123

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