05-26-17 07:26 PM
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  1. Claudiu Dumitrache's Avatar
    Hello and excuse me if this subject has allready been discussed.

    Me and my girl-friend have a Z10 each.
    On BBM i don't have the option for video call.( She has this option but when she tries to call i it says i am not availabe)

    It is clearly that the problem is at my device ( Z10, latest OS -updated 2 days ago and the latest BBM app version)
    Does anyone had a similar problem? Any advice?
    02-01-14 03:34 PM
  2. Amy wineBerry's Avatar
    Are you trying to make or receive BBM video calls over your mobile network or wifi? I know when using the mobile network, the settings has to be set to on. If you're on wifi, then there is definitely some other issue causing the problem.
    Video call not available on BBM-img_00000038.png

    Posted via CB10
    02-01-14 03:38 PM
  3. Claudiu Dumitrache's Avatar
    it does not work neither on wifi neither on 3g

    in the settings of bbm i don't have the row "allow bbm calls over mobile networks" ( it is in you photo)
    pdf likes this.
    02-01-14 03:43 PM
  4. Amy wineBerry's Avatar
    it does not work neither on wifi neither on 3g

    in the settings of bbm i don't have the row "allow bbm calls over mobile networks" ( it is in you photo)
    I wonder if that could be your problem. Something seems off with your BBM. Are you on a beta version or is it official?
    02-03-14 01:10 PM
  5. GeneralHerzog's Avatar
    What version of BBM are you on?
    Being a Z10 shouldn't make a difference but let's try and sort this out some more...

    You can find you version by scrolling down the BBM settings.
    To the right of 'General'

    Video call not available on BBM-img_20140203_122546.png

    From my Vader Zed 10.2.1 and BBM 10.3.2.23
    Amy wineBerry likes this.
    02-03-14 01:28 PM
  6. vinilpasupuleti's Avatar
    Hi, I'm facing the similar problem, I don't have video button on my contacts list, I'm using os 10.2.1 and bbm 10.3 and i verified my settings, allow bbm calls over mobile network is turned on and still i couldn't get the option.

    Could anyone know what's my problem is??

    Posted via CB10
    02-15-14 01:48 PM
  7. Calimero1987's Avatar
    maybe the other person does not allow calls on network and is therefore not available? or her phone has not enough coverage? but usually, this only greys-out your button instead of hiding it completely.

    [edit] sometimes, a good old fashioned restart/reset does the trick...sometimes...
    02-15-14 01:56 PM
  8. JustUgochukwu's Avatar
    I have the same problem. It's very frustrating it was working fine till I upgraded, now I can't find the bbm voice icon and when others try to contact me it says I'm unavailable. I'm on bbm 10.3 and 10.2.1. I really don't know what to do

    Posted via CB10
    02-16-14 12:04 PM
  9. JustUgochukwu's Avatar
    maybe the other person does not allow calls on network and is therefore not available? or her phone has not enough coverage? but usually, this only greys-out your button instead of hiding it completely.

    [edit] sometimes, a good old fashioned restart/reset does the trick...sometimes...
    Tried restarting. Didn't help. Is their anyway I can delete and reinstall. I'm so frustrated

    Posted via CB10
    02-16-14 12:08 PM
  10. Chris Jones83's Avatar
    How do I find the BBM settings??? I can't find it anywhere!!

    Posted via CB10
    02-17-14 05:11 AM
  11. Uzi's Avatar
    How do I find the BBM settings??? I can't find it anywhere!!

    Posted via CB10
    swipe down from the top within the bbm app

    Posted via CB10
    02-17-14 05:15 AM
  12. Chris Jones83's Avatar
    Thnx!! Found it! My allow bbm fir video is on, but some ppl it shows the green video button, and some do.not. Is their issue then?

    Posted via CB10
    02-17-14 05:19 AM
  13. bobshine's Avatar
    What carrier are you guys on ?

    Posted via CB10
    02-17-14 05:27 AM
  14. Chris Jones83's Avatar
    I'm on verizon! Can u hear me now...lol

    Posted via CB10
    02-17-14 05:57 AM
  15. bobshine's Avatar
    Hmmm cause some carrier block certain features

    Posted via CB10
    02-17-14 06:18 AM
  16. flyersfan76's Avatar
    Hmmm cause some carrier block certain features

    Posted via CB10
    My wife and I are both on Verizon however I am running the Rogers leak and she is on the Verizon official. Both are Q10's.

