04-15-16 02:43 AM
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  1. rizwan1507's Avatar
    Hey Kris, I am a newbie. I just upgraded from Bold 9700 to Z-10 . I have noticed that when you are calling Only the name of the person appears . The number and the company name are missing. Also if the contact i am calling has multiple numbers then it should also ask which number to call . Is there something to fix this ?
    05-30-13 07:58 AM
  2. Kris Simundson's Avatar
    Hey Kris, I am a newbie. I just upgraded from Bold 9700 to Z-10 . I have noticed that when you are calling Only the name of the person appears . The number and the company name are missing. Also if the contact i am calling has multiple numbers then it should also ask which number to call . Is there something to fix this ?
    Welcome to the CB Forums,

    Which Z10 model? STL100-1 or STL100-2/3/4? Which OS are you running? 10.1 solves all those issues you've described.
    05-30-13 02:17 PM
  3. ramatsuilap's Avatar
    Hi, download and install Winrar and extract the contents of the .rar file, the executable file is within.

    Posted via CB10
    05-30-13 11:54 PM
  4. Kris Simundson's Avatar
    Hi, download and install Winrar and extract the contents of the .rar file, the executable file is within.

    Posted via CB10
    What is this pertaining too?

    Posted via CB10
    05-31-13 12:13 AM
  5. ecko no yaro's Avatar
    thanks for this thread, it's gonna be very handy when my Z10 comes
    bookmarked
    05-31-13 12:28 PM
  6. crashog's Avatar
    Any links to th leaked OSs please?
    06-05-13 05:46 PM
  7. Kris Simundson's Avatar
    Any links to th leaked OSs please?
    check out the leaked OS forums
    06-08-13 10:53 PM
  8. lamptimo's Avatar
    Hi,

    I bought my Z10 about 45 days ago. I received an sms from my carrier yesterday saying that if I am using a Z10 device I have to contact them so that they can inform me of the data charges. So I called them and a tottaly blackberry ignorant lady told me that this new blackberry device is not like the old ones (really?????), it's like an i-phone (!!!!!!!) and the BIS package I have is, and I quote, "not compatible with your Z10 device". When I said that this is absurd, she told me that this device does not compress data, so the data usage limit is easily reached and surpassed, leading to astronomical charges.
    I then asked: If I cancel BIS and opt for a common data (internet) usage plan, will be able to use BB Messenger, will I be recognizable with my Blackberry ID (by BBWorld and Protect etc). She could not answer my question. A friend of mine who spoke with someone else (from the same carrier) was told that we will be able to use all BB services without a BIS plan.
    I find that difficult to believe. Could you help me?

    P.S : My carrier is Cosmote Greece and I have a 100-2 device
    06-14-13 02:46 AM
  9. Gearheadaddy's Avatar
    Hey Kris, upon signing in to email, click on advanced, change initial load setting to 90 days...

    Posted via CB10
    06-14-13 04:52 AM
  10. pili4's Avatar
    Hi,

    I bought my Z10 about 45 days ago. I received an sms from my carrier yesterday saying that if I am using a Z10 device I have to contact them so that they can inform me of the data charges. So I called them and a tottaly blackberry ignorant lady told me that this new blackberry device is not like the old ones (really?????), it's like an i-phone (!!!!!!!) and the BIS package I have is, and I quote, "not compatible with your Z10 device". When I said that this is absurd, she told me that this device does not compress data, so the data usage limit is easily reached and surpassed, leading to astronomical charges.
    I then asked: If I cancel BIS and opt for a common data (internet) usage plan, will be able to use BB Messenger, will I be recognizable with my Blackberry ID (by BBWorld and Protect etc). She could not answer my question. A friend of mine who spoke with someone else (from the same carrier) was told that we will be able to use all BB services without a BIS plan.
    I find that difficult to believe. Could you help me?

