1. vptsff's Avatar
    What a weird!
    Every time I touch on green button (inside BBM with one selected contact), it will start BBM Video call on both Data or Wifi.
    What should I do now to get 2 options back: one is BBM Voice, and the other is BBM Video?
    I notice that BBM Voice lost after I put the T-Mobile Sim card and active it!
    Do you have any idea?
    12-06-13 11:27 AM
  2. obaquerizo's Avatar
    What a weird!
    Every time I touch on green button (inside BBM with one selected contact), it will start BBM Video call on both Data or Wifi.
    What should I do now to get 2 options back: one is BBM Voice, and the other is BBM Video?
    I notice that BBM Voice lost after I put the T-Mobile Sim card and active it!
    Do you have any idea?
    try to reboot the device, you should not loose that option, or try search settings perhaps something there
    vptsff likes this.
    12-06-13 12:02 PM
  3. vptsff's Avatar
    I tried to reboot twice and one with hard reset (press both volume up-down key).
    The situation keeps the same!
    Do you think T-Mobile blocked the BBM Voice?
    I'm with T-Mobile Austria!
    12-06-13 12:28 PM
  4. obaquerizo's Avatar
    I tried to reboot twice and one with hard reset (press both volume up-down key).
    The situation keeps the same!
    Do you think T-Mobile blocked the BBM Voice?
    I'm with T-Mobile Austria!
    i dont think so, but they could ask to blackberry some changes on official OS, perhaps they need to block it for their t mobile wifi calling service
    vptsff likes this.
    12-06-13 05:17 PM
  5. vptsff's Avatar
    I tried to remove the sim card.
    So, my Z30 connected via Wifi only
    BBM still had only BBM Video.
    What should I do now?
    12-08-13 03:56 AM
  6. obaquerizo's Avatar
    Do you have another sim card from other carrier to make a try

    Posted via CB10
    vptsff likes this.
    12-08-13 06:11 PM
  7. vptsff's Avatar
    I found the problem with the SIM Card.
    If I insert the sim card, the BBM Voice will disappear.
    I sent a support email to T-Mobile.at and they did check something but they can not find anything wrong with my account.
    What can I do?
    12-20-13 01:27 PM
  8. habicht's Avatar
    I found the problem with the SIM Card.
    If I insert the sim card, the BBM Voice will disappear.
    I sent a support email to T-Mobile.at and they did check something but they can not find anything wrong with my account.
    What can I do?
    I'm with T-Mobile Austria and don't have any problems! Check if your APN is set to BB10.

    Cannot make BMM Voice call, only BBM Video-img_00000258.png
    dHatDUde_RudiE, vptsff and javelot like this.
    12-23-13 09:44 AM
  9. vptsff's Avatar
    Hi,

    Thanks for your reply!
    On my Z30, the APN is also BB10
    I will check and get a new SIM card then!
    Merry Christmas!
    12-24-13 01:39 PM
  10. vptsff's Avatar
    Hi there,

    From this morning, I lost both BBM Voice and Video.
    Now, BBM on my Z30 is just like it on iOS and Android!
    No solution so far!
    javelot likes this.
    01-07-14 04:23 AM
  11. obaquerizo's Avatar
    Hi there,

    From this morning, I lost both BBM Voice and Video.
    Now, BBM on my Z30 is just like it on iOS and Android!
    No solution so far!
    i can tell you that my acces point name is different internet.claro.com.ec
    it depends on the carrier, in ecuador it uses that apn in all the brands, samsung, apple and more
    vptsff likes this.
    01-18-14 01:29 PM
  12. obaquerizo's Avatar
    also i can tell you that i was with t-mobile during the holidays on the US, i change sim cards and no problem can use both but only use the voice call
    vptsff likes this.
    01-18-14 01:30 PM
  13. vptsff's Avatar
    Thanks for your replies!

    I sent a support ticket to Blackberry. They did great support to help me in solving problem.
    But then, the problem was from T-Mobile AT, they don't sell Z30 so they have no idea to config it to work!
    Poor me!
    01-23-14 02:40 AM
  14. valer466's Avatar
    A little birdie tells me that cross platform video calling will go live after july this year... after resolving server issues everywhere else except North america. Its got something to do with BES12.
    04-12-15 09:02 AM

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