1. russnash's Avatar
    So I've been getting this regularly since updating to Z10STL100-4/10.3.0.1052, I don't have an account by this name and clicking open gives an error.

    Just wondering if anyone else has come across it, intriguing.

    You need to update your account password for Office-img_20140905_190452.png

    Posted via CB10
    09-05-14 07:08 PM
  2. yeah1's Avatar
    I've been having this issue for a while as well, no solution. I had the problem at least since 10.2.1
    09-05-14 08:02 PM
  3. russnash's Avatar
    I have to admit I'm more intrigued by it to be honest.

    Posted via CB10
    09-05-14 08:05 PM
  4. danp2000's Avatar
    Try deleting and re adding the account.

    T-Mobile Z10 STL100-3 running 10.3.0.1052 / 1130 / 1154
    09-05-14 08:15 PM
  5. russnash's Avatar
    Try deleting and re adding the account.

    T-Mobile Z10 STL100-3 running 10.3.0.1052 / 1130 / 1154
    The account actually doesn't exist, I've never had one by that name. This is what makes it intriguing, if you know what I mean.

    Posted via CB10
    09-05-14 08:32 PM
  6. andalex's Avatar
    I was struggling with this problem for about a month back on 10.2.1. The notification came in the middle of the night, could not turn my phone off for other reasons.

    Then I figured that after the last OS install ( via autoloader) I restored the settings from my backup.

    So for me the solution was to do a clean install via autoloader and I set everything up from scratch, did not use my backup to restore anything. No more notifications.


    Posted via CB10
    09-05-14 09:37 PM
  7. james_1980's Avatar
    'office' is the name of your computer - presumably the one you use to back up etc.

    If this works correctly, and there is a connection, you can access files saved on that machine on your BB10.

    I don't know a solution to the password update though. Anyone?
    09-10-14 03:53 AM
  8. zeeten's Avatar
    Do you have the Microsoft Office Onenote app installed? I think it recognizes it and is trying to find the Microsoft Office account password. You can check in "Settings" then "Accounts" and scroll down to see if any Microsoft apps are listed. If yes, just delete it from accounts.

    Posted via CB10
    09-10-14 09:22 PM
  9. d3rd's Avatar
    Suggest running Ghost Commander, then run the settings app for Android. You will likely see the account listed there under Accounts and then can delete.

    Posted via CB10
    09-11-14 12:37 AM
  10. russnash's Avatar
    I did try the android one note app a short time ago, but deleted it as I could never get it to even allow me to login. It is possible that it has left some remnant behind though.

    Ghost commander does not show any other accounts than the usual 'Contacts', so I guess that's not the issue either.

    I did restore my settings when I installed this leak, as has already been mentioned I really need to perform a clean install just as soon as I can figure a way to copy over my hundreds of Remember notes to the new install.

    Thanks for all the suggestions! I appreciate your time and input!

    Posted via CB10
    09-12-14 10:22 AM
  11. howards's Avatar
    I did try the android one note app a short time ago, but deleted it as I could never get it to even allow me to login. It is possible that it has left some remnant behind though.

    Ghost commander does not show any other accounts than the usual 'Contacts', so I guess that's not the issue either.

    I did restore my settings when I installed this leak, as has already been mentioned I really need to perform a clean install just as soon as I can figure a way to copy over my hundreds of Remember notes to the new install.

    Thanks for all the suggestions! I appreciate your time and input!

    Posted via CB10
    Use Fire Chest Backup. It backs up all your Remember notes plus Contacts, Calendar, Camera & a few other things. Backs them to the cloud and syncs with Dropbox. Perfect for doing a fresh install and not restoring with Link.

    Z30 / STA 100-3 / 10.2.1.3337
    russnash likes this.
    09-12-14 10:40 AM
  12. russnash's Avatar
    Use Fire Chest Backup. It backs up all your Remember notes plus Contacts, Calendar, Camera & a few other things. Backs them to the cloud and syncs with Dropbox. Perfect for doing a fresh install and not restoring with Link.

    Z30 / STA 100-3 / 10.2.1.3337
    Thanks for the tip! I'll check it out...
    09-12-14 03:18 PM
  13. chris8189's Avatar
    I have had exactly the same problem with the London 'Tube Map' app, both on 10.3 and on 10.2.1. It is asking for an account password, which just does not exist for this app. I don't know how to resolve it. It thought it may be a bug in the app, but if it's doing the same for other apps, then presumably not?

    Posted via CB10
    09-14-14 01:31 PM
  14. russnash's Avatar
    I have had exactly the same problem with the London 'Tube Map' app, both on 10.3 and on 10.2.1. It is asking for an account password, which just does not exist for this app. I don't know how to resolve it. It thought it may be a bug in the app, but if it's doing the same for other apps, then presumably not?

    Posted via CB10
    My best guess is that it's some android apps that are causing these strange account messages. I wiped my device and installed Z10STL100-4/10.3.0.1154 this weekend without restoring my backups. I used the excellent Fire Chest Backup as recommended to bring over my contacts and remember notes.

    Posted via CB10
    09-15-14 10:28 AM
  15. mrjmc99's Avatar
    If it's an office 365 account then you might need to change the server address to outlook.office365.com from whatever it's set to now. I had that issue on one of my 365 accounts for some reason. But not my other one.

    Z30STA100-3/10.3.0.1154
    09-15-14 12:07 PM

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