    P.S : My carrier is Cosmote Greece and I have a 100-2 device
    Z10 does not use BIS. You can use BBM, protect, etc without it. She was also correct that the Z10 does not compress data.

    On my sweet Z10 with CB10!
    Kris Simundson and anishmali like this.
    06-15-13 10:14 AM
  11. Rene Dong's Avatar
    Blackberry 10 FAQ

    Why is this being made?
    With the Q10 now being released, and the Blackberry community being active with both the Z and Q, its time now for a FAQ thread. All new posts should check here first. Have a question? Check this FAQ, if it doesnt have your answer than by all means post a thread.

    1.What is the main difference between the Q10 and Z10?
    The most prominent difference is obviously the physical keyboard. However there is much more than just that, the Q10 uses an OLED 3.1 screen, running 720x720 at 330ppi. The Z10 uses a LCD 4.2 screen, running 1280 x768 at 356ppi. As well the Q10 also uses the 2600MHz LTE band which the Z10 does not (minus the STL100-2).
    The Q10 also has a bigger battery at 2100mAH versus the Z10s 1800mAH battery. Under the hood however all the specs are exactly the same, running a 16GB on board storage, 2GB RAM, 1.5Ghz Dual Core Qualcomm Snapdragon S4 Pro processor and a Adreno 225 GPU.

    2.What are the differences in Z10 model numbers?
    There are currently 4 different models of the Z10, STL100-1/STL100-2/STL100-3/STL100-4, and to be honest there isnt much difference between them. The biggest difference is the fact the STL100-1 model is running a different processor and GPU however to note the only thing those changes is that it doesnt support LTE signals. The 100-2/100-3/100-4 are all exactly the same minus the radio band frequencies they are activated on.

    3.What are the differences in the Q10 model numbers?

    SQN100-1/2/3/4/5


    4.Difference between Native app, Android Port, and Android Side load?
    One of the biggest things I see is that people dont understand the meaning to each of these application types. Im hoping to clear this up.
    A Native app is obviously something built from scratch for Blackberry using Cascades or C++ coding.
    A Android port is a ported Android application, ported by the developer, to take advantage of the Android runtime environment in Blackberry 10. This port has small amounts of code written in to help it integrate with the BB10 OS
    Android Side loading is the method in which a user converts a everyday Android APK file into a Blackberry Bar file and uses a program such as DDPB/vnBB/Chrome extension to manually install this application to their phone.
    The first of the 3 is obviously the most stable, with the 3rd of the 3 being the most unstable as its unlikely if itll run or crash.

    5.Blackberry Link Desktop Software.Backup and Restore
    With the days of OS5/6/7/7.1 being phased out, so is the old desktop software. To replace that we now have Blackberry Link. It may be confusing to some on how to backup and restore their device, after all this is a new look to a old idea.
    To backup your device data, first boot into Link (if this is your first time itll request your BBID which once you log in itll recognize your device), than connect your Q10 or Z10. It should pop up that its been connected. Ready for this, its the simplest part to backing up your device, click the arrow beside your device name and click backup, and let it run its course.
    To restore? You guess itd almost all the same steps except hit restore (Note do not hit reload, as thatll reload your device software to stock).
    Now from seeing threads in the forums there seems to be issues with restoring and backing up with Link. If you run into one of these issues, cancel the process than proceed to do the following:
    -Shut down Link and disconnect device from computer.
    -Reboot both your Blackberry and the Link software
    -Connect device to computer, and run process in Link again.



    6.How do I upgrade my OS to a Leak?
    Now that leaks are being relased for 10.1 and future releases, the big question is how can I get this onto my device? Now right now the leaks are only for the STL100-2/3/4. As mentioned above due to HWID (Hardware Identification) coding on the STL100-1, and the lack of availability of the device to main stream developers makes it harder to release a working version.