    If I try to start a video chat from my wife's phone it says I am unavailable. If I try to start a video chat with my phone it says.

    Video call not available on BBM-img_20140218_085456.png

    EDIT: Battery pull fixed it.
    Last edited by flyersfan76; 02-18-14 at 02:03 PM.
    02-18-14 07:58 AM
  17. dizzytr's Avatar
    Hi, I'm facing the similar problem, I don't have video button on my contacts list, I'm using os 10.2.1 and bbm 10.3 and i verified my settings, allow bbm calls over mobile network is turned on and still i couldn't get the option.

    Could anyone know what's my problem is??

    Posted via CB10
    Yeah here the same. I'm on 10.2.1 t-mobile Germany and BBM 10.3 I can't see the green symbol of voice or video. Even the Grey one when you not available at this moment isn't there any more? Any advice? Does blackberry know of this problem? I'm not the only with the problem.

    Posted via CB10
    02-19-14 05:00 PM
  18. dizzytr's Avatar
    Anyone got a solution yet?

    Posted via CB10
    02-24-14 04:28 PM
  19. tgtallinn's Avatar
    Same problem here.
    My parents are in france and used to be able doing playbook video chat with me, but whilst i can initiate a video call from my playbook and reach them out, they are now only seeing failures when calling (using my bbid, or my z10 pin or my pb pin all fail). It used to ring in both my z10 and my playbook... The only changes is that they now have a z10 (wifi only use) and we have become bbm contacts through pin exchange and they changed internet provider from orange to free (but it already started failing on orange). We both are using same bbid on playbook and phone (and i noticed that i now can call my z10 from my playbook with same bbid...).
    On my z10 though, no video call button even when we can exchange chat messages. On my ipad with another bbid, i see the audio call button, but it fails to connect to their z10 when I initiate a call. Sadly i've lost the video playbook chat button on my z10 contact for them and cant call them anymore from it because i deleted the contact, and then recreated it. But since recreated even with adding bbids as emails and pins, the contact app doesn't recognize them as a bbm contact and keeps suggesting to invite them either in front of the pin or in the bbm subset of the contact apps.
    Very disappointing.
    02-26-14 02:01 PM
  20. Gokul S Krishnan's Avatar
    Guys... go to settings and find the setting: "Allow BBM calls over network"... If its already on, turn it off... restart BBM and turn it ON again..... worked for me... Hope this works for u guys as well....
    06-05-14 09:57 PM
  21. Philipp Noller's Avatar
    Same here t-mobile Germany :-(

    Posted via Z30
    06-10-14 06:53 AM
  22. t3nad's Avatar
    Hi, I'm facing the similar problem in z10 , I don't have video button on my contacts list, I'm using os 10.2.1.3175 and bbm 10.3.12.75 and i verified my settings, allow bbm calls over mobile network is turned on and still i couldn't get the option.

    Could anyone know what's my problem is??
    06-11-14 08:54 PM
  23. Hrishi Namdhar's Avatar
    Same is here guyss... in my BlackBerry z3


    Posted via CB10
    07-14-14 06:44 AM
  24. Hrishi Namdhar's Avatar
    Are you trying to make or receive BBM video calls over your mobile network or wifi? I know when using the mobile network, the settings has to be set to on. If you're on wifi, then there is definitely some other issue causing the problem.
    Click image for larger version. 

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    Posted via CB10
    Hiii..... I am try this but still I can't do it.... pls help me.....
    And sometimes if I found video button and try to do this but still I can't do it..? My BlackBerry z3 Bbm show me that BBM video call is not available over current network

    Posted via CB10
    07-18-14 04:14 AM
  25. Debasish Padhy's Avatar
    sorry, m new to this bb device.. its been 1week, I m not able relocate BBM settings as per the screen shots posted here. m using Z3. Seeking your assistance. thanks
    Pin 2BC01025
    08-29-14 09:57 AM
73 123

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