1. CrackBerry Question's Avatar
    changing from a samsung S4 to the Ascend P7
    how do I carry my existing android BBM account and contacts to the new phone
    03-21-15 10:30 AM
  2. moody's Avatar
    Everything is stored w/ your blackberry ID so you can have BBM on any device and it will populate when you sign in. You just can't have it active on two devices at the same time.

    For example, I have a Q10, a Z30 and a Passport. I can open BBM on any one device and all my contacts and groups are there. I just can't have it open on my Z and my Passport at the same time. It's one or the other. But the info carries w/ my BBID

    Passport & Z30
    Can't imagine life w/o a BlackBerry
    Last edited by moody; 03-22-15 at 01:37 PM.
    Butterfly2 likes this.
    03-21-15 10:32 AM
  3. OliHipster's Avatar
    Resurrecting an old thread but recently moved from older Android phone to new and BBM doesn't want to let go. Keeps asking me to verify the phone number in my account and then tells me "This number is associated with another account". Old phone has BBM uninstalled. Any ideas?
    02-17-18 11:00 AM
  4. Shifty88's Avatar
    I'd contact support. I've swapped between numerous phones and I've never experienced this.
    02-17-18 02:36 PM
  5. OliHipster's Avatar
    Alright I'll try that. I've been to the support site and didn't see much that would help and I've raised tickets before with mixed results. I find the help here much more useful.
    02-17-18 02:47 PM
  6. Shifty88's Avatar
    Have you tried their Twitter account @blackberryhelp ? They're pretty fast and helpful.
    02-17-18 07:09 PM
  7. OliHipster's Avatar
    Great idea. Thanks.
    02-17-18 10:31 PM

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