    Following these steps will allow you to install a leak onto your device:

    This detailed method is credited to rizaru_rin and his thread here http://forums.crackberry.com/blackbe...rience-803279/

    1. Download the leak autoloader file from here: http://forums.crackberry.com/showthread.php?p=8408880, pick the right file according to your phone model, you can check it by pressing myver, for example mine is Z10STL100-3/10.1.0.1627. Extract the file and you'll see an .exe file, don't open it just yet.

    2. Backup your Z10 with BlackBerry Link software on computer. Don't forget to move all files from the device to media card. If you want to remember the order of your app drawer, you can take some screenshots of it by pressing up and down volume button at the same time. Close the Link software and unplug the device.

    3. After making sure the backup is successfully made, charge the phone to some acceptable battery level, just in case.

    4. Pray and make sure that nobody is disturbing you until the next hour.

    5. Plug back the device to your computer withOUT Link software opened. Run the .exe file that you've downloaded. This file is a command prompt application, you'll see the connecting and loading software process on the command prompt window. The phone will turned off and notification LED will turn red then green, that's normal. Do not touch the device, wait until the command prompt says finished and your phone turn back on with a new fresh OS. Unplug the device and do the first time setup.

    6. Check how's things going with the fresh installed OS, and if everything's okay, restart it and plug it back to the computer. This time open the BlackBerry Link software and restore back.

    7. For myself, I remember having email account sign in problem after restore, nothing to worry about though, you just need to go to 'Settings > Accounts' and delete everything. Restart your phone and re-add all the accounts. Everything should be okay after.

    8. And if you have whatsapp app restored too, delete it and reinstall from the BB World, cause I experienced that whatsapp isn't recognizing some of my contacts. It took me some time for all my contacts to appear in the contacts app.

    9. Check for app updates in BBW , some apps are updated to support this 10.1 platform. Do NOT update it all at once, but one app at a time, as I experienced that the installation of updated apps stucked when you do it all at once.

    9. The phone getting warm and sluggish for the first few hours is expected. It's smooth afterwards. Battery life more or less is the same with my previous 10.0.10.85 T-Mobile release.

    10. Check for the new HDR camera feature, better typing experience, and WhatsApp Hub integration. Sideload some apps that you need using the vnBB 10 software, the how-to news by Adam Zeis can be found here: Sideload Android apps to your BlackBerry 10 device with vnBB10 | CrackBerry.com
    and for some .bar installer you can find it here: http://forums.crackberry.com/android...ing-z10-766594
    I noticed some performance improvements for sideloaded apps, compared with 10.0 runtime emulator.

    11. Enjoy your new OS!

    *NOTE* Be prepared with a backup because installing a leak will wipe all your data, however it will not affect installed data on a SD Card.

    7.How to I downgrade back to Carrier based OS?
    So youve installed the leak, found it either isnt for you or its just too filled with bugs. Want to go back to your previous OS? No problem I got you covered. Follow these steps:

    -Connect device to a computer with link installed
    -Click on the up arrow beside your device name and click reload device software
    -Allow for link to search for your carriers OS and itll install and reboot your device

    If these methods dont work for you there is one other option either using Internet Explorer or Firefox web browsers (unfortunately no Chrome support). Go to Download BlackBerry Smartphone Software & BlackBerry PlayBook Software - US and follow the online instructions to reload your devices stock OS

    Now I've noticed some people having issues with both methods. If they don't work try the method below (I have not personally tested but it has worked for other forum members)

    1. Run a leaked autoloader
    2. During 'write' process unplug device
    3. Device led should flash red 3 times to signify bricked
    4. Hook back up to computer and start the link/website process

    8.Issue with BBM, or other Blackberry services? No BB logo?
    Ive noticed some people mentioning that they dont have the BB logo beside the network logo, this means that you have no data connection. This is caused by a few things, sometimes its a carrier network issue dropping your service, sometimes for the sake of the Blackberry Gods we just lose that service, but as easy as it is to explain its just as easy to fix. Follow these steps:

    -Reboot device, see if you get your symbol back
    -If after reboot no luck go to Settings About Network Menu Register Blackberry
    -Give that about 5 minutes
    -If it doesnt work on wifi/mobile try it on the service that you didnt use
    -If it still has no connection check to make sure you have the proper Access Point Name that your Carrier has for your service
    -If all other options about dont work, contact your carrier, it may be a difficulty on their end.

    9.Email on the BB10 OS
    Just like the legacy OS, the BB10 OS has an amazing email client built right into the HUB. Now I know there are a lot of issues about notifications and time sync frame. This section looks to address those issues.

    -BB10 OS Currently only supports 30 day time limit for email sync through any client, however come BB10.1 that will change to a forever option on Active Sync based email clients. The down side to this unfortunately is that Gmail users are still left in the dark with IMAP being restricted to 30days.
    -There are ways around this though, such as going to www.outlook.com and opening a new account with them. Through this you can sync you gmail emails and even have them forwarded to this new account. (Contacts are a little trickier, see the next FAQ for details on contacts)
    -BB10 OS at the same time doesnt allow you to customize the notification tone per email address on your device, and as with BB10.1 somewhat fixing the time sync issue, itll bring with it full notification support per email address.
    -To change email address notifications in BB10.1 follow these steps:
    -Go into your settings
    -Select Notifications
    -Select Email Messages
    -From there all your email accounts on your device will be listed
    -Select the email account you wish to edit
    -From here you can select your notification tone AND how many vibrations each account sends.

    10. Contacts and Calendar on BB10 OS
    So now you've gotten your email all set up and ready, and maybe just by chance your contacts and calendar are else where and you need to add those separately. Well follow these steps and you'll be set:
    - Go to Settings than Accounts
    - Click add account
    - Click advanced
    - Now from here you can either choose CalDAV for Calendar or CardDAV for contacts
    - Google your email clients specific settings and input into the correct fields
    - Choose a 24 Hour sync time frame as to not waste any precious battery

    Once all done, you'll have your contacts imported from your client of choice. Nice simple and quick, now to note when you set up your initial email, 99% of the servers usually have contacts and calendars pulled at the same time, but if your like myself and have contacts/calendar in separate places this is always a must.


    __________________________________________________ _____________________________________
    MORE TO FOLLOW --- WORKING ON THIS AS WE SPEAK, ANY QUESTIONS OR CONCERNS YOU'D LIKE ADDRESS IN THIS FAQ PLEASE PM ME, PIN ME, BBM ME OR EMAIL ME AT SIMUNDSONK@OUTLOOK.COM

    __________________________________________________ ______________

    Thanks to everyone reading this and correcting some of my mistakes wrote this first bit on a headache, so bound to be a few more I'm sure. Drop a line if you find something out of place
    how can i know how many contacts in my Z10?
    06-27-13 08:24 AM
  12. travaz's Avatar
    How about an update on How to restore to carrier OS? Link no longer has the reload option
    07-02-13 09:40 PM
  13. Kris Simundson's Avatar
    How about an update on How to restore to carrier OS? Link no longer has the reload option
    It actually does still have the reload option, just had to use it the other day fixing someones device
    07-08-13 10:40 AM
  14. cose's Avatar
    is there something i need to do on the outlook side for remote search to work? i literally just opened an outlook.com email and downloaded everything from my gmail, but still don't see a remote search option in the search results. fwiw i'm still on 10.0.10.85 (will update soon, haven't had a good connection in awhile) but i was under the impression it was available then, too. thanks!
    08-02-13 06:42 PM
  15. cose's Avatar
    can someone atleast tell me it wasn't in the old version but is in the new one? please?
    08-21-13 11:42 AM
  16. cose's Avatar
    pretty please?
    08-21-13 11:57 PM
  17. K3_Cubed's Avatar
    I don't know how extensive the problem is, but it seems to be somewhat small in the entire Blackberry community for the BB10 OS. I have had this problem for a while now and I I did a lot of searches to try and get an answer, but the information is so scattered out there, so I decided to post a summary of what I have seen out there and what actually worked for me.

    First of all I am the owner of Z10 Model STL100-1 Unlocked Phone, OS 10.1.0.2354. I currently have it operating under the bMobile 4G (HSDPA+) network in Trinidad in the Caribbean. The problem I am referring to relates to ANY individual's number showing up as "Unidentified Caller" on the screen whenever they try to call you.

    The following is a list of some of the possible solutions I came across and what feedback people gave for it working. I recommend if anyone has this problem, they go through all the possible "fixes".


    # Description Source Worked?
    1 Blackberry Support:- Checked the official forums for an answer and found that they are aware of the problem and are looking into it, however there is no set date for an official patch. The comes directly from their "bug documentation" article. Their seemingly nonchalant answer would tend to indicate that the problem is relatively (we would hope) small. KB33685-Caller ID does not show associated contact when country code is included in phone number Nope
    2 OS Upgrade:- Some users have suggested that an upgrade to the OS could possibly fix the problem. My phone did originally have the 10.0.99 (the phone immediately updated when I first bought the phone and used it on WiFi without a carrier, and used this same OS when I chose bMobile. I initially never had any Caller ID problems). After I updated to the official 10.1.0.2354 OS, the problem did not go away. However this option did seem to work for some other users apparently. Check your mobile carrier Only for a seemingly small percentage of people
    3 Phone Number Format:- Another possible fix users have suggested is that the "Smart Dialing" settings for the phone are incorrect. The smart dialing settings are accessed as follows:

    • Go to the phonecall app on the phone (bottom left icon)
    • Swipe down from the top bezel to bring down the menu
    • Select "Settings"
    • Select "# Smart Dialing"
    • Select the correct country code for your location and the other fields should update automatically


    After setting this up I still had problems. it did not work for me even after trying to play around with the National Number length etc. Dy shear definition, this page can only be set up one way and one way only. you will only ever have one country code, one area code and one national length number.
    Smart Dialing and National Number Length (0:47) Only for a seemingly small percentage of people who had this setup wrong
    4 Phone Number Format:- Further to the "Smart Dialing" setup. some users have suggested the format of the numbers itself in the contacts list may be the problem. Some users have even said that a caller's number shows up if they aren't saved on the contact list! I have tried the following typical formats for my country to no avail (please note these are dummy numbers, much like 867-5309, look it up if you don't know what I'm talking about):

    • 6674155
    • 667-4155
    • 18686674155
    • +18686674155
    • 1(868)6674155
    • +1(868)6674155
    • 1 (868) 667 4155
    • +1(868) 667 4155
    • 1-868-667-4155
    • +1-868-667-4155


    I was kind of tired at this point and didn't even try any other permutation.s. I also tried deleting the user's number but that didn't work. I should also note here that most of the numbers on my contact list came from directly saving the number that used to show up on the blackberry when it was working... so you would think that number format would work by default.... Either way, nothing worked for me.
    National conventions for writing telephone numbers - Wikipedia I don't think this worked for anybody from various posts I read.
    5 Problems with Carrier:- There were a couple of posts which seemed to mention that the carrier may be the problem. In retrospect, I realised that not too long after I took out a data plan for my phone that I started getting weird problems. First my data plan itself actually gave me problems with me not being able to access the internet at all. At that point in time they did a reset to my account and recommended that I reboot the device for it to re-register on the network and the data plan got fixed.

    I called them up today and asked them to verify that I had the caller id option enabled. They told me that they needed to reset the account and told me to do a hard reboot by removing hte battery while the phone was powered on, wait for 15 seconds and then reboot. After doing that the problem is gone. People who used to show up as "Unidentified Caller" now show up with their name and number! I tried it with three different numbers and it was worked so far.
    Consult with your carrier support Haven't seen anyone give feedback on this. But it worked for me!

    It seems that some carriers may have problems with the administration of the Blackberry 10 infrastructure, because for both my problems I had talked to multiple technicians who game different answers until someone realised it was a problem with the setup of the service on their side. So in general any problems that seem related to the network may actually be because of the administration on the carrier side and not necessarily the phone itself.

    Don't take anything for granted. If they have to do something to your account, something else might get affected. Might be best to try a hard reboot after they tinker to make sure everything works or not.
    CMcRob likes this.
    09-09-13 11:50 AM
  18. Charl van Niekerk's Avatar
    Hi, I don't know if this is the right thread, but I did a software update on my Z10, on the 1st of September. Suddenly all the text messages that I've received prior to that date, as well as some of my contacts whose details I received by means of a business card, which had been sent to me, disappeared. Is there any way that I can retrieve those data?
    09-11-13 04:45 AM
  19. sunsetblow's Avatar
    NM found a thread
    Last edited by sunsetblow; 09-13-13 at 01:46 AM.
    09-12-13 11:21 PM
  20. roddelms's Avatar
    plzzz help my blackberry 10 cannot receive message and call
    09-13-13 10:30 AM
  21. K3_Cubed's Avatar
    I would first check you service provider and tell them the problem.

    That's all I can say based on what you said. We would need to know:

    1) when you purchased your phone,
    2) where was it purchased,
    3) was it unlocked,
    4) was it ever functional,
    5) what did you do just before these features stopped working.

    Or you can neglect replying to any of these and just call the carrier for them to check your BB10 service status.
    09-14-13 08:32 AM
  22. Raghav Munshi's Avatar
    i am running a z10 with the official 10.1.0.4200 MR release. the problem is that i am not able to accept invitations on bbm from the new iphone users nor are they able to receive my requests. i was wondering if you could help me.
    09-22-13 04:18 AM
  23. Kris Simundson's Avatar
    i am running a z10 with the official 10.1.0.4200 MR release. the problem is that i am not able to accept invitations on bbm from the new iphone users nor are they able to receive my requests. i was wondering if you could help me.
    Cross platform bbm is not running at this time

    Sent from my Nexus 4 using Mobile Nations mobile app
    09-25-13 07:19 PM
  24. Paul Leow's Avatar
    Hi there,
    Just bought a Z10 a few days ago.
    I changed the wallpaper a few times, now the locked screen and the home screen wallpaper is difference. It seems like the locked screen's wallpaper cannot be changed again. I tried reboot to no avail. Can anyone help? See images below:

    Blackberry 10 FAQ-img_00000008_zpsb05ff176.jpg

    Blackberry 10 FAQ-img_00000007_zpsedafb7f1.jpg

    Also, how can I embed a picture into an email message, instead of sending it as an attachment?

    Thank you.
    10-08-13 09:50 PM
  25. pastorbrad's Avatar
    Alright it looks like this thread is sort of dormant? Anyway...
    Cliff's intro before a couple of questions: My 9850 died - bricked - during an OS upgrade through DM. No recovery possible. VZW sends a reconditioned Z10 as a replacement because they don't seem to stock 9850's any more. Sounds like a good deal, huh? Well by and large yes, I'm getting used to this new regime, but there are a couple of things I can't seem to resolve:

    1 - The bridge connection to the PB is set up but there are no email notifications appearing on the PB.
    2 - The OS7 browser would automatically deliver the mobile version of a web site if available. OS10 doesn't seem to do that but tries to display the whole thing on that tiny screen! Is the mobile option available? Entering the URL for the mobile version does not work, device says it can't recognize it.
    3 - How do I remove phone numbers from the Hub? These are outgoing calls: when I highlight the item I get the option of callback or cancel. I don't need it listed on the Hub. Have looked in the manual but can't find anything.
    Thanks to any and all answers.
    Last edited by pastorbrad; 11-01-13 at 10:48 AM.
    10-30-13 06:40 AM
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